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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
October 07, 2015
Great service! Made the buying experience as painless as possible. They had a very friendly staff, answered all my questions with out a problem. I love my service! Made the buying experience as painless as possible. They had a very friendly staff, answered all my questions with out a problem. I love my new car. More
by Adrianaj
Employees Worked With
George Charalampous
October 06, 2015
Best buying experience That was the best buying experience I ever received from car dealership. Thank you Jordan and all of Napleton's stuff that was involved in my buying p That was the best buying experience I ever received from car dealership. Thank you Jordan and all of Napleton's stuff that was involved in my buying process . More
by JSNYDER5555
Verified CustomerOctober 05, 2015
Idiots First they locked my keys in my truck causing over $1,000 damage trying to get them out then they send the title to the State of Illinois instead of First they locked my keys in my truck causing over $1,000 damage trying to get them out then they send the title to the State of Illinois instead of me,when I paid in full for the car. here it is over 6 months later and I still have no title. The salesperson, Jim, was the only bright spot in this transaction. I give him 5 stars, but everyone else... Well 1 star is being polite. More
by Ladd123
Employees Worked With
Jim Christopherson
October 02, 2015
Accommodating, Professional, Great Staff and Management We went with my son to purchase his first NEW car and have to say that Jimmy the General Manager steered him in the right direction with the purchase We went with my son to purchase his first NEW car and have to say that Jimmy the General Manager steered him in the right direction with the purchase of the 2016 Elantra. After finding out what were important options, my son is delighted to have been able to purchase the car that has "everything he wanted" and could afford. Jordan Kabranov was great at explaining the different features in two cars and instructing our tech-savvy son on all the new features. Odis Horne made closing the deal a great experience with his quick paperwork for signing and knowledge with the best financing. This dealership lives up to impressive caliber of Napleton's Auto Group. Highly recommended - 5 stars plus. More
by CrusadersChgo
October 01, 2015
Love my Elantra The entire staff from George my Sales Person to the GM James Douvas worked with me to find the perfect Elantra. I will tell all my friends about Naple The entire staff from George my Sales Person to the GM James Douvas worked with me to find the perfect Elantra. I will tell all my friends about Napletons Hyundai. More
by DPOLAN51
Employees Worked With
James Douvas, George Charalampous
September 30, 2015
Exceptional and very professional Steve was an outstanding person to work with to purchase a new vechile from.It was a very positive experience.He was very professional and extremely h Steve was an outstanding person to work with to purchase a new vechile from.It was a very positive experience.He was very professional and extremely helpful.Also went over the new car and explained everything to us and how to use everything.Set up our cellphones.Made sure that the car was perfect and clean.We feel that he went above and beyond for us.Will definetely purchase another car from Steve.Also Odis was extremely helpful and a pleasure to deal with.He explained everything to us and helped us make excellent choices.Will definetely deal with Odis again.If and when we purchase another vechile we will absolutely request Steve and Odis to work with.Really enjoyed the experience. More
by JCHRIST0
Employees Worked With
Type employee names separated by comma., Steve Cree, Odis Horne
September 30, 2015
Got a brand new car! I was referred to Gary by my wife's friend. He showed me a Hyundai Elantra and we loved it. We'll be back in 6 months to purchase a second car from he I was referred to Gary by my wife's friend. He showed me a Hyundai Elantra and we loved it. We'll be back in 6 months to purchase a second car from here. Thanks to everyone for their help. More
by LAMONTMCCUNE60
Employees Worked With
Mick Sullivan, Sue Shamsuddin
September 30, 2015
Excellent, Efficient and low pressure I enjoyed my experience especially working with James Crippen. I never felt pressured or manipulated. I actually enjoyed the experience for the first I enjoyed my experience especially working with James Crippen. I never felt pressured or manipulated. I actually enjoyed the experience for the first time ever. Bruce More
by BAHLOVE
Employees Worked With
James Crippen
September 30, 2015
excellent service Brian Anderson was very friendly, and knowledgeable about the car. I would recommend him. he made my experience at a car dealer much better than I exp Brian Anderson was very friendly, and knowledgeable about the car. I would recommend him. he made my experience at a car dealer much better than I expected. More
by SHICKSMARTHA77
Employees Worked With
September 30, 2015
Great sales experience with George Charalampous We had a great experience buying our car from George. We arrived around 8 pm due to our work schedule. He said he'd get the car for a test drive. Afte We had a great experience buying our car from George. We arrived around 8 pm due to our work schedule. He said he'd get the car for a test drive. After some extra minutes waiting, we were pleasantly surprised that he had the car quickly washed and dried because it was a bit dirty. Nice touch. He went through everything as we purchased the car and didn't get out of there until 10pm. He was still there and greeted us as we left. The only thing I did not really care for was a little bit of a hard sell/scare tactics by their finance dept on all the extended warranty policies. Other than that, very happy with the car and great service so far. More
by NewHyundaiGuy
Employees Worked With
George Charalampous
