Napleton's Valley Hyundai

Sam I found the car buying process to be pleasantly outstanding. The staff was extremely courteous and professional. I didn't receive the "hard sell" ta I found the car buying process to be pleasantly outstanding. The staff was extremely courteous and professional. I didn't receive the "hard sell" tactics normally encountered. Sam was polite and efficient. I would recommend this dealership as a referral to anyone looking to purchase a car. More

Great Dealership!!!! Had an overall great experience at Napleton's Valley Hyundai! Came in looking to purchase a new car for our daughter in college and we were treated Had an overall great experience at Napleton's Valley Hyundai! Came in looking to purchase a new car for our daughter in college and we were treated fantastic by the entire staff. Brandon was wonderful to work with -- he went out of his way to help answer all of our questions and ensure my daughter's happiness with her new car. Mike was also awesome to work with -- no hardcore pressure tactics, and just worked with us to get the best deal possible. We are very pleased with our purchase of a new Hyundai Tucson and cannot thank the staff at Napleton's Hyundai enough with helping us to have an excellent car buying experience! More

Great Sat. Morning:) Best customer service from Kiko and Carlton ever. From the time I walked in the door, till the sale was complete, everything was outstanding! Renee' Best customer service from Kiko and Carlton ever. From the time I walked in the door, till the sale was complete, everything was outstanding! Renee' Tate More

WORST SERVICE EVER Went to test drive a Tucson with my wife last night. We were not immediately greeted by any sales staff. After a sale associate come to us we went on Went to test drive a Tucson with my wife last night. We were not immediately greeted by any sales staff. After a sale associate come to us we went on a test drive, the guy didn't even put a plate on the car. Come back and low and behold the guys with another customer. We waiting 10 minutes for this guy to realize we were back after he didn't I wanted in and handed keys to another sale associate. Today my wife gets text messages from this dealership that cross the line. Call to find out who they are from and its the General Manager of the dealership sending them. Wish this site would let me upload the pictures of the text messages. After I spoke with him he tells me lets just let it go and I'll stop texting your wife. Are you kidding me? I do not think so, I'm calling corporate offices for Hyundai and Napletons. DO NOT BUY A CAR FROM THESE PEOPLE! More

Lots of Positive Energy! We were looking to trade in our 2007 Santa Fe on a new one - George greeted us with a big smile and it never left his face throughtout the entire proc We were looking to trade in our 2007 Santa Fe on a new one - George greeted us with a big smile and it never left his face throughtout the entire process. In fact everyone here smiles a lot - Sean was very helpful in locating our next Santa Fe and Kiko was very pleasant and efficient in finalizing the sales documents. We were very pleased with everyone and recommend this dealership with no reservations. More

Great Salesman Sam worked very hard to please us. Very understanding and friendly. We are return customers and will buy our next car from this dealership. Salesman Sam worked very hard to please us. Very understanding and friendly. We are return customers and will buy our next car from this dealership. More

First Time Car Owner Yesterday I went to the dealership with a car I had been driving around for the past 5 years. I had an idea of buying a car in mind and trading in the Yesterday I went to the dealership with a car I had been driving around for the past 5 years. I had an idea of buying a car in mind and trading in the old one, but nothing was for sure. The service was fantastic the entire time I was there, from greetings to keeping me comfortable. James Douvas the GM quickly made me an offer I couldn't refuse on the old Mustang I had been driving, thousands more than another dealership I had visited earlier in the week. Then we began talking purchasing a new car, and with all the rebates that are available as well as the trade in money, buying new was a no brainer. I walked out with a new 2014 Elantra that was a flat out steal. I HIGHLY recommend this dealership, as the service provided by Boris, Kiko, and James was sensational and made my first ever car purchase one of ease and excitement. And I got a fantastic deal! More

Should have ran the other way after day 2 On September 2, 2013 we came to this dealership looking to buy a used safe car for my college daughter. She put down a down payment of $5000 of her ow On September 2, 2013 we came to this dealership looking to buy a used safe car for my college daughter. She put down a down payment of $5000 of her own money she had been saving, to be able to get this car. Both me and my husband have bought cars from Gartner, so we felt we would get the same service under the new owner and we were confident with our prior services we had buying both of our new cars. We purchased her a used 2011 Elantra with roughly 40,000 miles. This has been a nightmare from the start. I should have left the dealer after the shady work of the Finance person (Urban). We started out with Capital One, he rewrote the Contact 2 days later claiming he saved us money. The loan per the first paperwork was Capital One, when he rewrote it, it was still under Capital One. So imagine my surprise when 5th 3rd Bank contacted us about our loan, mined you our contract says Capital One. He tricked us into a Services contact that he stated to both me and my daughter that she would be getting free oil changes that was a flat out lie and then he stated I must have misunderstood him, nothing is free. She took the car in after she had put about 6000 miles on it. Now we are being told she needs 2 new tires on the front, coolant system flush and carbin air filter. They sent me back to the dealer that is no longer there. I spoke with the used car manager Bob and the Service Manger Joel. Per the services manager, the information my daughter was given was correct. No one seemed to care, I feels like they were trying to take advantage of us. I asked for a copy of the Certified Pre-Owned check list and to my surprise I get a check list dated 9/2/2014 the same day we purchased the car. How do you pre certify a car on the same day you sale it. As a consumer I would think the pre certification is prior to the sale of the car to make sure any work that is needed , can be done prior to putting the car on the sales floor. I am very disappointed with the treatment we have received with this dealership and will not be buying or referring anyone to this location. I came here because of our prior relationship with Gartner Hyundai, and this has been a very bad experience. I hate paying people to mistreat me. I hope someone contacts regarding this post. More

Review I had a great experience and felt very comfortable with the offer I was given for trading my car. Brandon and Sean were very helpful. I had a great experience and felt very comfortable with the offer I was given for trading my car. Brandon and Sean were very helpful. More

Buy your car here. You won't be sorry. This place made my day. Fantastic service, good people, great deal. After visiting several dealerships that were unhelpful and unenthusiastic, it wa This place made my day. Fantastic service, good people, great deal. After visiting several dealerships that were unhelpful and unenthusiastic, it was so nice to walk into a showroom with people smiling, ready, and waiting to do business. Fun and friendly atmosphere. These people (we personally worked with Mike, George, and Derek) actually listened to what we wanted and made it happen. They went out of their way to answer questions and provide information. Highly recommended. We left feeling happy and confident with our purchase. More