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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
October 01, 2016
Boris is best Boris speak serbian, boris great to buy car from, highly recommend. I purchased 2 elantras over last year. I do not like service department that much Boris speak serbian, boris great to buy car from, highly recommend. I purchased 2 elantras over last year. I do not like service department that much More
by sc4328
Employees Worked With
Boris Cvijetic
September 30, 2016
Love my SUV Very relaxing, kept me in my budget and not pushy at all. Brian totally understood what I needed. Test drive helped me really determine what I wanted Very relaxing, kept me in my budget and not pushy at all. Brian totally understood what I needed. Test drive helped me really determine what I wanted to buy. More
by Donnabertolini
Verified CustomerEmployees Worked With
September 30, 2016
Good My experience there was good. We got there at 4pm and left at 11pm because it was so late there was some things we could not go over and they left so My experience there was good. We got there at 4pm and left at 11pm because it was so late there was some things we could not go over and they left some plastic in my car because they were rushing to get my car and my significant others new car out at the same time More
by rozek.e09
Employees Worked With
Michael Gaddy
September 29, 2016
Lana's review I like this dealership because they are always so friendly. I am happy with the serivce I was given and the car I received. Thank you I like this dealership because they are always so friendly. I am happy with the serivce I was given and the car I received. Thank you More
by lanathmpsn
September 29, 2016
Great Work Everything was smooth with my Salesman Shane. It didn't take all day I was never pressured into anything. It was the best car buy experience i have ev Everything was smooth with my Salesman Shane. It didn't take all day I was never pressured into anything. It was the best car buy experience i have ever had. More
by joycebert546
Employees Worked With
Shane Soto
September 29, 2016
I love my new ride! I walked in just looking around, but after working with Shane and finding out I could get a new car on my budget I was so thrilled! I walked out with I walked in just looking around, but after working with Shane and finding out I could get a new car on my budget I was so thrilled! I walked out with the biggest smile on my face. More
by Erose258899
Employees Worked With
Shane Soto
September 27, 2016
Wonderful dealership Great had a great time talking and getting something I wanted not what they wanted me to buy I felt like family not a customer Great had a great time talking and getting something I wanted not what they wanted me to buy I felt like family not a customer More
by Aurora98
September 23, 2016
Returning customer Great besides scratches on car after a wash right after I bought the car. This is the second time I bought a hyundai that ended up with scratches righ Great besides scratches on car after a wash right after I bought the car. This is the second time I bought a hyundai that ended up with scratches right after the car had been taken to get washed. Even sales staff know it's not the carwash itself, it's the people who work behind the scenes. So unprofessional.. definitely won't be a returning customer. More
by ernadalesevic
September 21, 2016
best car buying experience Jordan made my purchase of my new Hyundai very simple.I did not have to worry about anything ,they did everything for me -finance and ect. I recomand Jordan made my purchase of my new Hyundai very simple.I did not have to worry about anything ,they did everything for me -finance and ect. I recomand this dealer and Jordan to everyone that is shoping for a new Hyundai. More
by a.dahn
Employees Worked With
September 20, 2016
Surprised Was very happy with everything about my lease deal.looking forward to being a loyal Napleton's customer. I would definitely recommend Napleton, to my Was very happy with everything about my lease deal.looking forward to being a loyal Napleton's customer. I would definitely recommend Napleton, to my family and friends. More
by pinochlemwidd
Employees Worked With
Shane Soto
