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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
October 24, 2013
This was the friendliest most respectful dealer ship I have EVER been to. I will definitely be a returning customer! Keep up the GREAT work! Thank you Jackie, James and George! have EVER been to. I will definitely be a returning customer! Keep up the GREAT work! Thank you Jackie, James and George! More
by RickEspinoza
Employees Worked With
James Douvas, George Charalampous
October 23, 2013
My experience buying my new Hyundai Sonata Hybrid was awesome! I highly recommend them! The staff was very accommodating and friendly. When I contacted them online I got a return call within minutes and awesome! I highly recommend them! The staff was very accommodating and friendly. When I contacted them online I got a return call within minutes and they immediately were able to answer my questions. I live 2 1/2 hours south of the dealership so I asked a lot of questions. They had the inventory for the car I wanted. I scheduled my appointment and got the car I was shopping for. Michael Hall ,sales executive, explained everything about the Sonata Hybrid so thoroughly that I haven't even needed to open my owners manual. The process was simple with no hassles. More
by DSP87
Employees Worked With
James Douvas
October 20, 2013
Buying a car is never fun except if you don't go to Napleton's Valley Hyundai .The best car experience ever and do know a lot of people which if they need a car I will have no problem sending to that d Napleton's Valley Hyundai .The best car experience ever and do know a lot of people which if they need a car I will have no problem sending to that dealer.Thank you one more time Jordan for the best car byuing experience one more time .You won customer for life!!!!!!!!!!!!!!!!!!!!! More
by maryk123
October 15, 2013
Had a Great Experience.. George & J.R my Sales people and James Douvas the GM made my dream come true. Everyone was helpful will recommend to others. and James Douvas the GM made my dream come true. Everyone was helpful will recommend to others. More
by deni13
Employees Worked With
James Douvas, George Charalampous
October 14, 2013
The dealership was customer focused and and acted in a very professional, friendly , and efficient manner. All of the people at the dealership that were involved in my transaction (lease of a new 2013 So very professional, friendly , and efficient manner. All of the people at the dealership that were involved in my transaction (lease of a new 2013 Sonata) worked in unison to exceed my expectations. Kudos to Hyundai, Napleton, and the staff and managers at the Naperville dealership for their dedication to excellence and customer delight! More
by wpk46
Employees Worked With
James Douvas
October 14, 2013
Napleton Valley Hyundai and Sales Associate Mike Hall Napleton Valley Hyundai and Sales Associate Mike Hall were great to work with, very knowledgeable and didn't waste my time with usual dealer shenani Napleton Valley Hyundai and Sales Associate Mike Hall were great to work with, very knowledgeable and didn't waste my time with usual dealer shenanigans. We reviewed options and pros and cons if various vehicles I was inquired about; and then let me test drive the vehicle I was most interested in as long as I wanted and struck a deal quickly. Managers I worked with to close out the paperwork were also courteous and efficient; you can tell these are car guys that like doing their job. More
by tbh906
October 13, 2013
I came too this Drealership on a Saturday an I was impressed how busy everyone was. I was greeted by George my sales person, who took his time and explained about the Sonata that I wanted. Everyone wa impressed how busy everyone was. I was greeted by George my sales person, who took his time and explained about the Sonata that I wanted. Everyone was really friendly. Great Place More
by tthakar
Employees Worked With
George Charalampous
October 11, 2013
Nick Kritikakos and the rest of the staff from Management to Finance were great to work with and very highly recommended. Never envisioned moving from a Toyota to a Hyundai, but you get a heck of a lot for t to Finance were great to work with and very highly recommended. Never envisioned moving from a Toyota to a Hyundai, but you get a heck of a lot for the price. More
by nouli
October 10, 2013
Napleton's Valley Hyundai provided me with an outstanding online quote on a 2013 Sonata Limited. When I came in to purchase the vehicle, the sales associate, Michael, made the whole car buying pr outstanding online quote on a 2013 Sonata Limited. When I came in to purchase the vehicle, the sales associate, Michael, made the whole car buying process very easy, quick, and straightforward. He was professional and easy-going as well as friendly, taking a picture of me with my new car and checking in on me the next day. More
by dimahart
