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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
August 11, 2016
Thanks Chad did such a wonderful job show us the car of our dreams!! Thanks so much to the whole staff at Napleton valley Hyundai!!! Can wait to tell every o Chad did such a wonderful job show us the car of our dreams!! Thanks so much to the whole staff at Napleton valley Hyundai!!! Can wait to tell every one about my experience!!! More
by kelcwagner
Verified CustomerEmployees Worked With
Chad Lowden
August 11, 2016
Great Dealership Napleton's Valley Hyundai is a great dealership. The new renovations are great and the staff is very friendly. My wife and I have purchased two vehicl Napleton's Valley Hyundai is a great dealership. The new renovations are great and the staff is very friendly. My wife and I have purchased two vehicles here and are happy with each of them. More
by graham.brenna
Employees Worked With
Ryan Augustine
August 10, 2016
Great Expierience No 'sharks' here, just good honest people to want to help! I had a good idea of the vehicle I was interested in. Jeff helped me understand the option No 'sharks' here, just good honest people to want to help! I had a good idea of the vehicle I was interested in. Jeff helped me understand the options, and finer points of owning a Hyundai. Blue Link is a necessity too! More
by rmier
Employees Worked With
Jeffrey Gossage
August 10, 2016
Pleasant Experience My trip to the dealership was pleasant. The dealer had a great variety of vehicle options, and the staff provided excellent customer service from begi My trip to the dealership was pleasant. The dealer had a great variety of vehicle options, and the staff provided excellent customer service from beginning to end. I was afraid of spending all day in the dealer as I had other plans for that evening, but the process was not unnecessarily drawn out and each staff member spent the appropriate amount of time making sure I understood each part of the purchase and the services that the dealer offers. More
by misstrt33
Employees Worked With
Michael Gaddy
August 09, 2016
Great customer service First off Jordan is the greatest! He is patient caring and wants to be the best help he can be! He took his time to show me the car, he took me around First off Jordan is the greatest! He is patient caring and wants to be the best help he can be! He took his time to show me the car, he took me around the dealership, showed me the service department and everything I needed to know! The finance gentalman was great to! More
by dturner19651
Employees Worked With
August 06, 2016
Great Guy Thank you Brian for caring and showing me that you were interested in what I wanted and not just trying to sell me a car your awesome I really appreci Thank you Brian for caring and showing me that you were interested in what I wanted and not just trying to sell me a car your awesome I really appreciate it such a pleasant guy. More
by misscoe
Employees Worked With
August 04, 2016
Overall good experience! Staff very friendly and I was able to get an upgraded car with everything I wanted within my price range. Would fefinitelbrcommend to friends and fami Staff very friendly and I was able to get an upgraded car with everything I wanted within my price range. Would fefinitelbrcommend to friends and family! More
by lkp402002
Employees Worked With
Guliano and Jesse
August 04, 2016
Great Sales Staff Salesman Nick Marsili Made the decisions easy. Took the time to not just explain options colors rt but actually took me to inventory to show colors op Salesman Nick Marsili Made the decisions easy. Took the time to not just explain options colors rt but actually took me to inventory to show colors options etc. More
by rrp752
Employees Worked With
Nick Marsili
August 04, 2016
rating napleton's is the greatest place too purchase a vehicle and is the only place that i do bussiness because everybody at the dealership is great and i napleton's is the greatest place too purchase a vehicle and is the only place that i do bussiness because everybody at the dealership is great and it will be the place i will purchase a vehicle. More
by tb66
Employees Worked With
nick marsili, Rich Marsili
August 04, 2016
Amazing Customer Service Ryan Augustine was very helpful and was a great listener! He was patient and explained everything to me. I will be coming here for future purchases a Ryan Augustine was very helpful and was a great listener! He was patient and explained everything to me. I will be coming here for future purchases and also highly recommend this dealership!! More
by leddyjuly
Employees Worked With
Ryan Augustine, Dennis Crockett
