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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
July 16, 2016
First time Hyundai buyer Good experience. Mike Gaddy and Charles were very helpful and friendly. Had to return after delivery because the lug nut key was missing. Not sure who Good experience. Mike Gaddy and Charles were very helpful and friendly. Had to return after delivery because the lug nut key was missing. Not sure who to contact for service that comes with the car. 3750 miles seems quick for service. Can I get complimentary car wash? More
by scottsiegl
Verified CustomerEmployees Worked With
Mike Gaddy, Charles Handsmeyer, Dennis Crockett
July 15, 2016
Car Experience Salesman Guliano was great! Very informative and professional, however it took us almost 2 hrs with finance dept. Lady in finance was new to program a Salesman Guliano was great! Very informative and professional, however it took us almost 2 hrs with finance dept. Lady in finance was new to program and kept messing up our sales papers. Left dealer satisfied with the car and the service we received from Guliano (sales person) but exhausted from the lengthy time we unnecessary had to spend with finance dept. Also unhappy I didn't have my 2 keys as promised by dealer and the fact that I have to return to dealer to get car programmed for 2nd key. Recommend Guliano not the dealer. More
by maria.murua
Employees Worked With
Guliano Scolocio
July 15, 2016
Awesome experience This is the best experience I have had purchasing a vehicle. They are professional, very friendly, and willing to answer any questions you may have. I This is the best experience I have had purchasing a vehicle. They are professional, very friendly, and willing to answer any questions you may have. I would definitely recommend this dealership More
by kelly92083
Employees Worked With
July 13, 2016
Super! This Dealership is on point! Shane my sales guy was smooth through the whole process and I was in and out in a few hours. Couldn't be more pleased. This Dealership is on point! Shane my sales guy was smooth through the whole process and I was in and out in a few hours. Couldn't be more pleased. More
by kitzmillerronald
Employees Worked With
Shane Soto
July 10, 2016
Like Family I loved that they were no pressure with great pricing and customer service. Treated me like family. Will be a Hyundai owner for a long time to come I loved that they were no pressure with great pricing and customer service. Treated me like family. Will be a Hyundai owner for a long time to come and it is because of the great experience here at Napleton. More
by jdandcdhyundai
Employees Worked With
Juan Cortes
July 09, 2016
Great dealership This was my first time purchasing a car, and I had a great experience here. Everyone was friendly, professional, and helpful. I spend most of my time This was my first time purchasing a car, and I had a great experience here. Everyone was friendly, professional, and helpful. I spend most of my time out of state, and the dealership offered to ship me my car out of state free of charge. More
by sarah.k.baisley
Employees Worked With
Steve Cree, Dennis Crockett
July 01, 2016
First time buyer It was a great experience for a first time buyer it was quick, easy, no pressure and very informative I will definitely recommend Napleton's Valley Hy It was a great experience for a first time buyer it was quick, easy, no pressure and very informative I will definitely recommend Napleton's Valley Hyundai. More
by sherrellw92
Employees Worked With
Mike gaddy
July 01, 2016
Great Experience First time buying a new car. Martha was awesome! She was very helpful and understanding of my needs. Great car buying experience! I will recommend First time buying a new car. Martha was awesome! She was very helpful and understanding of my needs. Great car buying experience! I will recommend this dealer to anyone I know looking for a car. More
by r.roos486
Employees Worked With
Martha
July 01, 2016
Napelton Valley Hyundai Review I enjoyed the professionalism and attitude of my sales associate Mike Gaddy. Mr. Gaddy made my wife and I feel like we were right at home. We really e I enjoyed the professionalism and attitude of my sales associate Mike Gaddy. Mr. Gaddy made my wife and I feel like we were right at home. We really enjoyed the way he explained the products and services that were available to us from Hyundai. Also, I would be remiss not to mention the great work of Dennis Crockett the finance manager for working with us. His services and expertise was greatly appreciated. Thank you Napelton Valley Hyundai. More
by rickojones
Employees Worked With
Michael Gaddy, Dennis Crockett
July 01, 2016
Fair dealers were really nice the pricing with a little high but overall they're really good OK what I want like my screen for my truck replaced a new one would be great also make sure all the blue link features work OK what I want like my screen for my truck replaced a new one would be great also make sure all the blue link features work More
by ypj0516
