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Napleton's Valley Hyundai
Aurora, IL
2,586 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,586 reviews
October 04, 2014
Great Service I am from TX and I went here with out an appointment. This place is under remodeling. When I walked into service floor I saw around 5 of the service I am from TX and I went here with out an appointment. This place is under remodeling. When I walked into service floor I saw around 5 of the service reps. Two were with no customers. There was no welcome or even a hi from anyone for like 5 minutes. I was disappointed. Ine of them was looking at google maps. Jim C was with the customer, and he came and asked me if I have an appointment. I told him no, but he said no problem at all. He was very professional and explained the issues in the car. Prioritized the issues for me as well. He was able to get it done prior to the committed time. I am very happy to come back here. Jim will be my service rep in IL. Thank you so much Jim. Other reps - if you are not busy or even with the the customer please just si me and say hi. Thanks More
by muthusudha
October 04, 2014
Great service worked with Jim and he quickly took care of me and got me a loaner as we believed it would take through Monday until the work was done. I got my car worked with Jim and he quickly took care of me and got me a loaner as we believed it would take through Monday until the work was done. I got my car back the same day. Did all the work extremely quickly and efficiently and was very friendly during the process! More
by gordy83
September 29, 2014
Awesome experience George was pleasant and knowledgeable. He didn't try to over sell me! He was focused on providing me the right car for my needs. George was pleasant and knowledgeable. He didn't try to over sell me! He was focused on providing me the right car for my needs. More
by spencer.spears1
Employees Worked With
George Charalampous
September 26, 2014
Happy Experience I was very happy with my experience, everything was done on time. Jim Caulton was very nice and knowledgeable with my questions. Thank you so much. I was very happy with my experience, everything was done on time. Jim Caulton was very nice and knowledgeable with my questions. Thank you so much. More
by Mike Duffy
September 16, 2014
good dealer I went in looking for a used newer car since my old car's dying. I went in to test drive the elantra, really liked it.took me three trip but I end u I went in looking for a used newer car since my old car's dying. I went in to test drive the elantra, really liked it.took me three trip but I end up getting the elantra. I loved it. More
by cqzheng2008
September 15, 2014
First Time Buying A Brand New Car Brandon Miller was super helpful when it came to buying my brand new car, he made sure i was beyond happy with my new purchase. He was well educated, Brandon Miller was super helpful when it came to buying my brand new car, he made sure i was beyond happy with my new purchase. He was well educated, thorough, aware and would follow through. I was so relieved how stress-free it was and it was such a pleasure working with him. More
by jaimielee
September 11, 2014
Dealer Experience and Sales We were very impressed with Napleton's Dealer experience, Salesman Steve Cree, and Finance Manager Derek Urban. Steve went above and beyond courtesy We were very impressed with Napleton's Dealer experience, Salesman Steve Cree, and Finance Manager Derek Urban. Steve went above and beyond courtesy and thoroughness and so did Derek. Customer satisfaction was there primary focus and concern and time was not an issue. I hope we can do business again when I return for an Azera Limited Lease. Thank you. More
by pgugli1
Employees Worked With
Steve Cree
September 09, 2014
Title By far the most pleasant car buying experience ever. Boris and Marilyn are the best,making a usually unpleasant experience quick,easy,efficient and pa By far the most pleasant car buying experience ever. Boris and Marilyn are the best,making a usually unpleasant experience quick,easy,efficient and painless. More
by ggallien
Employees Worked With
Boris Cvijetic
September 05, 2014
Great Service As Usual with Jim I have at least two Hyundai dealers that are closer for service but always go to Napleton (formerly Gartner). Other dealers have been difficult to d I have at least two Hyundai dealers that are closer for service but always go to Napleton (formerly Gartner). Other dealers have been difficult to deal with on both sales and service. We have bought three vehicles through the years and recommend two others who have purchased. Keep it up. More
by jmn11
September 03, 2014
Very professional and friendly dealership Everyone is very friendly and polite at Napleton's Hyundai. They do not place pressure on you to make a purchase, I strongly dislike buying new cars b Everyone is very friendly and polite at Napleton's Hyundai. They do not place pressure on you to make a purchase, I strongly dislike buying new cars because of former experiences, but I would gladly return to this dealership! Excellent all the way around! More
by kimbostarr88
Employees Worked With
Steve Cree
