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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
June 21, 2016
New car The dealership was great to work with in purchasing my new vehicle Steve Cree was very courteous and took care of us. The dealership was clean and w The dealership was great to work with in purchasing my new vehicle Steve Cree was very courteous and took care of us. The dealership was clean and we were shown all around bit. More
by ssapolsky
Verified CustomerEmployees Worked With
Steve Cree
June 21, 2016
Best experience ever! The salesman and the entire staff were knowledgeable. super nice, and very professional. Everyone went out of his way to make sure that my car buying The salesman and the entire staff were knowledgeable. super nice, and very professional. Everyone went out of his way to make sure that my car buying experience was a pleasant one. I would absolutely buy another car here! More
by Janet C.
Employees Worked With
June 17, 2016
Great sales and Service!!! Enjoyed the purchase process of our new 2016 Hyundai Tucson!! Brian Anderson was thorough without being pushy, and Rich Marsili helped close the deal Enjoyed the purchase process of our new 2016 Hyundai Tucson!! Brian Anderson was thorough without being pushy, and Rich Marsili helped close the deal with all the right finance numbers! We would highly recommend the dealership!! More
by connieruberte
June 17, 2016
Great sales staff This is our second Hyundai purchase from Napleton (formerly Gartner) and we will be back. Next time, we won't even bother with another dealership. This is our second Hyundai purchase from Napleton (formerly Gartner) and we will be back. Next time, we won't even bother with another dealership. More
by kevinwapgar
Employees Worked With
Giuliano ??, Emily Kempiak, Jeffrey Gossage
June 17, 2016
Ask for Jordan! I couldn't be more pleased with my experience buying a new car from Napleton's. Jordan was a pleasure to work with and made me feel comfortable throu I couldn't be more pleased with my experience buying a new car from Napleton's. Jordan was a pleasure to work with and made me feel comfortable throuought the entire process. I got a fantastic deal on my trade in and on my new 2017 Santa Fe Sport. Not only was Jordan great during the sale but he followed up afterwards which was very impressive. I would highly recommend this dealership and Jordan if you are int he market for a Hyundai. More
by MGK
Employees Worked With
June 15, 2016
Brian Anderson is Amazing! The entire staff was friendly and very helpful. Brian Anderson made my wife and I very comfortable during the purchasing of our new 2017 Hyundai Santa The entire staff was friendly and very helpful. Brian Anderson made my wife and I very comfortable during the purchasing of our new 2017 Hyundai Santa Fe. He was very knowledgeable regarding the features of the vehicle and helped us through the leasing of the vehicle. More
by rojomoore
Employees Worked With
June 11, 2016
2016 Sonata Limited Great purchasing experience with Brian Anderson. Very quick and easy financing. Good overall experience and was much quicker from our last experience Great purchasing experience with Brian Anderson. Very quick and easy financing. Good overall experience and was much quicker from our last experience purchasing a new car. More
by markhoelbl
June 10, 2016
Great Job Charlie and Nick both treated us amazing. They even let us bring our puppy! Nick did a great job answering all our questions / concerns and giving us Charlie and Nick both treated us amazing. They even let us bring our puppy! Nick did a great job answering all our questions / concerns and giving us options in anticipation of what we were looking at. I will definitely be back when my lease is up to renew! More
by blockmj
Employees Worked With
Charlie Hansmeyer; Nick Marsili
June 10, 2016
Excellent This is the best car buying experiance I had in my life. I recommend the delaership to my friends and family. I will return to service my car shortly. This is the best car buying experiance I had in my life. I recommend the delaership to my friends and family. I will return to service my car shortly. More
by zahov75
Employees Worked With
June 07, 2016
Napleton is great! Steve was great to work with. He's very knowledgeable about the vehicles and makes you feel more like a friend than a customer. I would definitely do Steve was great to work with. He's very knowledgeable about the vehicles and makes you feel more like a friend than a customer. I would definitely do business here again. More
by johnfontana0
Employees Worked With
Steve Cree
