Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,603 reviews
November 30, 2016
The three 'E's' efficient, excellent customer service, and e This dealership is about 20 miles from home, but it had everything I was looking for in a new truck. I was set up with Mike and Kelly who were able t This dealership is about 20 miles from home, but it had everything I was looking for in a new truck. I was set up with Mike and Kelly who were able to pick out what I was looking for and bring it to life; it also came with a price point that I needed to be at. Mike and I spent the entire afternoon together the customer service aspect was amazing. More than friendly to my father and I, respected my wishes, and make sure I was ultimately happy at the end of the day. If you looking for a new vehicle I would try to go to Hyundai in Napleton Valley first. See if they can help you better understand your situation and if so, go for it! More
by Christine Giannakis
Employees Worked With
Kelly Kuckelman, Mike Terzo
November 30, 2016
Best Sales Experience Ever ! Shopped around for a pre-owned Santa Fe Sport. Many dealerships had similar vehicles BUT Sean the GSM and Mike Terzo my sales Rep. made the sal Shopped around for a pre-owned Santa Fe Sport. Many dealerships had similar vehicles BUT Sean the GSM and Mike Terzo my sales Rep. made the sale happen is less than 1 hour. Great deal/price Great sales approach Awesome follow up on details Fair trade-in on my 12 year old Honda Pilot 2 weeks After after taking delivery, they (Sean & Mike) are still taking care of me ( 1 minor item on my Hyundai ) . Gotta love the care AFTER the sale. More
by Michael Wiz
Employees Worked With
Sean the GSManager, Mike Terzo
November 30, 2016
bought my first new car Chad, thank you for your time and efforts!! soo happy with our new sonata!!! can thank you enough. will be back for our sons car next!!! Chad, thank you for your time and efforts!! soo happy with our new sonata!!! can thank you enough. will be back for our sons car next!!! More
by davezdel
Employees Worked With
Chad Lowden
November 30, 2016
Thanks Shane! Overall I had a positive experience with Napleton Hyundai. Everyone was friendly and helpful and they bent over backwards to make this deal work for m Overall I had a positive experience with Napleton Hyundai. Everyone was friendly and helpful and they bent over backwards to make this deal work for me. I had the pleasure of working with Shane and Ron. I appreciate Shane's honest and straight forward sales approach. He went above and beyond to make sure I got exactly what I wanted. He's very knowledgeable and it's obvious that he loves what he does. Ron was quick and professional. I will highly recommend Shane to all my family and friends. More
by asmith
Employees Worked With
Shane Soto
November 28, 2016
Used Car Purchase I had a lot of issues with this dealership prior to dealing with Brian. Overall Brian was a great salesman and did everything he could to meet my need I had a lot of issues with this dealership prior to dealing with Brian. Overall Brian was a great salesman and did everything he could to meet my needs. What started as a horrible experience, eventually ended well thanks to Brian and his hard work, and ability to listen to my needs. More
by fheyward
Employees Worked With
November 27, 2016
Easy transaction! We were met at the door by Jordan Kabranov. He proved to be a very friendly, efficient, no pressure salesman. We would recommend him to anyone. He We were met at the door by Jordan Kabranov. He proved to be a very friendly, efficient, no pressure salesman. We would recommend him to anyone. He stayed in contact with us, and everything that he said would be done was completed for us. We also met the manager/midwest director, Mike Mizwicki, who was very kind and professional, and couldn't have made us feel for welcome and comfortable during our first leasing transaction. More
by Goewyn
Employees Worked With
November 27, 2016
best experience Jordan Kabranov was very pation with us selecting our car and finding us the right one as well. Thank you very much for the great deal and I will send Jordan Kabranov was very pation with us selecting our car and finding us the right one as well. Thank you very much for the great deal and I will send all of our friends to you and will make sure they see Jordan. More
by lila.klaic
Verified CustomerEmployees Worked With
November 25, 2016
Outstanding buying exeperiece at Napleton Great internet shopping experience. Fast, honest and straightforward pricing. When I went to pick up the vehicle everything was exactly as they sai Great internet shopping experience. Fast, honest and straightforward pricing. When I went to pick up the vehicle everything was exactly as they said it would be. At some point I will be buying another car at Napleton. More
by jdminarick
November 25, 2016
GREAT AUTOMOBILE I HAVE TEST DRIVEN MERCEDES, LEXUS, BMW AND AUDI, THE NEW G 90 IS FAR BETTER! I AM VERY PLEASE WITH MY PURCHASE AND LOOK FORWARD TO DRIVING IT OVER T I HAVE TEST DRIVEN MERCEDES, LEXUS, BMW AND AUDI, THE NEW G 90 IS FAR BETTER! I AM VERY PLEASE WITH MY PURCHASE AND LOOK FORWARD TO DRIVING IT OVER THE NEXT THREE YEARS. More
by rhaber46
Employees Worked With
SALESMAN, Steve Cree
November 24, 2016
Great Car The car was great and the salespeople did a great job of showing all the features! I was very pleased with my service and Brian was awesome! The car was great and the salespeople did a great job of showing all the features! I was very pleased with my service and Brian was awesome! More
by katherine_ann2004
Employees Worked With
