Napleton's Valley Hyundai

EXCEPTIONAL BUYING EXPERIENCE My purchasing experience at Napleton's Valley Hyundai was exceptional. My sales associate, George Charalampous, wanted to understand my driving habits My purchasing experience at Napleton's Valley Hyundai was exceptional. My sales associate, George Charalampous, wanted to understand my driving habits so that he could recommend the appropriate car for me. Since I don't drive a lot of miles, he didn't try to oversell a vehicle that would far exceed my needs. Also Michael Hall and Jackie Mutter were extremely helpful in answering my questions and providing me with pertinent information during my decision process. More

Review of purchase I appreciated so much the willingness to work with me and my personal situation. I was in a hurry and needed things handled quickly and easily, which I appreciated so much the willingness to work with me and my personal situation. I was in a hurry and needed things handled quickly and easily, which they were. I was more than satisfied with the outcome and the service I received! I plan to return with my daughter who is looking to buy a used car. More

Unpleasant Experience Customer service terrible. When I went to purchase a car, three people were crowding around and didn't bother to help me. After waiting for about 10 m Customer service terrible. When I went to purchase a car, three people were crowding around and didn't bother to help me. After waiting for about 10 minutes someone came out inside and helped me. He asked what I was interested in and gave him a price range i was looking to buy at, I was then scoffed at for making such a price and he told me to look elsewhere and that he couldn't help me. I was there for less than 10 minutes and will NEVER go back. They were clearly not interested in making a sale, I then went to Ford and was treated just the opposite with their outstanding customer service, I subsequently purchased my car there. More

STAY AWAY FROM THIS DEALERSHIP I purchased an 2007 Infiniti G35 from this dealership in November 2013. I test drove the car and loved it. I was unsure about the purchase and the f I purchased an 2007 Infiniti G35 from this dealership in November 2013. I test drove the car and loved it. I was unsure about the purchase and the finance person, Derek Urban, assured me that I was purchasing a MUCH better car than the "Piece of S**t" I was currently driving. I purchased the car and started having problems with it within the first three days I had it. My warranty hadn't even kicked in yet. So I returned the car to them and they probably had the vehicle for an addition 1 to 2 weeks. It probably would have been longer if I had not showed up there after getting a phone call that my car was ready and it was not. They actually left a voicemail for another customer on my phone. The car wouldn't start when it rained or if it snow was heavy and I found myself stranded a couple of times. I took the car to an Infiniti dealership in March 2014, after I was stranded at the train station, to check out the issue and they cleaned the throttle body on the car. The car was still having the same issue and I took the car back to the Infiniti dealership a couple of weeks later, which was mid March. The Infiniti dealership had my car for for two month trying to diagnose the vehicle. The Infiniti dealership informed me that the vehicle needed major electrical work to the tune of $6500. I called my lender and they informed me that if the car did not work, the dealership needs to swap out the collateral. I returned to the Hyundai dealership in mid May and informed them the car needed major electrical repair work and they "offered" to put me into something else; they just needed to find me the same type of vehicle. They informed me they would prefer to stay within the Napleton Auto Group and it could take a couple of weeks. I informed them that I saw an Infiniti G35 at their Napleton in Loves Park, IL. Derek calls over to that dealership and asked if the vehicle was still available because they sold me a "turd" and they needed to replace it. The dealership in Loves Park, IL said they had inspected the vehicle yet, even though its already showing its available online. Derek and Jimmie said they would give them a couple of days to inspect the car and try and get it to their dealership by the weekend and they would call me. I did not hear from anyone over the next three days and called Derek the following Monday morning. Derek stated he had been leaving messages for them, but they weren't returning his calls. He hangs up with me to call them back. Derek calls me back and said the car did not pass the inspection and was sent off to the auction. I asked him why was the car listed online and he said that's what car dealerships do, if they see a car that looks good they just show it available even before its inspected. Made no sense and I didn't buy it, so I had a friend of mine call the Napleton in Loves Park to see if the car was available. My friend was informed the car was sold on Saturday. I called Derek back and he stated that the car was sent to the auction on Friday. I informed him that the dealership sold the car on Saturday and he came up with some other garbage to explain it away. So I got screwed out of that car. They finally find a 2008 3-Series BMW for me and I go test drive the car on May 28th at the Napleton Honda in Lansing. Derek goes to pick up the car on May 29th from Lansing and I stop it to pick up the car and sign the paperwork. I go in on the 29th and they want me to inspect the car and drive it one more time before I sign the paperwork. After the paperwork is done, my Father and I had to listen to Derek that I should never buy Japanese, only American, German, or Korean. So after sitting for two hours waiting for the car to be cleaned, they inform me that the windshield was cracked when it was being cleaned so I would have to come back on the 30th to pick up the because they needed to replace the windshield. This is seriously like an ongoing bad joke! So I return to the dealership on the 30th to pick up the car. I leave the dealership and go show the car to my Father. He noticed that they had scratched the paint around the windshield when they replaced it. My Father said they probably had some "cut-rate" subcontractor do the work. I had to return to the dealership because I forgot to leave the key to their loaner and my Father suggested a bring it to their attention. James Douvas stops in the middle of the dealership and SCREAMS, "I HAAAAVE ALREADY LOST $8,000.00 ON THIS DEAL AND I DON'T WANT TO HEEEAAR IT!!! THIS IS WHERE I PUT MY FOOT DOWN!!" I called Derek Urban and of course he didn't want to address the issue either. Which is funny because I didn't think he knew how to be quiet. It's not my fault that I was sold a TURD and was making car payments on a car that I BARELY drove THREE straight months without any problems. Not to mention the insomnia and anxiety I had wondering if I was going to be able to get home and YOU'VE lost $8,000!!! Give me a break. They saw the scratches and were hoping I didn't notice them while I was still there, and they behaved like they were doing me a favor when in fact, they were doing what they were supposed to. At least I can say this six month ongoing nightmare is over, but, I would NEVER purchase another vehicle from this dealership if they were selling cars for a $1.00. More

