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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
April 25, 2017
Professional, straightforward service Aaron Thomas was a no-nonsense professional who treated us with respect and understood our needs. He is an asset to Napleton. I will not hesitate what Aaron Thomas was a no-nonsense professional who treated us with respect and understood our needs. He is an asset to Napleton. I will not hesitate whatsoever in recommending him to anyone. More
by tru3north
Verified CustomerEmployees Worked With
Aaron Thomas
April 25, 2017
Outstanding Customer Service Keeps Me Coming Back The Valley View Hyundai Dealership Customer Service is outstanding from Jordan in new car sales to Kevin in service even one of the mechanics Marcus a The Valley View Hyundai Dealership Customer Service is outstanding from Jordan in new car sales to Kevin in service even one of the mechanics Marcus always have a smile when they greet you - I have been dealing with them every since they took over Gartner Hyundai. This dealership has always been professional and has lead me to not only purchase my vehicles from them but to tell my family and friends about them because tell care about the customer after the sale . More
by bcur1
Employees Worked With
April 20, 2017
Poor sales tactics I was not ask my wants, and needs. I wasn't asked to test drive also felt rush to buy. I was promised the starter, tins would be transferred to the ne I was not ask my wants, and needs. I wasn't asked to test drive also felt rush to buy. I was promised the starter, tins would be transferred to the new car. More
by tecolais
April 20, 2017
Professionalism Always have had a great experience at Napleton's Valley Hyundai. Friendly and courteous staff. I'm a return customer because of the customer service t Always have had a great experience at Napleton's Valley Hyundai. Friendly and courteous staff. I'm a return customer because of the customer service they provide. More
by susanlbraun
Employees Worked With
Konstantine Kourpas
April 20, 2017
My Review Corey Cantrell was a pleasure to work with. He was knowledgeable when we had questions and never pressured us. When we first looked at the Santa Fe, w Corey Cantrell was a pleasure to work with. He was knowledgeable when we had questions and never pressured us. When we first looked at the Santa Fe, we were not ready to buy. We were still investigating and test driving other SUVs and Corey understood our position. He contacted us every couple of days to see if we needed anything from him in our search. We stopped back a couple more times to look at cars on your lot and Corey was always glad to see us. Sales people we had contact with were all friendly and professional. The price was good. The finance department explained all of the options available but was never pushy. The car was clean and Corey answered all our questions before we drove it home. He has since contacted us twice just to make sure everything was OK. I've always been a Ford man but Napleton's Valley Hyundai will be my go-to dealer when I need service or a new car. More
by jdarnell0
Employees Worked With
Corey Cantrell
April 20, 2017
Excellent Brian was great to work with. I don't remember the managers name but he was also very helpful. I was very happy with my purchase and the service provi Brian was great to work with. I don't remember the managers name but he was also very helpful. I was very happy with my purchase and the service provided. More
by kristi.cage
Employees Worked With
April 19, 2017
Great dealership, great people, great experience. I had an excellent car buying experience at Napelton's. The people were great, personable and very helpful. I would definitely recommend this dealersh I had an excellent car buying experience at Napelton's. The people were great, personable and very helpful. I would definitely recommend this dealership to anyone. Patrick was our dealer and he was great to work with. More
by courtney_youngberg
Employees Worked With
Patrick Gould
April 18, 2017
2017 Elantra SE sales staff did an excellent job in making the deal happen, I believe the price that was paid was fair for the Elantra se with the options that I wan sales staff did an excellent job in making the deal happen, I believe the price that was paid was fair for the Elantra se with the options that I wanted. Many thanks to Corey for making the buying experience a pleasant one , he is the best sales person that I ever worked with. More
by latenite
Employees Worked With
Corey
April 15, 2017
Ioniq The staff at the facility was very friendly and easy to work with. It was a clean, updated dealership. I enjoyed the overall experience and would retu The staff at the facility was very friendly and easy to work with. It was a clean, updated dealership. I enjoyed the overall experience and would return and recommend Cory and the dealership More
by ksiewak
Employees Worked With
Cory Cantrell
April 14, 2017
Infinit v Genesis All the answered should complete my response know my feelings. This survey is toooo long - never hold one to a number word count. I'll tell you in my All the answered should complete my response know my feelings. This survey is toooo long - never hold one to a number word count. I'll tell you in my number of words. Don't start off on the wrong foot. More
by malec2418
