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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
January 06, 2017
Excellent Dealership Sales and finance manager worked together to meet my budget and requirement for early lease termination. Best of all, based on the actual money that I Sales and finance manager worked together to meet my budget and requirement for early lease termination. Best of all, based on the actual money that I have to pay for upcoming finance period, the car price beats the True Car average. I did not even need an agressive negotiation. Everything was smooth and reasonable to me. More
by cypark03
Verified CustomerEmployees Worked With
Aaron Thomas
January 06, 2017
Great Sales department While looking for a car I stopped into Napleton, they treated me with respect and made me feel right at home. Michael was great, he explained everyth While looking for a car I stopped into Napleton, they treated me with respect and made me feel right at home. Michael was great, he explained everything to me between cars, had me test drive a number of cars. Over all it was a great experience. More
by d.nowakj
Employees Worked With
Michael Nicoletti
January 04, 2017
Very helpful and reasonable They were reasonable and helpful with me getting in a car. Got to spend under my budget with an OTD price. Everything was up to snuff. Supplied Carfax They were reasonable and helpful with me getting in a car. Got to spend under my budget with an OTD price. Everything was up to snuff. Supplied Carfax and honest answers regarding pricing and the vehicle. It was neat hitting a big gong afterwards too. More
by jbeyer1138
Employees Worked With
Aaron Torres
December 30, 2016
ARE YOU KIDDING ME !!!!! WE had a problems with missing floor mats and radio antenna. After contacting the dealership they could care less. Very unprofessional people behin WE had a problems with missing floor mats and radio antenna. After contacting the dealership they could care less. Very unprofessional people behind the scenes. Avoid Them !! More
by Jacsdad
Employees Worked With
Nick Marsili
December 29, 2016
Excellent Experience Stopped in just to see what was available and in 30 minutes decided to buy. Jordan was very informative and professional so much that he made our deci Stopped in just to see what was available and in 30 minutes decided to buy. Jordan was very informative and professional so much that he made our decision to buy very easy. Making the deal was also unbelievably easy. Great experience. More
by Zakosdad
December 20, 2016
Great price I came with my daughter to help her buy a new car and I ended up purchasing a new car a well. From the begging to the end the staff was great, polite I came with my daughter to help her buy a new car and I ended up purchasing a new car a well. From the begging to the end the staff was great, polite, friendly and respectful. I really liked the Santa Fe, the price was great and the price was fast. Jordan was very knowledgeable and helpful. More
by laurie.warfield
Employees Worked With
December 20, 2016
Great service I was looking for a car for awhile and I decided to visit Napletons Hyundai in Naperville, and my search was over. The price was unbeatable, Jordan wa I was looking for a car for awhile and I decided to visit Napletons Hyundai in Naperville, and my search was over. The price was unbeatable, Jordan was the sales person I worked with and he was great. More
by laurie.warfield
Employees Worked With
December 15, 2016
Genesis G90 I am very pleased with the vehicle except for the lack of stereo radio. At this price mark it is unacceptable. I can't think of anything else to say I am very pleased with the vehicle except for the lack of stereo radio. At this price mark it is unacceptable. I can't think of anything else to say. More
by dcltd
Employees Worked With
Shane Doto
December 15, 2016
Another satisfied customer. My whole experience at Napleton Hyundai was great from start to finish. Brian Anderson made sure everything went smooth from start to finish. I took a My whole experience at Napleton Hyundai was great from start to finish. Brian Anderson made sure everything went smooth from start to finish. I took advantage of the Black Friday sale and got a great deal on the price of the car. More
by tronolonechiroct
Employees Worked With
December 14, 2016
Hyundai lover Great bunch of people everyone is calm cool. Great attitudes. They are there to cater your every need. They make everything understandable. Every que Great bunch of people everyone is calm cool. Great attitudes. They are there to cater your every need. They make everything understandable. Every question is answered to the best of there knowledge. More
by 1.abdulaz
Employees Worked With
