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Napleton's Valley Hyundai
Aurora, IL
2,586 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,586 reviews
October 13, 2013
I came too this Drealership on a Saturday an I was impressed how busy everyone was. I was greeted by George my sales person, who took his time and explained about the Sonata that I wanted. Everyone wa impressed how busy everyone was. I was greeted by George my sales person, who took his time and explained about the Sonata that I wanted. Everyone was really friendly. Great Place More
by tthakar
Employees Worked With
George Charalampous
October 11, 2013
Nick Kritikakos and the rest of the staff from Management to Finance were great to work with and very highly recommended. Never envisioned moving from a Toyota to a Hyundai, but you get a heck of a lot for t to Finance were great to work with and very highly recommended. Never envisioned moving from a Toyota to a Hyundai, but you get a heck of a lot for the price. More
by nouli
October 10, 2013
Napleton's Valley Hyundai provided me with an outstanding online quote on a 2013 Sonata Limited. When I came in to purchase the vehicle, the sales associate, Michael, made the whole car buying pr outstanding online quote on a 2013 Sonata Limited. When I came in to purchase the vehicle, the sales associate, Michael, made the whole car buying process very easy, quick, and straightforward. He was professional and easy-going as well as friendly, taking a picture of me with my new car and checking in on me the next day. More
by dimahart
October 09, 2013
I had my car in for service because of problemswith the garage door opener, radio and the light display for the radio. The service department could not have been more helpful. They even gave me a ride o garage door opener, radio and the light display for the radio. The service department could not have been more helpful. They even gave me a ride on their shuttle to Calvary Church because of my time constraint. They do go out of their way to accommodate their customers needs. I am very, very pleased with them. More
by Cph223
Employees Worked With
Tony Derka
October 09, 2013
Let me just say that I have bought many cars in my life and even purchased from this store previously when it was a different owner. Never before have I had such a pleasant, pressure free and enjoyable ex and even purchased from this store previously when it was a different owner. Never before have I had such a pleasant, pressure free and enjoyable experience at a car dealer. I credit this to my sales associate Kris Bussey. He was very polite, professional and kept me informed at every step of the process. I'm sure I will be recommending Kris to all my friends and family. We're loving the car so much too btw. Thanks Kris! More
by Robertmarquardt
October 08, 2013
Coming from Milwaukee and under time constraints, Michael Hall and his team worked quickly to get my new vehicle ready for delivery but was sure to thoroughly answer all my questions. Michael knows the Hyun Hall and his team worked quickly to get my new vehicle ready for delivery but was sure to thoroughly answer all my questions. Michael knows the Hyundai company and its vehicle lineup inside and out. He pointed out Santa Fe features I was unaware of and made sure I knew how to operate them efficiently. I would recommend Michael Hall to my friends and will buy my next car from him as well. More
by agkjav
October 07, 2013
Both George and Derek were wonderful. Helpful, answered questions, conversation and humor filled our visit. Appreciated both of their work and truly are an asset to Napletons, you should be proud to have t questions, conversation and humor filled our visit. Appreciated both of their work and truly are an asset to Napletons, you should be proud to have them as your staff and helping folks with such a major purchase in life. More
by robmamaof3
Employees Worked With
George Charalampous
October 03, 2013
The sales team is great, knowledge about the car, and know how to sale the car especially Kris, this make buying car experience easy and not painful, give the first price reasonable. know how to sale the car especially Kris, this make buying car experience easy and not painful, give the first price reasonable. More
by frank944
Employees Worked With
Kris Bussey, Jim Christopherson, Jim Christopherson
October 02, 2013
Michael Hall really knows his product and is passionate about it. He gave me a great deal without going back and forth to his manager. I highly recommend this dealership and especially Michael! about it. He gave me a great deal without going back and forth to his manager. I highly recommend this dealership and especially Michael! More
by Tonymondi6
Employees Worked With
Michael Hall
September 30, 2013
The dealership got me in and out pretty quickly and the service manager Joel personally explained everything to me. Price seemed fair and they had ice cream for my kids which was a nice bonus! I'll come ba service manager Joel personally explained everything to me. Price seemed fair and they had ice cream for my kids which was a nice bonus! I'll come back for my next oil change. Very friendly and didnt try to push too much on me, which was my fear as a single mom. Thanks Joel! More
by NaperMom33
