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Napleton's Valley Hyundai

Aurora, IL

4.7
2,586 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,586 reviews

March 06, 2014

When you come to this dealership, you get honest dealings with friendly, fast experts. Our transaction was done without a hitch. We trust them for our vehicle needs and you should too. More

by smoothdome70
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 03, 2014

I had a wonderful experience at Napleton's Valley Hyundai! Their selection of cars was incredible and I was able to drive the perfect one off the lot that day. The entire Napleton staff was very frie More

by jperkowski
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Recommend Dealer
Yes
Employees Worked With
Michael Gaddy
March 01, 2014

Jim Caulton, service manager, got us in on time; took care of all our service concerns, and got us out promptly with full explanation of what was adjusted on our Santa Fe. This was our first service visi More

by Paulf39
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Friendliness
Recommend Dealer
Yes
February 28, 2014

Great to work with. Had a few contract questions and we were able to work through the issues in a timely and friendly way. Great group and very understanding ande knowledgable More

by colrebel
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Recommend Dealer
Yes
Employees Worked With
James Douvas
February 26, 2014

Right on time with appointment. Fixed problem and called had my car back in 2 hour with an explanation and inspection with recommendations that need to be aware of for future to ensure the car run correctly More

by janebaileyzaeske
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Recommend Dealer
Yes
February 26, 2014

Talked with Jim and he gave me a great price. Said it included dealer tax credits. So I sold my current car and went in to buy his. He then said he no longer had the tax credits but assured me he would b More

by Krl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim D, James Douvas
February 25, 2014

My 2014 Elantra was in for a Xylon treatment. Jim, my Service contact, was very thorough and gave the VIP treatment! I have always had my Hyundai's serviced at this dealership, and never a complaint. S More

by bunny1804
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Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim (in Service) Don't know last name
February 25, 2014

My experience at Napleton's Valley Hyundai was exceptional. From the moment I first arrived and was greeted by Carlton King (my salesman) and even continued after I stopped by subsequent to makin More

by sbchi2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 25, 2014

Everyone we encountered from the time we entered was wonderful. I got a wonderful car at a reasonable price and all involved stayed well past closing time to finish our sale and didn't mind a bit. This More

by TomSm72
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Marsili, George Charalampous
February 25, 2014

Great service. Jim is extremely friendly and helpful. Went out of his way to make sure my concerns were addressed and got the issues resolved quickly and on-time. More

by HyundaiDog
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Friendliness
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Recommend Dealer
Yes
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