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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
May 16, 2017
New Hyundai The gentleman who helped me was courteous, professional, knowledgeable and concise. All was taken care of in a timely manner. I appreciate all that ha The gentleman who helped me was courteous, professional, knowledgeable and concise. All was taken care of in a timely manner. I appreciate all that has transpired in regards to my purchase and will be recommending not oomph three dealership but even further, Chris Taylor, as the service I've received has been and no doubt will continue to be outstanding. More
by jegipciaco.je
Verified CustomerEmployees Worked With
Chris Taylor
May 16, 2017
Great customer service Arturo was extremely helpful throughout the entire process. I never felt pressured or rushed by him and he was very patient while I made my decision. Arturo was extremely helpful throughout the entire process. I never felt pressured or rushed by him and he was very patient while I made my decision. I'd say everything I needed to know was explained thoroughly and all of my questions were answered. Brian was also very helpful and both guys did a great job of trying to understand my needs and what I was looking for. Overall, I was very pleased with my experience. More
by deezayed
May 15, 2017
Always a Pleasure Napleton's Valley gets it done!! Brian Anderson is one of the best! Always a great experience and we are on our third Hyundai. Do yourself a favor and Napleton's Valley gets it done!! Brian Anderson is one of the best! Always a great experience and we are on our third Hyundai. Do yourself a favor and visit Napleton's Valley Hyundai! More
by Luke9
May 14, 2017
Excellent The treatment received from his salesman Kosta, was a spectacular one. A nice service, where he cared for what I wanted inside my new vehicle. Achieve The treatment received from his salesman Kosta, was a spectacular one. A nice service, where he cared for what I wanted inside my new vehicle. Achievement that I could have the SUV I wanted. More
by dhilmae
Employees Worked With
Kosta
May 12, 2017
.. Brian Anderson did a great job during this transaction. I have recommended him to other family members. He went above and beyond for his customer ser Brian Anderson did a great job during this transaction. I have recommended him to other family members. He went above and beyond for his customer service. Thanks again. Nice job. More
by rbarker60480
Employees Worked With
May 12, 2017
Thank you :) Sean Mckane was friendly and easy to work with. He definitely took care of the situation and made things right. He's very professional and I appreciat Sean Mckane was friendly and easy to work with. He definitely took care of the situation and made things right. He's very professional and I appreciate him. Kostas Kourpas, is a great guy! And he really went the extra mile for me on this one. He's respectful and I like that about him. Kostas found me the beautiful 2017 Hyundai Elantra in Quartz White Pearl I was looking for. I am so happy now with my car, I love it! More
by yolandaornelas55
Employees Worked With
Kostas Kourpas, Sean McKane
May 11, 2017
Excellent in all aspects! The overall experience, from the time I entered to the time I drove off in my new G80 was excellent. I highly recommend Napleton's Valley Hyundai. The overall experience, from the time I entered to the time I drove off in my new G80 was excellent. I highly recommend Napleton's Valley Hyundai. More
by rweigand
Employees Worked With
Aaron (sales person) and Ryan (finance), Steve Cree
May 11, 2017
DealerRater Extremely pleased with the customer service and professionalism of Corey Cantrell and Ryan, Finance Manager I would recommend this dealership in the f Extremely pleased with the customer service and professionalism of Corey Cantrell and Ryan, Finance Manager I would recommend this dealership in the future. I am very happy with my new Tucson More
by glorygibson
Employees Worked With
Corey Cantrell and Ryan (finance manager)
May 10, 2017
Thank you! It was a great experience leasing my first car. The staff was professional and helpful. Thanks to Brian and Mike for helping me get my new sweet ride It was a great experience leasing my first car. The staff was professional and helpful. Thanks to Brian and Mike for helping me get my new sweet ride! More
by lcurtin2
May 10, 2017
Great Experience! I am very satisfied with the dealership and with my sales person Konstantinos Kourpas. He is a great person to deal with and very professional. I am very satisfied with the dealership and with my sales person Konstantinos Kourpas. He is a great person to deal with and very professional. More
by thomgj16
Employees Worked With
Konstantinos Kourpas
