Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,571 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,571 reviews
May 15, 2017
Always a Pleasure Napleton's Valley gets it done!! Brian Anderson is one of the best! Always a great experience and we are on our third Hyundai. Do yourself a favor and Napleton's Valley gets it done!! Brian Anderson is one of the best! Always a great experience and we are on our third Hyundai. Do yourself a favor and visit Napleton's Valley Hyundai! More
by Luke9
Helpful May 14, 2017
Excellent The treatment received from his salesman Kosta, was a spectacular one. A nice service, where he cared for what I wanted inside my new vehicle. Achieve The treatment received from his salesman Kosta, was a spectacular one. A nice service, where he cared for what I wanted inside my new vehicle. Achievement that I could have the SUV I wanted. More
by dhilmae
Verified CustomerEmployees Worked With
Kosta
May 12, 2017
.. Brian Anderson did a great job during this transaction. I have recommended him to other family members. He went above and beyond for his customer ser Brian Anderson did a great job during this transaction. I have recommended him to other family members. He went above and beyond for his customer service. Thanks again. Nice job. More
by rbarker60480
Employees Worked With
May 12, 2017
Thank you :) Sean Mckane was friendly and easy to work with. He definitely took care of the situation and made things right. He's very professional and I appreciat Sean Mckane was friendly and easy to work with. He definitely took care of the situation and made things right. He's very professional and I appreciate him. Kostas Kourpas, is a great guy! And he really went the extra mile for me on this one. He's respectful and I like that about him. Kostas found me the beautiful 2017 Hyundai Elantra in Quartz White Pearl I was looking for. I am so happy now with my car, I love it! More
by yolandaornelas55
Employees Worked With
Kostas Kourpas, Sean McKane
May 11, 2017
Excellent in all aspects! The overall experience, from the time I entered to the time I drove off in my new G80 was excellent. I highly recommend Napleton's Valley Hyundai. The overall experience, from the time I entered to the time I drove off in my new G80 was excellent. I highly recommend Napleton's Valley Hyundai. More
by rweigand
Employees Worked With
Aaron (sales person) and Ryan (finance), Steve Cree
May 11, 2017
DealerRater Extremely pleased with the customer service and professionalism of Corey Cantrell and Ryan, Finance Manager I would recommend this dealership in the f Extremely pleased with the customer service and professionalism of Corey Cantrell and Ryan, Finance Manager I would recommend this dealership in the future. I am very happy with my new Tucson More
by glorygibson
Employees Worked With
Corey Cantrell and Ryan (finance manager)
May 10, 2017
Thank you! It was a great experience leasing my first car. The staff was professional and helpful. Thanks to Brian and Mike for helping me get my new sweet ride It was a great experience leasing my first car. The staff was professional and helpful. Thanks to Brian and Mike for helping me get my new sweet ride! More
by lcurtin2
May 10, 2017
Great Experience! I am very satisfied with the dealership and with my sales person Konstantinos Kourpas. He is a great person to deal with and very professional. I am very satisfied with the dealership and with my sales person Konstantinos Kourpas. He is a great person to deal with and very professional. More
by thomgj16
Employees Worked With
Konstantinos Kourpas
May 10, 2017
Happy Had a great experience. Took care of our needs, price, color and make of car that we were looking for. Sales person, finance manager and car dealer Had a great experience. Took care of our needs, price, color and make of car that we were looking for. Sales person, finance manager and car dealership manager were all very professional . I would highly recommend friends and family to purchase cars from this dealership. More
by lmullins3260
Employees Worked With
Chris Taylor
May 10, 2017
My New Hyundais My wife and I decided to buy a new car and had narrowed the choices to Lincoln, Lexus, Acura, and Infinity. A Hyundai was not in our mind. Yet we now My wife and I decided to buy a new car and had narrowed the choices to Lincoln, Lexus, Acura, and Infinity. A Hyundai was not in our mind. Yet we now drive TWO new Hyundais...an Azura and a Santa Fe. My neighbor has three Hyundais and loves them. My son-in-law just bought a Santa Fe and loves his. They told us to at least test drive one. We did and had a terrific experience with the Napleton staff. Kostas Kourpas was our salesman and made sure we received the best experience possible. Mike Terzo did the paperwork and was incredibly good at what he does. Jordan Kabranov is very knowledgeable? about how all the features work. I can't say enough about the whole experience. Plus we love driving these cars. More
by eliot0
Employees Worked With
Other Employees :
Kostas Kourpas, Shawn McHale, Mike Terzo
