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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
January 19, 2016
2016 Tucson Purchase Great car. We believe the best compact SUV available. Panoramic sun roof, great interior, warranties, and fuel economy. Drives great. Very fair tr Great car. We believe the best compact SUV available. Panoramic sun roof, great interior, warranties, and fuel economy. Drives great. Very fair trade value on old car. More
by Golf Guy SUV
Employees Worked With
Nick Marsili, Rich Marsili
January 19, 2016
Fantastc I had a wonderful time a napletons, the staff was amazing. My salesman was phenominal he went above and beyond for me. I will by every car. I had a wonderful time a napletons, the staff was amazing. My salesman was phenominal he went above and beyond for me. I will by every car. More
by TKUPSCO65
Verified CustomerEmployees Worked With
George Charalampous
January 17, 2016
Maria did an excellent job. Saleperson was very good, price was what I wanted. We have purchased several cars from Napelton and will most likely continue to purchase from them. Saleperson was very good, price was what I wanted. We have purchased several cars from Napelton and will most likely continue to purchase from them. More
by U42011
January 16, 2016
Wonderful Experience! Friendly and excellent service from the start to the end.. They were able to answer all our questions. They worked with us so we could get everythin Friendly and excellent service from the start to the end.. They were able to answer all our questions. They worked with us so we could get everything we wanted in our new Tuscan. Our salesman Jim was fantastic. Otis was also very knowledgeable which made it for a wonderful experience. More
by Nancy
Employees Worked With
James Crippen, Odis Horne
January 15, 2016
Great experience! My wife and I had a great experience. The customer service provided by our salesman was outstanding! We would recommend this dealership to anyone look My wife and I had a great experience. The customer service provided by our salesman was outstanding! We would recommend this dealership to anyone looking to buy a car. More
by Miscellaneous
January 11, 2016
Good-but lengthy-shopping experience I planned ahead and researched Hyundai before I went shopping. I went prepared to buy either new or used. Brian did a great job. He told me I could ge I planned ahead and researched Hyundai before I went shopping. I went prepared to buy either new or used. Brian did a great job. He told me I could get the best deal on a new 2015 Sonata and we went for a test drive. I liked the car, but Brian was more enthused with the price than I was. One of the best things about my experience is that Brian went along with me. He didn't insist that I buy a car at a price that did not impress me. He looked for other options, including other cars. And he found one! I test drove a 3 year old Azera and fell in love with it. It has lots of fancy gizmos that make if fun and comfortable. I paid for the Azera the same number of dollars I would have paid for the new Sonata, but the Azera has the bells and whistles I have dreamed of having. I sure appreciate Brain searching until he found the right car. Another reason I appreciate Brian is that he agreed to talk to me in terms of the price of the car, not the monthly payment. I used to be a CPA and buying based on the amount of the payment doesn't make sense to me. What I want to know and negotiate is the PRICE of the vehicle. The payment is important, but not the way to buy a car. I did not give 5ive stars because I had to wait so very long to talk with the financing department. Two buyers were in line ahead of me. I was at the dealership from about 10:30 am until after 4 pm. Too long! I'm glad to have spent the time to get the right car, not happy about waiting for finance dept. The finance person was efficient and pleasant to work with. More
by Rev Ginger
Employees Worked With
January 11, 2016
Best car buying experience That was my very best car buying ever. I purchased a car that I love.I want to thank Jordan for everything he did for me. That was my very best car buying ever. I purchased a car that I love.I want to thank Jordan for everything he did for me. More
by SPLEHA
Employees Worked With
January 03, 2016
Great Service! This is the 2nd car I bought from Napelton Hyundai. Kyle & George were very helpful. They put me at ease & made me feel comfortable with my purchase. This is the 2nd car I bought from Napelton Hyundai. Kyle & George were very helpful. They put me at ease & made me feel comfortable with my purchase. More
by TeriG
Employees Worked With
Kyle , George Charalampous, Nicholas Wagner
December 30, 2015
Great customer service I had such a wonderful experience today. I went home completely satisfied. Otis, George and the manager jimmy made my day!! I got exactly what I wa I had such a wonderful experience today. I went home completely satisfied. Otis, George and the manager jimmy made my day!! I got exactly what I was looking for and needed with absolutely no pressure or haggling. I am so excited about my new car! I will send everyone I know back to Napelton. Thank you for all your time and patience More
by Rhon659
Employees Worked With
Your General Manager Jim dravis , George Charalampous, Odis Horne
December 26, 2015
Great sales Person Went there looking for a vehicle found one with Boris now we are good friends will always deal with him and the dealership also met the the general m Went there looking for a vehicle found one with Boris now we are good friends will always deal with him and the dealership also met the the general manager Jim great person also . Thanks guys More
by tp7406
Employees Worked With
Nick, Boris Cvijetic
