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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
April 12, 2017
Great experience Very satisfied with everyone there. I changed my mind on the color of car that I wanted and they had no problem doing it. Kostas was great to work wit Very satisfied with everyone there. I changed my mind on the color of car that I wanted and they had no problem doing it. Kostas was great to work with More
by erfuller0628
Verified CustomerEmployees Worked With
Kostas
April 08, 2017
Sonata Sprt Steve Cree was very professional and friendly, overall a very good experience. They matched the price to what we had from truecar and explained all th Steve Cree was very professional and friendly, overall a very good experience. They matched the price to what we had from truecar and explained all the features in detail. More
by kanchana_mali
Employees Worked With
Steve Cree
April 06, 2017
New Tucson Great experience with delivery of new vehicle... from sales to finance and orientation to the new vehicle features. Customer service is top notch at N Great experience with delivery of new vehicle... from sales to finance and orientation to the new vehicle features. Customer service is top notch at Napleton's. More
by slmiller599
Employees Worked With
Steve Cree
April 05, 2017
Extremely satisfied. I would recommend Terry and Napletons to anyone. Everyone was more than wiling to help and meeting the service people gave me a lot of confidence in t I would recommend Terry and Napletons to anyone. Everyone was more than wiling to help and meeting the service people gave me a lot of confidence in them. More
by cbrown5236
Employees Worked With
Terry Scott
April 04, 2017
Great experience! Amazing experience. Steve was incredible to work with and I will definitely come back again. He was both professional and very knowledgeable in every Amazing experience. Steve was incredible to work with and I will definitely come back again. He was both professional and very knowledgeable in every way. More
by dlarson1234
Employees Worked With
Steve Cree
April 01, 2017
Very pleased customer! Made my first vehicle purchase here 3 weeks ago. Kostas was the man! He guided us through the lot with no pressure and was just as excited about my fi Made my first vehicle purchase here 3 weeks ago. Kostas was the man! He guided us through the lot with no pressure and was just as excited about my first car purchase as I was. He hung in there with us for over two hours while we weighed our options. They made the process painless and even fun. I love my Elantra. Kostas even followed up with a personalized thank you which showed me they care about their customers. Very pleased! Would highly recommend this dealership. More
by kristinadimitrijevic87
Employees Worked With
Kostas Kourpas
March 30, 2017
Purchase of 2017 Santa Fe Sport It has been years since I purchased a new vehicle and the task is a bit daunting. It was easy to decide that I wanted to purchase my vehicle from Nap It has been years since I purchased a new vehicle and the task is a bit daunting. It was easy to decide that I wanted to purchase my vehicle from Napleton's because everyone I came in contact with was courteous and professional. The environment was relaxed, comfortable as well as professional and I could tell that everyone was enjoying their jobs which is a direct reflection of the manager(s). I look forward to interacting with the quality staff at Napleton's for the duration of owing my new vehicle. More
by millsboyd
Employees Worked With
Patrick Gould and Lawrence Fossati
March 30, 2017
Lease experience Excellent service and buying experience at Napleton Hyundai. Exceptional service from Stephen Gould. Would go back and refer new customers. Questi Excellent service and buying experience at Napleton Hyundai. Exceptional service from Stephen Gould. Would go back and refer new customers. Questioned my needs as a buyer. Provided many buying/leasing options. Researched multiple hyundai models. Very happy with my 2017 Hyundai Sonota. Overall a good dealership to work with. More
by d_mcgrego
Employees Worked With
Stephen Gould
March 28, 2017
Accent great Met my expectations and had the right vehicle we needed. Salesman was very helpful and even moved our stuff from the old car to the new one. Met my expectations and had the right vehicle we needed. Salesman was very helpful and even moved our stuff from the old car to the new one. More
by spencer_spears
March 23, 2017
Great Deal We are very happy with our purchase from Napleton Valley Hyundai. Our expectations were to buy a used vehicle and they were able to find us a great de We are very happy with our purchase from Napleton Valley Hyundai. Our expectations were to buy a used vehicle and they were able to find us a great deal on a newer vehicle that was just right for our needs. Our dealer was ready with the perfect vehicle for us, helped set it up. More
by rosenbergdiana
Employees Worked With
Nick Marsili
