Napleton's Valley Hyundai

Went to this dealer to buy a 2013 Tuscon for my wife as it was nearby and had great ratings, as well as being a USAA endorsed dealer. Met with Michael Hall initially as the sales manager, George Charalampo it was nearby and had great ratings, as well as being a USAA endorsed dealer. Met with Michael Hall initially as the sales manager, George Charalampous as the salesman to help test out the car and initialize buying, and Richard Hosmer to finalize payments and financing. Michael: Great sales manager and was very accommodating to me and my wife's needs. She was very particular about the exterior and interior color, seriously limiting what we could find. Michael managed to find one nearby, and arranged to have it shipped in. When that was bought before we could get it, he searched and found another a couple hundred miles away and arranged to get that in. When it turned out that was bought, he tried his hardest to get us a similar car, or a great deal on a 2014 instead of a 2013. He managed to price match a very reasonable price on a 2014, costing us very little more than what we were originally going to pay for the 2013. He was constantly available by phone to sort out details, and I found out later he was even taking calls and calling back on his days off which I hadn't known. Overall a hard working and friendly sales manager that was very easy to deal with. George: A very upbeat and talkative salesman. Made sure we knew every new and cool feature going on with the new car we were purchasing. While my wife and I tend to do a lot of research on what we purchase and thus knew almost all there was to know about the car, his explanations could help those who knew very little about the car, and he could easily make any car's quality features shine. He also keeps in contact after vehicle purchases to ensure that we're happy with the car and to answer any remaining questions, which is good as it shows that the dealer doesn't forget about you as soon as you give them your money. Very talkative but very nice salesman. Richard: My wife and I were on somewhat of a tight budget, so I wasn't expecting to be getting additional frills on the car, and was originally going with an auto-loan through my bank. Richard insisted that he could bring down my APR, keeping my payments low. While I was initially not wanting to deal with alternative banks, he found a low rate through a bank that I had a checking account with, and thus trusted. He managed to get an extended warranty for my wife's car while, with the lower APR rate, keeping payments essentially the same. He was rather pushy when it came to taking lower rates and buying & adding extra features onto the car which was somewhat uncomfortable, though it comes with the nature of the job. In comparison to other financial managers that I have dealt with, Richard did his best to keep our payments low and to earn our business. Overall I'd recommend this dealer to anyone to purchase a car from. I know a friend of mine bought his car here as well and had no problems. I've also had my car (purchased elsewhere 3 years ago) serviced here and the service employees were also very friendly to work with. More

I will be referring everyone I know to Kris at Napleton's Hyundai. He is the best and not only did I enjoy the buying experience but I absolutely love my new Accent! Kris is the most honest and Napleton's Hyundai. He is the best and not only did I enjoy the buying experience but I absolutely love my new Accent! Kris is the most honest and professional salesman I've dealt with. Thank you Kris, you have a customer for life! More

Best Sales and Management Team I have ever worked with in 40 years of purchasing cars. Professional.....Friendly.......Thorough.....Knowledable.....Quick....... We were in and out of the dealership in two ho 40 years of purchasing cars. Professional.....Friendly.......Thorough.....Knowledable.....Quick....... We were in and out of the dealership in two hours with a new Hyundai Sante Fe. No hassle with long back and forth negotiations. This is my 2nd Hyundai product. I would highly recommend Mike Hall and Jim (General Manager) to any of my friends. More

I have been researching the Santa Fe for some time. Recently I went online to see what was available and what the prices were like. I went on Napletons website and found a used Santa Fe at a good price Recently I went online to see what was available and what the prices were like. I went on Napletons website and found a used Santa Fe at a good price. I emailed back and forth with Alison. I explained my situation to her and told her I'd be using my car as a trade-in. She was extremely helpful and we set up a time for an appraisal on my car so I could see how much I would need financed. She told me she wouldn't be there at that time but that she would have someone help me when I got there. When I was walking in I was greeted outside, and as soon as I went in Nick was there to meet me and told me Alison asked him to take care of me. Everyone I encountered there was extremely pleasant. I spent a lot of time with Nick. We took a test drive and discussed what my objectives were. They were able to get me financed at a lower monthly payment than I had even requested. While waiting for the financing Nick made me feel like an old friend. We talked about everything from family to football. I never felt any pressure and in fact I felt very relaxed during the whole process. Richard, who did the financing paperwork with me was also very friendly and easy to work with. He even set me up with a warranty. Overall I can't say enough about everyone I encountered there. Great experience with a great staff. Will recommend Napleton's to anyone I know looking for a car. Thanks for everything. More

