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Napleton's Valley Hyundai
Aurora, IL
2,586 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,586 reviews
October 25, 2013
I was in a really dire situation as my lease was up on my current car and I needed to find something safe and affordable. They did not judge my situation and pulled out all of the stops to help. I was nerv current car and I needed to find something safe and affordable. They did not judge my situation and pulled out all of the stops to help. I was nervous going in, but George was honest with me, he was understanding, and just amazing, and I left excited and extremely happy. He knew exactly what to show me and the very first car I drove...is the one I got. They have truly obliterated the stereotype of "car salesman". They are need-based sellers. More
by jasminedougherty
Employees Worked With
George Charalampous
October 25, 2013
My experience with George was awesome he was friendly, curtious and above all knew his cars. We first went to Valley Hyundai and saw George and after that decided to swing by the Toyota dealership. I was curtious and above all knew his cars. We first went to Valley Hyundai and saw George and after that decided to swing by the Toyota dealership. I was horrified at the Toyota dealership the cars were much expensive and the sales person actually closed his eyes while my wife was test driving. After that we rushed back to Valley and secure our purchase. If you are in search for a new car do yourself a favor and call George Charalampous, you don't have to buy just call him to see your option. Above all my wife loves her car. Thanks Mo Ala More
by Aatish231
Employees Worked With
George Charalampous, George Charalampous
October 24, 2013
All of the Staff was very helpful with the sales process- very enjoyable process- Kris Bussey was our sales person and he was very informative and was just great to work with. very enjoyable process- Kris Bussey was our sales person and he was very informative and was just great to work with. More
by randyray5
October 24, 2013
This was the friendliest most respectful dealer ship I have EVER been to. I will definitely be a returning customer! Keep up the GREAT work! Thank you Jackie, James and George! have EVER been to. I will definitely be a returning customer! Keep up the GREAT work! Thank you Jackie, James and George! More
by RickEspinoza
Employees Worked With
James Douvas, George Charalampous
October 23, 2013
My experience buying my new Hyundai Sonata Hybrid was awesome! I highly recommend them! The staff was very accommodating and friendly. When I contacted them online I got a return call within minutes and awesome! I highly recommend them! The staff was very accommodating and friendly. When I contacted them online I got a return call within minutes and they immediately were able to answer my questions. I live 2 1/2 hours south of the dealership so I asked a lot of questions. They had the inventory for the car I wanted. I scheduled my appointment and got the car I was shopping for. Michael Hall ,sales executive, explained everything about the Sonata Hybrid so thoroughly that I haven't even needed to open my owners manual. The process was simple with no hassles. More
by DSP87
Employees Worked With
James Douvas
October 20, 2013
Buying a car is never fun except if you don't go to Napleton's Valley Hyundai .The best car experience ever and do know a lot of people which if they need a car I will have no problem sending to that d Napleton's Valley Hyundai .The best car experience ever and do know a lot of people which if they need a car I will have no problem sending to that dealer.Thank you one more time Jordan for the best car byuing experience one more time .You won customer for life!!!!!!!!!!!!!!!!!!!!! More
by maryk123
October 15, 2013
Had a Great Experience.. George & J.R my Sales people and James Douvas the GM made my dream come true. Everyone was helpful will recommend to others. and James Douvas the GM made my dream come true. Everyone was helpful will recommend to others. More
by deni13
Employees Worked With
James Douvas, George Charalampous
October 14, 2013
The dealership was customer focused and and acted in a very professional, friendly , and efficient manner. All of the people at the dealership that were involved in my transaction (lease of a new 2013 So very professional, friendly , and efficient manner. All of the people at the dealership that were involved in my transaction (lease of a new 2013 Sonata) worked in unison to exceed my expectations. Kudos to Hyundai, Napleton, and the staff and managers at the Naperville dealership for their dedication to excellence and customer delight! More
by wpk46
Employees Worked With
James Douvas
October 14, 2013
Napleton Valley Hyundai and Sales Associate Mike Hall Napleton Valley Hyundai and Sales Associate Mike Hall were great to work with, very knowledgeable and didn't waste my time with usual dealer shenani Napleton Valley Hyundai and Sales Associate Mike Hall were great to work with, very knowledgeable and didn't waste my time with usual dealer shenanigans. We reviewed options and pros and cons if various vehicles I was inquired about; and then let me test drive the vehicle I was most interested in as long as I wanted and struck a deal quickly. Managers I worked with to close out the paperwork were also courteous and efficient; you can tell these are car guys that like doing their job. More
by tbh906
