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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
April 15, 2016
First Car My family has been coming to Napleton's for years and have bought many cars from the dealership before, so I knew I'd be in the right place for purcha My family has been coming to Napleton's for years and have bought many cars from the dealership before, so I knew I'd be in the right place for purchasing my first car. And Brian was excellent! He truly made my first car buying experience an easy and painless one. He worked hard and went out of his way to get me the exact car I wanted within my budget. And Odis in financing made sure that I understood my fiance paperwork fully. As well as making sure I had the most for my monthly payments. Seeing as I'm about to graduate college and money is tight I couldn't have asked for a better experience. I am truly grateful to the staff for everything, I LOVE MY NEW CAR! More
by JessFar93
April 12, 2016
2016 Hyundai Accent I arrived to Napleton Valley with out knowing if I would get approved for a car due to not having any credit. Thanks to Odis & Mike Gaddy I walked out I arrived to Napleton Valley with out knowing if I would get approved for a car due to not having any credit. Thanks to Odis & Mike Gaddy I walked out with a 2016 Hyundai Accent! I'm beyond happy with my purchase. More
by betzyf85
Verified CustomerEmployees Worked With
Michael Gaddy, Odis Horne
April 12, 2016
Great Staff Everyone we worked with to help in the purchase of our vehicle was wonderful and very easy to work with, we would definitely purchase a vehicle again Everyone we worked with to help in the purchase of our vehicle was wonderful and very easy to work with, we would definitely purchase a vehicle again from this dealership in the future. More
by shobe7911
Employees Worked With
Nick Marsili, Rich Marsili, Odis Horne
April 12, 2016
I love my Hyundai! As stated earlier, this is our 4th purchase from Napleton Valley Hyundai. It's a friendly pleasant place to do business. The people are super frien As stated earlier, this is our 4th purchase from Napleton Valley Hyundai. It's a friendly pleasant place to do business. The people are super friendly and knowledgeable. I would highly recommend this dealership. More
by Schneider#1
Employees Worked With
Juan Cortez and Ray Reynolds, Dennis Crockett
April 12, 2016
Dawn's Review Everyone is always friendly and professional. You are always taken care of right away. All the staff is excellent!! I don't care for being told how Everyone is always friendly and professional. You are always taken care of right away. All the staff is excellent!! I don't care for being told how many words I should use. I made the above statement and that's it! More
by Dawnski48
Employees Worked With
Other Employees :
Ken-Finance, don't remember his last name, was new.
April 12, 2016
Mike is the best Mike Gaddy was extremely helpful. High energy and very positive attitude, finding the right answers to satisfy our questions, untiring even after hour Mike Gaddy was extremely helpful. High energy and very positive attitude, finding the right answers to satisfy our questions, untiring even after hours of discussing our ever changing requirements. Ken got us the Loan we needed at a competitive rate. Both employees were outstanding in their performance. More
by lhfitpro
Employees Worked With
Ken (Finance/Loans)
April 09, 2016
Best customer service My wife and I went to Napletons to buy a new car, and it was the best decision we made! The staff at dealership treated us very well! Our salesmen Jor My wife and I went to Napletons to buy a new car, and it was the best decision we made! The staff at dealership treated us very well! Our salesmen Jordan Kabranov, was excelent! We didn't feel pressured at any point! More
by pattersonk137
Employees Worked With
April 07, 2016
Excellent customer service From the moment I walked into the dealership I felt very welcomed and everyone was very friendly , I received nothing less than great service from eve From the moment I walked into the dealership I felt very welcomed and everyone was very friendly , I received nothing less than great service from everyone that I came into contact with I will definitely be returning to this dealership when it comes to making future purchases because they did everything they could for me to walk out of there happy and with the car I wanted !! I am very pleased and satisfied with my purchase and with the service I received at this dealership !! More
by sulemam09
Employees Worked With
George Charalampous, Odis Horne, Jonathan OCampo
April 07, 2016
Car buying was a breeze I really enjoyed my experience at Napleton's Valley Hyundai. It was clean, the staff was friendly, they washed my car and everything. It was a smooth I really enjoyed my experience at Napleton's Valley Hyundai. It was clean, the staff was friendly, they washed my car and everything. It was a smooth process overall, definitely not the nightmare I anticipated it being considering this was my first time buying a car. I highly recommend this dealer to anyone looking to purchase a new Hyundai because they are extremely easy to work with and committed to getting you everything you want at the price you want. More
by rhammond1217
Employees Worked With
Goran
April 07, 2016
fantastic experience i was really not looking forward to buying a new car unexpectedly. i couldn't have had a more seamless experience. price was ridiculous on the 2015 i was really not looking forward to buying a new car unexpectedly. i couldn't have had a more seamless experience. price was ridiculous on the 2015 genesis, and customer service was top notch through the entire process.. very very pleased. thanks for making it a pleasure. More
by crzee8s
Employees Worked With
Steve Cree, Jim Christopherson, Dennis Crockett
