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Napleton's Valley Hyundai
Aurora, IL
2,597 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,597 reviews
February 14, 2023
They have a friendly staff. Great communication while my car is being serviced. Would recommend. Great communication while my car is being serviced. Would recommend. More
by Slcavery
February 09, 2023
I brought my vehicle in for a simple oil change and free brake inspection. I was charged for a tire rotation that I didn't request. This is not the first time something like this has happened. I will not be brake inspection. I was charged for a tire rotation that I didn't request. This is not the first time something like this has happened. I will not be coming back to this dealership. More
by m55ford59
Employees Worked With
Service department
February 04, 2023
Joe Williams made this vehicle purchase a remarkably enjoyable buying experience. No complicated or tense back-and-force shenanigans. We said what we wanted to pay and it was over in minutes..arriving enjoyable buying experience. No complicated or tense back-and-force shenanigans. We said what we wanted to pay and it was over in minutes..arriving at the price we wanted! No hassles. No games. Beyond that Joe was super personable and il enjoyable to talk with. In fact this didn’t feel so much like a negotiation. It mimicked two friends just having a discussion and exchanging ideas. Very pleasant! I’ll return when I’m in the market again and I’ll be looking for Joe Williams again. BTW, he’s a fellow gearhead like me. More
by Greg (St Charles)
Employees Worked With
Mike Klein, Joe Williams
February 01, 2023
I had a previous lease with this location. I got help from Joe Williams and he was great! He talked me through different options and let me make my decision, which I appreciate! He was nice an I got help from Joe Williams and he was great! He talked me through different options and let me make my decision, which I appreciate! He was nice and welcoming too! Got my car and everything ran smoothly. Thanks again Joe! More
by Alexia
Employees Worked With
Joe Williams
January 24, 2023
I recently purchased a 2023 Hyundai Palisade from Napletons Hyundai and had a great experience. The sales representative, Jordan, was extremely helpful and courteous throughout the entire process. I Napletons Hyundai and had a great experience. The sales representative, Jordan, was extremely helpful and courteous throughout the entire process. I was specifically researching for the Moon Light Cloud color for the Hyundai Palisade, and I was pleased to find that Napletons Hyundai had it available as an inbound vehicle. I was also willing to travel 150 miles to make the purchase. The availability of the Moon Light Cloud color and the great customer service provided by Jordan made it well worth the drive. In addition to providing excellent customer service, Jordan also gave me a fair price on my trade-in vehicle, a Sonata. He took the time to explain the value of my car and helped me understand how it affected the price of the Palisade. I appreciate his honesty and transparency throughout the negotiation process. Overall, I had a great buying experience at Napletons Hyundai and would recommend them to anyone looking for a new Hyundai vehicle. More
by Manoj
Employees Worked With
