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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
October 30, 2015
Third time back!! I return to this dealership because I've never felt pressured to make my purchases here. Brian made my decision easy, and the whole process went smoot I return to this dealership because I've never felt pressured to make my purchases here. Brian made my decision easy, and the whole process went smoothly. More
by Stef
Employees Worked With
October 29, 2015
Professional and intelligent Tony is one of your best allies in the automotive service maze . A straight shooter of great information and solutions. Shane Soto is A good professio Tony is one of your best allies in the automotive service maze . A straight shooter of great information and solutions. Shane Soto is A good professional to have on your sales floor, providing some of the best follow-through and consistently showed courteous low keyed sales approach. I appreciated having Shane handling my purchase, sticking with me for over a month of searches and questions. Great experience with him. More
by Bish2
Employees Worked With
Tony Derka, Shane Soto, Odis Horne
October 28, 2015
great first car buying experience! Overall buying a car here was easy and the dealer made sure to attempt to get you exactly what you need. This being my first car buying experience, I Overall buying a car here was easy and the dealer made sure to attempt to get you exactly what you need. This being my first car buying experience, I felt relieved that everything went smoothly and that the Sales Rep Shane that assisted me made sure that I had everything I needed in the price range I desired. I would definitely recommend others to come to this Hyundai dealership for any future car buying needs! More
by JOHN.KEARNS2014
Verified CustomerEmployees Worked With
Shane Soto
October 27, 2015
New Car No Hassel Great dealership. Great people. Gary Tyree helped me. Didnt play with my time and was straight foward. Got me out of my old car into new veloster. Ext Great dealership. Great people. Gary Tyree helped me. Didnt play with my time and was straight foward. Got me out of my old car into new veloster. Extremely happy. More
by tyree321
October 27, 2015
Elantra This is my second car that I purchased from Boris and Napleton's Valley Hyundai. There was never any pressure to buy. I will be back again. This is my second car that I purchased from Boris and Napleton's Valley Hyundai. There was never any pressure to buy. I will be back again. More
by HOLSTINEKIMBERLY
Employees Worked With
Boris Cvijetic
October 24, 2015
Very pleasant sales rep James went out of his way to try to help us with a bad experience we had with another person at the dealership. He tried his best to find us the Genes James went out of his way to try to help us with a bad experience we had with another person at the dealership. He tried his best to find us the Genesis we wanted. He couldn't but it wasn't from lack of effort. We would definitely come back to James the next time. He always followed up with us. More
by Ellispa
Employees Worked With
James Crippen
October 22, 2015
New Hyundai Sonata '15 Straight, forward, honest and quick transaction of buying the 2015 Hyundai Sonata Sport. No problems with the price negotiation, financing, test drive Straight, forward, honest and quick transaction of buying the 2015 Hyundai Sonata Sport. No problems with the price negotiation, financing, test drive and final paper work. More
by LUKASPIK2014
Employees Worked With
Shane Soto
October 18, 2015
Best buying experience Keep up the good job guys and thank you Jordan. You were extremely nice and caring. I love my new car and enjoying it very much every day. Keep up the good job guys and thank you Jordan. You were extremely nice and caring. I love my new car and enjoying it very much every day. More
by JOSY.PAPPA
October 16, 2015
Very fair... very much at ease throughout In early August 2015, I made a used car purchase at Napleton's Valley Hyundai (2013 Buick Verano). The agent who helped me was relaxed and confident t In early August 2015, I made a used car purchase at Napleton's Valley Hyundai (2013 Buick Verano). The agent who helped me was relaxed and confident that together we would arrive at a fair price. Everything about this car-buying experience was satisfying from the salesman to the finance guy. They didn't offer much for my trade, but I sold that car in a week for $500 over blue book, so that worked out too. Since my purchase, I have received two follow-up emails (after 1 week and maybe 6 weeks) from Jim C., who sold me the car. Very nice. I read some of the reviews before venturing to Napleton's. My experience there was consistent with what I read about them. I highly recommend this dealership! More
by Stevie MG
Employees Worked With
Jim Christopherson, Nicholas Wagner
October 07, 2015
Swee5 Bought my first car went pretty well, great customer service and really approachable staff all of which were really helpful in my decision to buy the Bought my first car went pretty well, great customer service and really approachable staff all of which were really helpful in my decision to buy the car More
by CHRIS_FRENCH2395
Employees Worked With
George Charalampous