Great Service Great deal, friendly people, managers went way out of their way to make me feel special. They were very informative and helped me make the decision th Great deal, friendly people, managers went way out of their way to make me feel special. They were very informative and helped me make the decision that best fits my needs. I walked away feeling very good. I definitely will use them again and recommend them. More

Great Job! Over the years I have bought many cars with the same old stuff about offer, counter offer, wait a minute I will have to take this to my manager etc. Over the years I have bought many cars with the same old stuff about offer, counter offer, wait a minute I will have to take this to my manager etc. No games here I told George what we wanted and the price range we wanted and he listened to us. We had a very pleasant experience through all of the stages. I feel we walked away gaining some new friends. More

The BEST dealer in the STATE!! I purchased my first vehicle from Valley Hyundai. Earlier in the day, I was at another dealer and had a terrible experience. It was a relief when I I purchased my first vehicle from Valley Hyundai. Earlier in the day, I was at another dealer and had a terrible experience. It was a relief when I walked into the doors of Valley Hyundai and I knew the experience would be positive. I received individualized service and I was treated as a customer, not just another "sale." Their selection is unbeatable and their staff was amazing. Loved my experience. More

Bought a 2013 Sonata Hybrid Was in and out in under 2 hours, tremendous deal on my new hyundai. Ive put 30k miles on my car and the service department has been nothing but excell Was in and out in under 2 hours, tremendous deal on my new hyundai. Ive put 30k miles on my car and the service department has been nothing but excellent. Great dealership, highly recommended More

Brake issues Went in for service because my brakes were making an odd noise. Tony was very helpful and they got the problem fixed in no time. It was a brake booste Went in for service because my brakes were making an odd noise. Tony was very helpful and they got the problem fixed in no time. It was a brake booster failure and they were happy to complete it under warranty and provided a loaner. Great department, keep it up dudes More

Excellent Service In short, I walked into the dealer at 845 with bad credit, my wife, a preschooler a toddler and my sister in law and a promised approval from an onlin In short, I walked into the dealer at 845 with bad credit, my wife, a preschooler a toddler and my sister in law and a promised approval from an online lender. In short, the offer turned out to be laden with strings attached and left me at the mercy of the finance dept of the dealer. In the 2 hours I was there Greg pitched in keeping the kids entertained offered drinks, help and was just overall a genuinely nice guy. He was personable, was easy to relate to and had some good "car guy" stories to share on the test drive. I would recommend him to anyone looking to buy a Hyundai. Kiko was great, he was the first person to be completely transparent with me about my situation, offered me options and was patient enough to endure all my questions and didn't bat an eye when i asked him to re-explain most of it to my wife. He let me know how my decisions will affect rebuilding my credit and suggested other things outside of the car loan to help. Both Kiko and Greg stayed till past 11pm on a Wednesday to get me on the right track and driving again. I have bought 10+ cars in my lifetime and this is the first dealership experience where I felt like I was actually treated like a human being. More