The Napleton Hyundai sales team was very warm, welcoming, friendly and truly concerned with helping me to secure the 2013 Hyundai Santa Fe Sport in the correct color (red), with the correct features (GPS, l friendly and truly concerned with helping me to secure the 2013 Hyundai Santa Fe Sport in the correct color (red), with the correct features (GPS, leather seats, etc.), through my preferred lender (Ally) at a fair APR and within my fixed price range. I was cheerfully greeted by every representative that I came into contact with whether they were involved in my transaction or not. Jackie was a fantastic representative who was instrumental in convincing me to come into the dealership in order to see if I was interested in upgrading to this vehicle from the 2011 Santa Fe that I had previously purchased from this same location back in February of 2011. I was especially impressed with Terry Baier because he was extremely patient with me and answered all of my questions. He also joined me on the test drive and introduced me to all of the new features that were present within this newer model vehicle which I found to be helpful. I was consulted at each phase of the purchasing process to guarantee that I was having my needs met and to ascertain if I had any further questions. Mark Bisciotti was the perfect person to wrap-up this business transaction because he was thorough, attentive and timely with getting all of the legal work explained and completed. Overall, the team was polished and professional and I would gladly refer any of my family and friends to conduct business with the team at this location in the future. More

I was ready to tear my hair out! First time car shopper = many hours online looking at car specs, talking with people I know about their cars, visiting a long list of dealers... Then came my visit to Napleto many hours online looking at car specs, talking with people I know about their cars, visiting a long list of dealers... Then came my visit to Napleton Valley Hyundai! Wow. Kris helped me right from the start and this guy is amazing. I am just as happy about my car as I am about working with him. He was everything that I didn't expect from a car salesman... He was genuine, didn't beat around the bush, and wasn't pushy, while still being kind, friendly, informative and knowledgeable! Thanks also go to Derek for being friendly and personable and making the paperwork understandable - especially the insurance portion! I couldn't be more happy with my first car, the price I paid, and my experience at Napleton. Thank you! More

I dealt with Jordan to consider buying a 2013 Hyundai Elantra, Jordan was so honest, no games or gimmicks. The best part was I could email him any time or day with questions or concerns and he would resp Elantra, Jordan was so honest, no games or gimmicks. The best part was I could email him any time or day with questions or concerns and he would respond almost immediately with an answer. I would highly recommend anyone I know who is considering purchasing a Hyundai to Jordan. The pricing he gave me up front was extremely lower than other dealers I had inquired with. Jordan knows his Hyundai's inside and out and is great at educating people about it. More

Painless no bull car sale. Financing was a little pushy and sort of a long wait. Tried hard to make you happy and comfortable. Good experience and sort of a long wait. Tried hard to make you happy and comfortable. Good experience More

I actually began my search for a dealership on dealer rater. After reading reviews I decided to take a look at them. I got everything and then some with my purchase. Napleton Valley Hyundai was by far th rater. After reading reviews I decided to take a look at them. I got everything and then some with my purchase. Napleton Valley Hyundai was by far the best car purchasing experience I have ever had. Not only were they welcoming, but the employees and customer service was quite honestly second to none. They were tremendously accomodating, offering me cold refreshments, but also very personal and made you feel like family. The General Manager and salesman were fantastic and even got me to laugh on multiple occasions in such a stressfull situation in buying a car. Not only did I feel like I bought a car, I felt like I made friends ( we talked for about 45 mins that had nothing to do with the purchase). Overall, I can not thank them enough for the hospitality. They should be a model for the car dealerships everywhere and I will no doubt be going back and referring my friends and family to them. This is clearly a first class dealership with first class employees. Thanks for everything you did Napleton Valley Hyundai! More

I recently purchased a 2013 Hyundai Elantra GT. I worked with Michael Hall. Michael did everything he could to get the car I desired when they did not have it in inventory. Michael kept me updated with the with Michael Hall. Michael did everything he could to get the car I desired when they did not have it in inventory. Michael kept me updated with the dealer trade. He was kind, professional, informative, and knowledgeable. I work for a few dealerships and have worked with other dealerships in the Chicago area. This is one of the best dealerships I have personally worked with. No tricks, they are straight forward and will do everything they can to make you happy. If you are looking at a Hyundai they are the people you want to see. They are honest professional and courteous. Michael Hall is one of the best salesman I have worked with. Thank you napelton I am very pleased with everything you did to help me purchase my new car. More