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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
April 23, 2016
Love this dealership They made me feel like family. Steve Cree is the best. The absolute best in all of Illinois. I will definitely recommend them. Keep up the good work g They made me feel like family. Steve Cree is the best. The absolute best in all of Illinois. I will definitely recommend them. Keep up the good work guys. More
by millercoverly70
Verified CustomerEmployees Worked With
Steve Cree, Dennis Crockett
April 22, 2016
Great experience! I went in expecting a frustrating day, but the staff made the purchasing process very comfortable and easy. I heartily recommend this dealership. I w I went in expecting a frustrating day, but the staff made the purchasing process very comfortable and easy. I heartily recommend this dealership. I will definitely consider them for my next car as well. More
by ben.visscher
April 21, 2016
Professional I worked with Shane who was professional throughout the entire car buying process. I would highly recommend Napleton Valley Hyundai for their prices a I worked with Shane who was professional throughout the entire car buying process. I would highly recommend Napleton Valley Hyundai for their prices and caring service. More
by rejeanawill44
Employees Worked With
Shane Soto
April 19, 2016
Very Happy Boris and Giuliano were great. Very friendly and professional. Giuliano is new but he knows a lot. I will recommend them to my family and friends. Boris and Giuliano were great. Very friendly and professional. Giuliano is new but he knows a lot. I will recommend them to my family and friends. More
by cbernistin
April 18, 2016
Great Experience I came in looking for a deal to meet my budget, Shane the salesman treated me like we were life long friends. We were laughing and having a good time I came in looking for a deal to meet my budget, Shane the salesman treated me like we were life long friends. We were laughing and having a good time then when it came down to business he handed me a deal I couldn't turn down for my new Hyundai. I will recommend to all my family and friends! More
by Ariarose2015
Employees Worked With
Shane Soto
April 18, 2016
Kudos to you all My experience at Hyundai of Napleton was as usual top notch. My Rep Shane always makes my visit pleasurable. He takes the time to explain my car maint My experience at Hyundai of Napleton was as usual top notch. My Rep Shane always makes my visit pleasurable. He takes the time to explain my car maintenance and what should be coming up next. His knowledge of my car needs are well appreciated. I trust him he goes above and beyond to make sure all my concerns are addressed. KUDOS Shane keep up the good work! More
by DakotaJade
Employees Worked With
Shane Soto
April 16, 2016
Happy Sonata owner Everyone at Napleton was friendly and professional. Family owns 3 Hyundais and another is pending the passage of time. Will be going back to Napleton Everyone at Napleton was friendly and professional. Family owns 3 Hyundais and another is pending the passage of time. Will be going back to Napleton when the buyer is ready. More
by bettykoulos
Employees Worked With
Michael Gabby, Odis Horne
April 15, 2016
Satisifed customer A very excellent staff and facilities. It's a pleasure doing business with them. Everyone is friendly and helpful. Very knowledgeable staff and emp A very excellent staff and facilities. It's a pleasure doing business with them. Everyone is friendly and helpful. Very knowledgeable staff and employees. A very excellent staff and facilities More
by renriquez
Employees Worked With
George Charalampous, Dennis Crockett
April 15, 2016
Amazing He did an amazing job! This is the 4th car we bought from you because we love this dealership so much!! The staff is always friendly. He did an amazing job! This is the 4th car we bought from you because we love this dealership so much!! The staff is always friendly. More
by alejandramp
Employees Worked With
April 15, 2016
Precise & Efficient Experience Had the opportunity to work with Shane during the buying process. He was quick to identify my needs as well as the needs of my family in terms of a n Had the opportunity to work with Shane during the buying process. He was quick to identify my needs as well as the needs of my family in terms of a new vehicle. In addition, he showed excellence in service and sales attitude that made the whole process easier and more efficient. More
by rasilva15
Employees Worked With
Shane Soto
