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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
May 12, 2016
My 2016 Sonata I love my new car...Mike Gaddy is the best salesperson and my new best friend is Odis Horne! This is the second car that I've purchased from your dea I love my new car...Mike Gaddy is the best salesperson and my new best friend is Odis Horne! This is the second car that I've purchased from your dealership and Mike was my salesperson for that purchase. If and when I am in the market to purchase another card, I will certainly seek out Mike and Odis. Napelton is lucky to have such high quality personnel on their staff. Thank you, thank you, thank you!!! More
by sharon.pearson
Verified CustomerEmployees Worked With
Mike Gaddy and Chuck, Odis Horne
May 12, 2016
Optimal review I was highly impressed with the professionalism and the extensive patience had with me during my purchase and was able to answer all of my questions. I was highly impressed with the professionalism and the extensive patience had with me during my purchase and was able to answer all of my questions. More
by rymarzs
Employees Worked With
Nick Marsili, Rich Marsili
May 12, 2016
My experience Salesman was pleasant. Not at all high pressure. He demonstrated all features on the car before I left the dealership. I would recommend both the deal Salesman was pleasant. Not at all high pressure. He demonstrated all features on the car before I left the dealership. I would recommend both the deal ship and the salesman. More
by snickersmom
Employees Worked With
Mike Gaddy
May 10, 2016
A great dealership to work with at reasonable prices. Because of my experience with Brian Anderson, I would highly recommend this dealership to anyone looking to purchase a new car at a reasonable price. Because of my experience with Brian Anderson, I would highly recommend this dealership to anyone looking to purchase a new car at a reasonable price. More
by ltaylor5710
May 09, 2016
Real good time buying new car. Friendly dealership. Very good service. I would really recommend my frieds and family to buy new car from this dealership. Nice experience buying Friendly dealership. Very good service. I would really recommend my frieds and family to buy new car from this dealership. Nice experience buying a new car and already enjoying ride with family. More
by gandhialay2
Employees Worked With
James Crippen
May 09, 2016
The Napleton Image Always an excellent, comfortable experience. Recommend Napleton products to everyone. Always leave the facility satisfied. Employees are very knowledg Always an excellent, comfortable experience. Recommend Napleton products to everyone. Always leave the facility satisfied. Employees are very knowledgeable of Napleton products and kind and courteous. More
by cvyuskis
Employees Worked With
Brian Napleton; Steven Cree; Ken (Finance); Service dept; Cashier svs.
May 09, 2016
Great Car Great Dealer Napleton's Valley Hyundai has a wonderful professional staff that made car buying as pleasant as it could be. A special call-out to Charles Hansmeyer Napleton's Valley Hyundai has a wonderful professional staff that made car buying as pleasant as it could be. A special call-out to Charles Hansmeyer for his contribution to the sale. Also to the relationship management team. A good concept well executed. More
by charlesmorin0
Employees Worked With
George Charalampous, Odis Horne
May 07, 2016
Satisfied My wife and I purchased a Sonota 2016 from Napletons! The staff was great!Everyone treated us every well, we did feel pressured at any point. Jordan My wife and I purchased a Sonota 2016 from Napletons! The staff was great!Everyone treated us every well, we did feel pressured at any point. Jordan did everything to make sure that car was exactly what we wanted! More
by offendan
Employees Worked With
May 06, 2016
. Great customer experience. My service starting with me making a simple phone call to check vehicle availability. Given such great service, I took the Great customer experience. My service starting with me making a simple phone call to check vehicle availability. Given such great service, I took the hour drive to find what I was looking for: so worth every moment. From the initial phone call, all the way thru the delivery of my vehicle. I received the highest level of customer service throughout. Thank you very much! Not all businesses train their employees to service the customers in this manner. More
by akeira
Employees Worked With
Nicholas Wagner
May 05, 2016
Excellent experience! Had an excellent experience at Napleton Hyundai. Everyone from my initial sales rep, Juan Cortez, to his manager, the service dept, and the finance m Had an excellent experience at Napleton Hyundai. Everyone from my initial sales rep, Juan Cortez, to his manager, the service dept, and the finance manager. Everybody I encountered was professional and ready and willing to help. Juan helped fit me into the exact car I was looking for, and I am more than happy with it! Would definitely recommend them to anybody! Thanks!! More
by steverickson40
Employees Worked With
Juan Cortez, Rich Marsili, Odis Horne
