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Napleton's Valley Hyundai
Aurora, IL
2,678 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,678 reviews
January 29, 2014
Boris was great. There was never any pressure to buy a car. He showed me 3 different cars asked me what was important to me and he found the best car for me. car. He showed me 3 different cars asked me what was important to me and he found the best car for me. More
by jakson325
Employees Worked With
Boris Cvijetic
January 29, 2014
What an amazing experience. My wife and I have been shopping for a new sonata for about 3 months. Every dealership we went to felt like we being taken advantage of because of our bad credit. Napleton w shopping for a new sonata for about 3 months. Every dealership we went to felt like we being taken advantage of because of our bad credit. Napleton was our last try, should have been our first! We met Boris in the show room and he was very kind. Took our information down and went to see the director of finance, Derek. He then walked us in the office, he explained what they were able to do. I must say I thought he was lying because it seemed to good to be true! What an awesome place, hard workers and very friendly. We got the original deal we came in for and couldn't be happier! More
by sarah121
January 27, 2014
Jim Christopherson was very friendly knowledgeable and did not pressure us unlike other car dealers over the years that we have been to. He was also honest which you don't find. He will be our salesman fo did not pressure us unlike other car dealers over the years that we have been to. He was also honest which you don't find. He will be our salesman for life. More
by Mcam1222
Employees Worked With
Jim Christopherson
January 18, 2014
Very friendly and nice environment. Very willing to work with me on pricing and affordability. Excellent customer service no pushy salesmen like I've dealt with before. Overall great buying experience. with me on pricing and affordability. Excellent customer service no pushy salesmen like I've dealt with before. Overall great buying experience. More
by Clf
Employees Worked With
Goran Milidrag, Bob Jackson
January 14, 2014
Tony was extremely helpful and was able to provide a simple explanation about what was wrong with my car. The repair took less time than I was told. I was in and out. simple explanation about what was wrong with my car. The repair took less time than I was told. I was in and out. More
by Amelija
Employees Worked With
Tony Derka
January 09, 2014
My dad and I came into Napleton's Valley Hyundai last night to look at the Elantra. I took it for a test drive and loved it! Thank you to George(Sales consultant) and James(GM) for their help! I am very night to look at the Elantra. I took it for a test drive and loved it! Thank you to George(Sales consultant) and James(GM) for their help! I am very excited about my new car. George and James were both very friendly and got us in and out quickly! I would definitely reccommend this dealership to anyone looking for a great car! More
by kathan
Employees Worked With
James Douvas, George Charalampous
January 07, 2014
Nick was very helpful and understanding of my needs in a vehicle. The entire team was wonderful and went the extra mile to assure that I was well taken care of. Tammy vehicle. The entire team was wonderful and went the extra mile to assure that I was well taken care of. Tammy More
by tams
January 03, 2014
Best dealership experience of my life! I was unsure about driving out to Aurora (I live in Chicago) but a friend told me he really got a deal at this location, so I made my way to the dreaded suburbs. about driving out to Aurora (I live in Chicago) but a friend told me he really got a deal at this location, so I made my way to the dreaded suburbs. Showroom was beautiful and meticulously clean. Sam Baylor showed me the car I was interested in and explained not only all the options but also was able to answer all my specific questions. He knew that Hyundai like the back of his hand and seemed very honest and trustworthy. I got a great deal from James Douvas! Is it common to talk money directly to the GM? A first for me, at least. Last but not least, Rich Hosmer walked me through all the paperwork line by line. I'm a careful guy and have signed plenty of contracts over the years but I still had plenty of questions. He put my mind at ease by making everything very clear in a direct manner. No hidden fees here! I didn't have the entire day to spend at the dealership and all three of these guys did a great job getting me in and out of there in a hurry. I'm VERY glad I listened to my friend and went to Napleton's Valley Hyundai. More
by gernst
Employees Worked With
James Douvas
December 31, 2013
The service was excellent. The sales person was very friendly and knew the product he was selling. He was very convincing. My overall experience was great and I would recommend this dealer and my Sales friendly and knew the product he was selling. He was very convincing. My overall experience was great and I would recommend this dealer and my Salesman Willie Little to everyone. Great customer service. More
by Missy823
December 31, 2013
The sales representative was very helpful! I didn't feel like just another commission for him. He listened to my needs and I believe I will enjoy my new car for years to come! feel like just another commission for him. He listened to my needs and I believe I will enjoy my new car for years to come! More
by dholmes24
