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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
August 02, 2016
Great dealership The sales person that I worked with was Steve. I do have to say he was very professional and made my car buying experience a great one. Compared to The sales person that I worked with was Steve. I do have to say he was very professional and made my car buying experience a great one. Compared to other car purchasing I have done in the past this experience exceeded my expectations. Steve did a great job making sure to explain everything in detail including but not limited to under the hood, how to work different aspects of the display, audio, SiriusXM, set up my phone for AppleCar play, as well as informed me about the quicksheet for quick troubleshooting. More
by kvandervall
Verified CustomerEmployees Worked With
Steve Cree
August 01, 2016
Great service Me and my wife came to look for a new SUV for our growing family! At the door we met Jordan. Great customer service and pleasent man. He determined o Me and my wife came to look for a new SUV for our growing family! At the door we met Jordan. Great customer service and pleasent man. He determined our need right the way! He was not agresive, More
by jhein1
Employees Worked With
July 26, 2016
great dealership Excellent service by Jordan and Chuck Panos. They were very professional and informative. I will definitely purchase my next car from them and have r Excellent service by Jordan and Chuck Panos. They were very professional and informative. I will definitely purchase my next car from them and have referred people to them. Keep up the good work. More
by karp.family
Employees Worked With
July 24, 2016
title I got great deal of 2015 sonata sports. Thank you Napleton's sales team. There was little issues during negotiation but overall I was satisfied with t I got great deal of 2015 sonata sports. Thank you Napleton's sales team. There was little issues during negotiation but overall I was satisfied with this deal. More
by seungsuk.ha
July 23, 2016
Happy Experience My experience was great! Steve was a pleasure and was very genuine and knowledgable. Overall, it was easy and I would recommend Napleton Valley Hyunda My experience was great! Steve was a pleasure and was very genuine and knowledgable. Overall, it was easy and I would recommend Napleton Valley Hyundai to anyone! More
by Kris2012
Employees Worked With
Steve Cree
July 22, 2016
Nelson Review I've leased multiple times from this dealership and I've always had a pleasant experience. However, Steven Cree was awesome to work with - he's clearl I've leased multiple times from this dealership and I've always had a pleasant experience. However, Steven Cree was awesome to work with - he's clearly very knowledgable, very customer centric, engaging and an excellent salesman. He will be the one person I seek out for all my car concerns and future purchases. This survey made me choose an employee name and Steven's name wasn't on there. I chose jordan kabranov because he was first on the list. He did not help me. More
by erica_nelson
July 22, 2016
Must go to dealership Always a great experience when I buy a car here. Great product,great environment,great customer service. My original salesmen no longer works there bu Always a great experience when I buy a car here. Great product,great environment,great customer service. My original salesmen no longer works there but work with Brian Anderson. He was a balance of professional and sense of humor,he created the positive experience. More
by lisapflibsen
Employees Worked With
July 21, 2016
Jim & Nancy Ferguson We were able to do a one-stop shopping at Napleton's Valley Hyundai as you had the vehicle we were looking for to use in our retirement. We wanted a We were able to do a one-stop shopping at Napleton's Valley Hyundai as you had the vehicle we were looking for to use in our retirement. We wanted a vehicle that we could rely on and we had friends that swore by Hyundai. We are very impressed with the Hyundai Santa Fe Sport we purchased. Now in process of learning many of it's features. More
by jferguson09
July 20, 2016
Car I got the car that I wanted my sales rep Jeff was nice. My only problem that I had was my car was not cleaned when I purchased and when I came to get I got the car that I wanted my sales rep Jeff was nice. My only problem that I had was my car was not cleaned when I purchased and when I came to get my car detailed the following week. After speaking with the manager my car was cleaned to my liking. More
by dudclj1501
Employees Worked With
Jeffrey Gossage
July 17, 2016
Great Experience, Seriously Buy here. First off this is our second Accent we bought one in 2012. We loved it, we put a lot of miles on it and were ready for a new one. Napleton's was great First off this is our second Accent we bought one in 2012. We loved it, we put a lot of miles on it and were ready for a new one. Napleton's was great to us our salesman Juan knew our car old and new well and gave us the difference's but it was an easy sell as we loved our our old Accent But he treated us with nothing but kindness and respect and not a dollar like elsewhere. Chuck and Dennis were wonderful too during the salevas well as when we had questions after the fact. They made us feel welcome and made time for us. We did have one snag with the car the battery was defective and failed the test (we purchased with 10 miles on the car and two weeks later experienced power issues) but service apologized and replaced it immediately. We feel that Napleton's as well as Hyundai has won a long time customer, they were welcoming, not uncomfortably aggressive, fair and helpful. We had a wonderful experience with our old Accent I'm sure the battery was just a fluke. (Our old cars battery lasted almost 5yrs, so well we forgot that it needs to be replaced!) We just want you to know that we are very happy with our new car and Napleton's. We purchased a few vehicles together and this a probably the first time really where we felt like valuable customers and not just a buck. More
by Angela Harrison
Employees Worked With
Chuck Panos, Juan Cortez, Dennis Crockett
