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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
November 24, 2016
Napetlton surpassed our expectations. Our sales person, Brian Anderson, was simply terrific. I've been buying cars, vans and SUV's longer that I car to imagine, and Brian was perhaps the b Our sales person, Brian Anderson, was simply terrific. I've been buying cars, vans and SUV's longer that I car to imagine, and Brian was perhaps the best sales associate to have ever worked with on any purchase. More
by rudyradase
Verified CustomerEmployees Worked With
Brian Anderson
November 13, 2016
Satisfied This was the first dealership I visited and I got great car for a great price! The staff was nice! The salesman I worked with (Jordan) was awesome! This was the first dealership I visited and I got great car for a great price! The staff was nice! The salesman I worked with (Jordan) was awesome! More
by staci.wills
Employees Worked With
November 13, 2016
No pressure My husband and I visited a few dealerships, before we came to Napleton's hyundai! We were greeted by Jordan at the door and he helped us! It was a ple My husband and I visited a few dealerships, before we came to Napleton's hyundai! We were greeted by Jordan at the door and he helped us! It was a pleasure working with him, he didn't pressure us to buy a car, he was very patient! Buying a car it's big purchase so it was nice to have time to think about it! More
by bkatrina528
Employees Worked With
November 09, 2016
Friedly staff Was a pleasure dealing with Jordan at Napletos Valley. Extremely professional honest and delivered ( sight unseen) exactly the car discussed in the co Was a pleasure dealing with Jordan at Napletos Valley. Extremely professional honest and delivered ( sight unseen) exactly the car discussed in the codition promised.The intire staff at the dealership was nice and polite. More
by briann.booth
Employees Worked With
November 01, 2016
Best service! Thank you for your professionalism, attention and service during my car buying experience. I am thrilled with my new car and will recommend you guys t Thank you for your professionalism, attention and service during my car buying experience. I am thrilled with my new car and will recommend you guys to anyone looking for a new car. More
by jschmckane
Employees Worked With
Michael terzo
October 28, 2016
5/5 Exoerience! Great customer service, and a great vehicle. Couldn't be more pleased with the experience of buying my 2016 Hyundai Sonata! I will definitely come bac Great customer service, and a great vehicle. Couldn't be more pleased with the experience of buying my 2016 Hyundai Sonata! I will definitely come back in the future for my next car purchases. More
by ajsully1966
Employees Worked With
Giuliano
October 24, 2016
#Go Hyundai Overall, great experience. Would recommend Nappleton to friends. Very happy with final sales price. I was extremely satisfied with the sales team. Loo Overall, great experience. Would recommend Nappleton to friends. Very happy with final sales price. I was extremely satisfied with the sales team. Look forward to future purchases. More
by pbrackett81
Employees Worked With
Steve Cree
October 24, 2016
Outstanding Everyone in the sales process was professional in their actions. Sales presentation was not high pressure, additional warranty sales presentation was Everyone in the sales process was professional in their actions. Sales presentation was not high pressure, additional warranty sales presentation was excellent, and the explanation of the workings of the electronics was terrific. More
by homandale
Employees Worked With
Can't remember the names
October 19, 2016
Review Brian Anderson was great. I've had issues with others in the past at this location. I'm glad that he remembered me, and knew of the past problems I h Brian Anderson was great. I've had issues with others in the past at this location. I'm glad that he remembered me, and knew of the past problems I had with napleton's and he made sure I got exactly what I was looking for. More
by mikeycolosimo
Employees Worked With
October 16, 2016
Great Service My first experience at Hyundai Napleton was a good one. It was a long process but it was all worth it at the end. My salesperson was very consistent My first experience at Hyundai Napleton was a good one. It was a long process but it was all worth it at the end. My salesperson was very consistent very friendly and very informative. He made this process a great one and I will be back in the future. More
by nenebabi0416
