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Napleton's Valley Hyundai
Aurora, IL
2,587 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,587 reviews
May 15, 2023
I went in yesterday and brought my first car and Joe williams helped me with the car buying experience and he made it extremely easy and didn’t take long at all if you ever find yourself buying a car fr williams helped me with the car buying experience and he made it extremely easy and didn’t take long at all if you ever find yourself buying a car from this dealer please ask for Joe you won’t regret it such a nice guy to talk to and everything definitely will be back! More
by Justin
Employees Worked With
Joe Williams
May 10, 2023
Easy access, great location , clean, modern. friendly and helpful staff. I was particularly impressed with Brian Anderson the Sales Mgr. He was very knowledgeable and sincere. Not at all pus friendly and helpful staff. I was particularly impressed with Brian Anderson the Sales Mgr. He was very knowledgeable and sincere. Not at all pushy. Also impressed with Sayef Ihmeidin the Sales Associate.. He was accommodating and again not pushy. Also impressed with Brian Waggonier in finance . More
by Mary A.
Employees Worked With
Other Employees :
Sayef Ihmeidin...Sales Associate and Andrew Casper Service Dept Mgr. , Bryan Waggoner
May 04, 2023
A most pleasant experience. My dalesman(Brian),the sales mgr, and the finance lady were all very helpful and very professional My dalesman(Brian),the sales mgr, and the finance lady were all very helpful and very professional More
by jwbone47
May 01, 2023
Simply went in to buy out my lease. Spoke of a payoff amount and finance rate never a service contract with Belsie or Bryan. Wondered why Bryan (sneaky finance dude) folded papers and s Spoke of a payoff amount and finance rate never a service contract with Belsie or Bryan. Wondered why Bryan (sneaky finance dude) folded papers and shoved them in an envelope without showing me anything, he held up my envelope like a squirl holding a nut up to his chin. it was a very awkward. Stay away! sneaky and deceptive adding service contract to the loan but never spoke of a service contract OR saw anything in writing. Also do not return calls after paperwork is signed! bad service & sneaky financing. Do yourself a huge favor and go elsewhere unless you like that deceptive old school sales and loan tactics. Violated the Illinois Consumer Rights Act for sure! Still waiting for an explanation of this $1500 Service Contract. More
by bagain1
Employees Worked With
Bryan Waggoner
April 29, 2023
Last worked with Ryan who was very knowledgeable and friendly. This dealership has always been great and I have always gotten work done quickly when dropped off at service. friendly. This dealership has always been great and I have always gotten work done quickly when dropped off at service. More
by cet81189
Employees Worked With
April 29, 2023
Had Ryan work with me. I was very pleased at how knowledgeable and professional he was. He was able to accommodate my needs. Thank you Ryan! I was very pleased at how knowledgeable and professional he was. He was able to accommodate my needs. Thank you Ryan! More
by hondoh1775
Employees Worked With
April 25, 2023
I would like to take the time to think Darren and Paul for doing such an awesome job on my 2023 Hyundai Tucson best dealership ever very respectful and very kind so if you all need a new car come to napol for doing such an awesome job on my 2023 Hyundai Tucson best dealership ever very respectful and very kind so if you all need a new car come to napoleons Hyundai in Naperville. you guys are Awesome. More
by slygonz07
Employees Worked With
Paul Balice, Darren Sanders
