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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
June 01, 2017
7th Hyundai from this location My family has been going to this dealership since 2006. We have never had a bad experience! Each and every car purchased has been outstanding, and the My family has been going to this dealership since 2006. We have never had a bad experience! Each and every car purchased has been outstanding, and the service throughout our time as customers has been at the same standard. Awesome job! More
by tom.grotto
Verified Customer
May 31, 2017
Two vehicle lease The professionalism, courtesy and care for finding a cars that suited my requirements and budget made this dealership stand out and ultimately win my The professionalism, courtesy and care for finding a cars that suited my requirements and budget made this dealership stand out and ultimately win my business. More
by craig.poyser
Employees Worked With
May 31, 2017
Great experience. I bought a car from Nick Marsili. He took the time to see what I needed in my car and land me on something I can afford. The dealership as a whole is I bought a car from Nick Marsili. He took the time to see what I needed in my car and land me on something I can afford. The dealership as a whole is very pleasant to deal with. More
by Carbuyer
Employees Worked With
Nick Marsili
May 27, 2017
Napleton Valley Hyundai Very clean, up-to-date and comfortable showroom and overall facility. Early and easy to get in and out. Sales staff was professional and courteous Very clean, up-to-date and comfortable showroom and overall facility. Early and easy to get in and out. Sales staff was professional and courteous and listened to our needs and wants...including our budget constraints and came up with excellent offers unmatched by other dealers . They also were very helpful in follow-up questions and problems. More
by indian62
Employees Worked With
Anthony Price, Anthony Vazquez
May 27, 2017
Great experience I got my new Elantra and everyone was friendly and accommodating. They showed me how to operate and helped me set everything up. I even called back an I got my new Elantra and everyone was friendly and accommodating. They showed me how to operate and helped me set everything up. I even called back and they answered all my questions. i would definitely come again. More
by renegadeinwhite
Employees Worked With
Steve Cree
May 27, 2017
2017 Sonata Once again an outstanding visit and deal at Napelton. Chris Taylor was very professional, knowledgeable and a pleasure to work with. I really like the Once again an outstanding visit and deal at Napelton. Chris Taylor was very professional, knowledgeable and a pleasure to work with. I really like the new dealership look. More
by Subsailor659
Employees Worked With
Chris Taylor
May 27, 2017
hello I have bought 2 cars from Napleton Hyundai and have had good experience both times, would recommend to anyone looking to buy or lease a new vehicle. I have bought 2 cars from Napleton Hyundai and have had good experience both times, would recommend to anyone looking to buy or lease a new vehicle. More
by espinosaj42
Employees Worked With
Aarón Thomas
May 26, 2017
2 Cars Purchased in one day The staff was very professional and helpful. Terry Scott was our sales rep, and did a great job explaining the vehicle features without pressuring us The staff was very professional and helpful. Terry Scott was our sales rep, and did a great job explaining the vehicle features without pressuring us to buy. I would suggest that the rest of the purchase process be reviewed. Everyone was helpful and professional. However, the process took almost 5-1/2 hours (over 3 hours AFTER we selected the vehicle and agreed upon a price). Considering the fact that we were literally the ONLY ones buying a car during the time we were there, streamlining the process better demonstrates a respect for the customer's time. More
by rosa60503
Employees Worked With
Terry Scott
May 26, 2017
Perfect dealership It was a great experience. I would recommend everyone to go there. Staff was very friendly. They Gave us the best price and best service. Also got 2 o It was a great experience. I would recommend everyone to go there. Staff was very friendly. They Gave us the best price and best service. Also got 2 oil changes coupons. More
by neelp414
Employees Worked With
Arthuro
May 25, 2017
Best Price Around I came in looking to get the best price on my lease and I never considered that the Santa Fe Sport would fit my budget. Thanks Guys!!! I came in looking to get the best price on my lease and I never considered that the Santa Fe Sport would fit my budget. Thanks Guys!!! More
by purplerainbowsarecool
Employees Worked With
Aaron Thomas
