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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
December 09, 2016
Steve Dudas Sonata My experience was great. The floor mats and cargo nets were not put in when I drove away, but was taken care of after I brought it to their attention My experience was great. The floor mats and cargo nets were not put in when I drove away, but was taken care of after I brought it to their attention. More
by ssdudas1
Verified CustomerEmployees Worked With
Ron Brown
December 09, 2016
Died And Gone To Heaven Jordan Kabranov is one excellent salesperson! He is not only a gentleman but a friendly well informed executive consultant. We stopped in just to loo Jordan Kabranov is one excellent salesperson! He is not only a gentleman but a friendly well informed executive consultant. We stopped in just to look at the 2017 Santa Fe and compare it to the Tucson and he answered every question and even the ones we didn't ask. After absorbing everything he told us we realize the Tucson was not the right vehicle for us so we knew we wanted to stay with the Santa Fe. We were going to look at the Mazda CX-5 but that would have been similar to the Tucson so it was again obvious that we should stay with the Santa Fe. Between Jordan and Sean we had agreed to a price in a very short time and before we knew it we were driving home in our new Santa Fe within 24 hours! It would have been sooner but we wanted a color they didn't have in stock. This was by far the quickest, smoothest vehicle purchase we ever made. More
by Zakosdad
December 08, 2016
Excellent Great place. Friendly. Love that home feeling no matter what Hyundai dealership I am in. Will recommend and go back for service. Nick was nice and not Great place. Friendly. Love that home feeling no matter what Hyundai dealership I am in. Will recommend and go back for service. Nick was nice and not pushy. Friendly. Helpful. More
by theleyliner
Employees Worked With
Nick Marsili
December 03, 2016
Perfect All employees to whom I talk all are very helpful, kind and gentle, I'll recommend all of my friend to visit this place and bye Hyundai vehicles. All employees to whom I talk all are very helpful, kind and gentle, I'll recommend all of my friend to visit this place and bye Hyundai vehicles. More
by textbhatta
December 03, 2016
On Terry Scott and store Terry scott was very professional. He help me get get out of a tough situation and put me in a new 2017 sonata. I wasnt even expecting anything out of Terry scott was very professional. He help me get get out of a tough situation and put me in a new 2017 sonata. I wasnt even expecting anything out of the vist. he unlike other salesmen who give out false hope, got the job done. Overall I recommended the place. The people legit, the cars legit and faster then they look. Give em a shot. More
by Mcfly
Employees Worked With
Terry scott
December 01, 2016
Get it done Found the Napleton Hyundai on line with the suv I wanted. Right options, right colors and close to the price I wanted. I went in and talked with Mik Found the Napleton Hyundai on line with the suv I wanted. Right options, right colors and close to the price I wanted. I went in and talked with Mike Terzo. I found him very knowledgeable and friendly, not a high pressure guy. He answered all of my questions and objections honestly and even improved the price for me. No pain in this buying experience. More
by happy buyer
Employees Worked With
Mike Terzo
December 01, 2016
Acceptional Brian Anderson was very accommodating and understanding of my situation. He took steps that helped me get into a brand new car , I'm very pleased and Brian Anderson was very accommodating and understanding of my situation. He took steps that helped me get into a brand new car , I'm very pleased and thankful with his service. More
by wadenicole90
Employees Worked With
November 30, 2016
Great back to back experiences My husband and I both bought new ones back to back. I got a great n Hyundai Tuscon. We worked with both Mike Terzo and Radu. Both we great and I'm My husband and I both bought new ones back to back. I got a great n Hyundai Tuscon. We worked with both Mike Terzo and Radu. Both we great and I'm very happy with everything. More
by Eyes1979
Employees Worked With
Michael Terzo, Radu
November 30, 2016
Chad Lowden Dear DealerRater / Valley Hyundai: I would like to extend my appreciation for the amazing work done by Chad Lowden.. The endless time he spent with Dear DealerRater / Valley Hyundai: I would like to extend my appreciation for the amazing work done by Chad Lowden.. The endless time he spent with my wife and I over the course of weeks regarding our new SUV purchase, and the professionalism that he has portrayed has impressed my wife and I immensely and we deem ourselves honored to have had Chad as our Sales Consultant with Napleton Valley Hyundai. We are expecting another vehicle purchase/lease here soon and certainly plan to return to Chad directly. We can be sure our wishes will be taken care of and it will be a successful stress free experience. Thank you once again for the service and special thanks to our Salesman Chad Lowden. Keep up the good work! Cheers, Dr. Kiskinis 303 E. Superior Lurie Chicago, IL 60611 312.503.1039 ekiskinis@rush.edu.com More
by Dr. K
Employees Worked With
Chad Lowden
November 30, 2016
Smooth and friendly experience Our salesman, Arturo, was very friendly, not pushy, and knowledgeable. Buying a car can be stressful and the entire team, from salesperson to manageme Our salesman, Arturo, was very friendly, not pushy, and knowledgeable. Buying a car can be stressful and the entire team, from salesperson to management to finance made the whole experience smooth and easy. I love my Santa Fe and couldn't be happier with my purchase! I will definitely be coming back for future purchases and sending all of my friends and family to Napleton's Valley Hyundai! More
by danielle2707
Employees Worked With
Arturo Bueno
