Napleton's Valley Hyundai

Best Sales and Management Team I have ever worked with in 40 years of purchasing cars. Professional.....Friendly.......Thorough.....Knowledable.....Quick....... We were in and out of the dealership in two ho 40 years of purchasing cars. Professional.....Friendly.......Thorough.....Knowledable.....Quick....... We were in and out of the dealership in two hours with a new Hyundai Sante Fe. No hassle with long back and forth negotiations. This is my 2nd Hyundai product. I would highly recommend Mike Hall and Jim (General Manager) to any of my friends. More

I have been researching the Santa Fe for some time. Recently I went online to see what was available and what the prices were like. I went on Napletons website and found a used Santa Fe at a good price Recently I went online to see what was available and what the prices were like. I went on Napletons website and found a used Santa Fe at a good price. I emailed back and forth with Alison. I explained my situation to her and told her I'd be using my car as a trade-in. She was extremely helpful and we set up a time for an appraisal on my car so I could see how much I would need financed. She told me she wouldn't be there at that time but that she would have someone help me when I got there. When I was walking in I was greeted outside, and as soon as I went in Nick was there to meet me and told me Alison asked him to take care of me. Everyone I encountered there was extremely pleasant. I spent a lot of time with Nick. We took a test drive and discussed what my objectives were. They were able to get me financed at a lower monthly payment than I had even requested. While waiting for the financing Nick made me feel like an old friend. We talked about everything from family to football. I never felt any pressure and in fact I felt very relaxed during the whole process. Richard, who did the financing paperwork with me was also very friendly and easy to work with. He even set me up with a warranty. Overall I can't say enough about everyone I encountered there. Great experience with a great staff. Will recommend Napleton's to anyone I know looking for a car. Thanks for everything. More

The Napleton Hyundai sales team was very warm, welcoming, friendly and truly concerned with helping me to secure the 2013 Hyundai Santa Fe Sport in the correct color (red), with the correct features (GPS, l friendly and truly concerned with helping me to secure the 2013 Hyundai Santa Fe Sport in the correct color (red), with the correct features (GPS, leather seats, etc.), through my preferred lender (Ally) at a fair APR and within my fixed price range. I was cheerfully greeted by every representative that I came into contact with whether they were involved in my transaction or not. Jackie was a fantastic representative who was instrumental in convincing me to come into the dealership in order to see if I was interested in upgrading to this vehicle from the 2011 Santa Fe that I had previously purchased from this same location back in February of 2011. I was especially impressed with Terry Baier because he was extremely patient with me and answered all of my questions. He also joined me on the test drive and introduced me to all of the new features that were present within this newer model vehicle which I found to be helpful. I was consulted at each phase of the purchasing process to guarantee that I was having my needs met and to ascertain if I had any further questions. Mark Bisciotti was the perfect person to wrap-up this business transaction because he was thorough, attentive and timely with getting all of the legal work explained and completed. Overall, the team was polished and professional and I would gladly refer any of my family and friends to conduct business with the team at this location in the future. More

I was ready to tear my hair out! First time car shopper = many hours online looking at car specs, talking with people I know about their cars, visiting a long list of dealers... Then came my visit to Napleto many hours online looking at car specs, talking with people I know about their cars, visiting a long list of dealers... Then came my visit to Napleton Valley Hyundai! Wow. Kris helped me right from the start and this guy is amazing. I am just as happy about my car as I am about working with him. He was everything that I didn't expect from a car salesman... He was genuine, didn't beat around the bush, and wasn't pushy, while still being kind, friendly, informative and knowledgeable! Thanks also go to Derek for being friendly and personable and making the paperwork understandable - especially the insurance portion! I couldn't be more happy with my first car, the price I paid, and my experience at Napleton. Thank you! More

I dealt with Jordan to consider buying a 2013 Hyundai Elantra, Jordan was so honest, no games or gimmicks. The best part was I could email him any time or day with questions or concerns and he would resp Elantra, Jordan was so honest, no games or gimmicks. The best part was I could email him any time or day with questions or concerns and he would respond almost immediately with an answer. I would highly recommend anyone I know who is considering purchasing a Hyundai to Jordan. The pricing he gave me up front was extremely lower than other dealers I had inquired with. Jordan knows his Hyundai's inside and out and is great at educating people about it. More

Painless no bull car sale. Financing was a little pushy and sort of a long wait. Tried hard to make you happy and comfortable. Good experience and sort of a long wait. Tried hard to make you happy and comfortable. Good experience More

I actually began my search for a dealership on dealer rater. After reading reviews I decided to take a look at them. I got everything and then some with my purchase. Napleton Valley Hyundai was by far th rater. After reading reviews I decided to take a look at them. I got everything and then some with my purchase. Napleton Valley Hyundai was by far the best car purchasing experience I have ever had. Not only were they welcoming, but the employees and customer service was quite honestly second to none. They were tremendously accomodating, offering me cold refreshments, but also very personal and made you feel like family. The General Manager and salesman were fantastic and even got me to laugh on multiple occasions in such a stressfull situation in buying a car. Not only did I feel like I bought a car, I felt like I made friends ( we talked for about 45 mins that had nothing to do with the purchase). Overall, I can not thank them enough for the hospitality. They should be a model for the car dealerships everywhere and I will no doubt be going back and referring my friends and family to them. This is clearly a first class dealership with first class employees. Thanks for everything you did Napleton Valley Hyundai! More

I recently purchased a 2013 Hyundai Elantra GT. I worked with Michael Hall. Michael did everything he could to get the car I desired when they did not have it in inventory. Michael kept me updated with the with Michael Hall. Michael did everything he could to get the car I desired when they did not have it in inventory. Michael kept me updated with the dealer trade. He was kind, professional, informative, and knowledgeable. I work for a few dealerships and have worked with other dealerships in the Chicago area. This is one of the best dealerships I have personally worked with. No tricks, they are straight forward and will do everything they can to make you happy. If you are looking at a Hyundai they are the people you want to see. They are honest professional and courteous. Michael Hall is one of the best salesman I have worked with. Thank you napelton I am very pleased with everything you did to help me purchase my new car. More

I bought a new 2012 Hyundai Sonata and called with a general question about my warranty. I was treated so rude I ask to speak to the GM. James Douvas He was even worse. I then posted a negative response general question about my warranty. I was treated so rude I ask to speak to the GM. James Douvas He was even worse. I then posted a negative response on FB only to have him call my house and start the conversaion with " Why do you HATE me?" I have never been treated so rude by a Manager let alone a General Manager. Now I am worried he will keep calling and harassing me. Please dont get involved with a lot that does business like this. A Very unhappy customer! More

George was excellent to deal w/. Prompt, professional, courteous, attentive, and efficient. He called me in advance of my visit and by the time I got there everything was ready and I was in and out of the courteous, attentive, and efficient. He called me in advance of my visit and by the time I got there everything was ready and I was in and out of the dealer in about an hour. He knew I had an appointment to get to and even went so far as to help transfer all the belongings from my old car to the new one. I even had to contact him after the sale for a request and he was very accommodating - which is rare to get post-sales service on a used off brand car. Great dealership. Kudos to Bob as well, George's manager, he made the negotiation transparent and painless. More