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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
June 30, 2016
Quick and accurate The employee isn't listed below, but it was a good experience going through the process to own my first car. I love it and plan to for the years to co The employee isn't listed below, but it was a good experience going through the process to own my first car. I love it and plan to for the years to come. More
by rmaystudent
Verified CustomerEmployees Worked With
Michael Gaddy
June 29, 2016
Elantra Car Purchase Overall my experience at the dealership was good. Nick Marsili was the sales rep that helped facilitate the purchase. I think he was pretty understand Overall my experience at the dealership was good. Nick Marsili was the sales rep that helped facilitate the purchase. I think he was pretty understanding throughout the process regarding my objective and pricing. He negotiated well and had the patience to last 4 hours and finally sell a car. I would recommend the dealership and the sales rep to future customers. More
by sstumuluru
Employees Worked With
NICK MARSILI
June 29, 2016
Wonderful Experience It was a joy to work with my Salesman Shane. Everything was professional and fast, I would highly recommend this dealership. Most places are really ag It was a joy to work with my Salesman Shane. Everything was professional and fast, I would highly recommend this dealership. Most places are really aggressive not at this place! I was like walking into a friends house thanks again Shane! More
by chrispalakie6854
Employees Worked With
Shane Soto
June 29, 2016
My purchase of my 2017 Hyundai Elantra I had been considering this purchase for several months- had gone online, done my research, etc. I am not surprised that I purchased the car that day- I had been considering this purchase for several months- had gone online, done my research, etc. I am not surprised that I purchased the car that day- it was the goal I had & working with Brian Anderson made the process worth it- especially since I had my puppy during most of the time I was making this very important decision. Brian acted like it was no big deal that my puppy, Griffin, was with me & even allowed my dog to roam the dealership unleashed! It might have been part of Brian's selling technique & it worked! I am a new pet owner, & Brian's tolerance & patience was truly admirable! But despite the distractions Griffin created, Brian & I were still able to focus on the reason I was there- to buy/lease a car! Thank you, Brian! More
by dawnkaiser15
Employees Worked With
June 29, 2016
Customer for life Its hard to find good service now a days especially in car sales. But my Salesman Shane was pretty amazing, he helped me get into a new car within my Its hard to find good service now a days especially in car sales. But my Salesman Shane was pretty amazing, he helped me get into a new car within my small budget and was able to go above and beyond my needs. More
by EricaPooter
Employees Worked With
Shane Soto
June 29, 2016
Smooth The entire process with Shane was smooth and easy. Thanks to him and the entire staff for a nice day on the lot. When its time to get a new car I will The entire process with Shane was smooth and easy. Thanks to him and the entire staff for a nice day on the lot. When its time to get a new car I will for sure come see Shane and his crew at Napleton's Valley Hyundai. More
by MarkeyMark2016
Employees Worked With
Shane Soto
June 23, 2016
Best service The best car buying experience ever provided by Jordan in sales and all of the the stuff.I will refer all of my friends to go and see those guys. The best car buying experience ever provided by Jordan in sales and all of the the stuff.I will refer all of my friends to go and see those guys. More
by kris_lind
Employees Worked With
June 23, 2016
best dal Jordan found the vehicle I was wishing for and did a great job walking me through the whole process . Thank you Jordan I will be back for my next purc Jordan found the vehicle I was wishing for and did a great job walking me through the whole process . Thank you Jordan I will be back for my next purchase !!!!! More
by d.fare
June 23, 2016
Always a great experience We have bought several Hyundai's form Jordan. He is the utmost professional, and we ask for him each time we are ready to buy a new car. We have bought several Hyundai's form Jordan. He is the utmost professional, and we ask for him each time we are ready to buy a new car. More
by LinWalker
Employees Worked With
June 23, 2016
Great customer service Steven Cree provided great customer service and was helpful with my selected vehicle. He explained everything I needed to know about the vehicle as we Steven Cree provided great customer service and was helpful with my selected vehicle. He explained everything I needed to know about the vehicle as well as its features. More
by cnava2390
Employees Worked With
Steven Cree
