Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,603 reviews
May 30, 2016
Amazing experience My next door neighber purchased a car from Boris. He tolde to ask for Boris. I purchased my new car with in 45 min. I will be back again to purchase a My next door neighber purchased a car from Boris. He tolde to ask for Boris. I purchased my new car with in 45 min. I will be back again to purchase another one. More
by Chris98153
Employees Worked With
Boris Cvijetic
May 27, 2016
Scam Artist Nasty Snakes I purchased a new car from Napleton Hyundai a few weeks ago and I love it. The salesman was pleasant and made me feel comfortable. That's where the go I purchased a new car from Napleton Hyundai a few weeks ago and I love it. The salesman was pleasant and made me feel comfortable. That's where the good in this review ends. After leaving the dealership I looked over my paperwork because the TWO SNAKES in finance rushed me out of the office so fast I wasn't able to go over it and read it. The snakes kept saying this is just administrative paperwork and you will be out of here in no time. "You can protect your whole car for just $22" Upon looking over my paperwork I have found $3,250 in additional charges on my loan that I did not ask for! Dealer installed options a warranty and some tire stuff that I don't need. I don't see any dealer added options for over $1,500! This car looks like every other car on the road. Tire stuff? The car has tires! Why am I paying for more tires? And some protection I can't even pronounce that starts with an X. Shame on you Napleton for taking advantage of me. Ill enjoy my invisible dealer added options. Enjoy my money you motherless SNAKES! More
by EB442016
Employees Worked With
Snake1 Snake2
May 26, 2016
Greatest sales person ever Mike Gaddy was great to me and my family and I will spread the word of this dealership and of course our new friend, Mike Gaddy Mike Gaddy was great to me and my family and I will spread the word of this dealership and of course our new friend, Mike Gaddy More
by jgrays2016
Verified CustomerEmployees Worked With
Michael Gaddy, Rich Marsili, Dennis Crockett
May 25, 2016
Excellent Experience Second time leasing from this dealership. Sales person very knowledgeable and helpful. Closing very thorough and professional. Will likely be back Second time leasing from this dealership. Sales person very knowledgeable and helpful. Closing very thorough and professional. Will likely be back a third time after the end of this lease. More
by steve_cull
Employees Worked With
May 21, 2016
New car Boris helped me find my first new car. I was looking for used but he told me about a great deal on new. I will recommend him and this dealership to my Boris helped me find my first new car. I was looking for used but he told me about a great deal on new. I will recommend him and this dealership to my family. More
by josgur32
May 21, 2016
Great service at Napleton Service was great. Jeff helped my family and I find the right car that fit within our budget and price range. Will definitely lease another car from h Service was great. Jeff helped my family and I find the right car that fit within our budget and price range. Will definitely lease another car from here once my current lease expires. More
by neilltabotabo
Employees Worked With
Jeffrey Gossage
May 19, 2016
Couldn't be better I purchased 2017 Elantra for my son and had the best car buying experience ever. Jordan was outstanding and knew what he was talking about thru the w I purchased 2017 Elantra for my son and had the best car buying experience ever. Jordan was outstanding and knew what he was talking about thru the whole time-he knows his product! Thank you for you service and the great pick that you did for my son! More
by Elantra2017
Employees Worked With
May 14, 2016
Outstanding service Napleton Valley hyundia Mike Gaddy is the best salesperson and my new best friend is Odis Horne! This is the third car that I've purchased from your dealership and Mike was m Mike Gaddy is the best salesperson and my new best friend is Odis Horne! This is the third car that I've purchased from your dealership and Mike was my salesperson for that purchase. If and when I am in the market to purchase another card, I will certainly seek out Mike and Odis. Napelton is lucky to have such high quality personnel on their staff. thank you! More
by Luish
Employees Worked With
Michael Gaddy, Odis Horne
May 13, 2016
Our experience Saw the used car we wanted to look at in the paper, went in to Napleton's Valley Hyundai and this very pleasant lady Martha Flores asked how may I hel Saw the used car we wanted to look at in the paper, went in to Napleton's Valley Hyundai and this very pleasant lady Martha Flores asked how may I help you, told Martha what we we're looking for and she had us in the car in a couple of days, no pressure or problems. Z More
by Graycar
Employees Worked With
Martha Flores
May 12, 2016
Buying Experience Brian Anderson our salesman was extremely patient and helpful in finding us a vehicle we liked and could afford. I would recommend this dealership to Brian Anderson our salesman was extremely patient and helpful in finding us a vehicle we liked and could afford. I would recommend this dealership to my friends. More
by mknapp0
