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Napleton's Valley Hyundai
Aurora, IL
2,570 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,570 reviews
September 14, 2017
Very disappointed I was referred to this dealer by USAA. They were not very knowledgeable with the process. As a result it took much longer than it should have to obt I was referred to this dealer by USAA. They were not very knowledgeable with the process. As a result it took much longer than it should have to obtain my vehicle More
by atsantora
Verified CustomerEmployees Worked With
Terry Scott and Ryan from finance
Helpful September 14, 2017
Hyundai Elantra I love my new Hyundai Elantra. Service was very good and I was in and out in a reasonable time. Everyone was friendly and understood the price range t I love my new Hyundai Elantra. Service was very good and I was in and out in a reasonable time. Everyone was friendly and understood the price range that I wanted to stay in. More
by kaelanoreilly
Employees Worked With
Chris
September 13, 2017
Best experience and hastle-free! See previous review about Brian Anderson. He was the person I primarily was in contact with. I have never experienced an automobile sales representa See previous review about Brian Anderson. He was the person I primarily was in contact with. I have never experienced an automobile sales representative as dedicated to providing a hastle-free car buying experience. I never felt pressured or uneasy during the entire experience. He is a real asset to Napleton Valley Hyundai! More
by mpltd4
Employees Worked With
September 12, 2017
Awesome in everyway! Was an excellent experience once again....my salesman took care of me and made my car purchase very easy and comfortable! Never once felt pressure and Was an excellent experience once again....my salesman took care of me and made my car purchase very easy and comfortable! Never once felt pressure and the whole process was smooth and easy! More
by jakeshavers
Employees Worked With
Chris, Taylor D Gillen
September 09, 2017
Good experience Mike and Boris were really helpful. They made it possible for me to lease the vehicle but I still would have loved to get the AWD my wife drives this Mike and Boris were really helpful. They made it possible for me to lease the vehicle but I still would have loved to get the AWD my wife drives this car with our little daughter and I feel it would have been safer for us the get the other one especially when we just moved from FL and will be driving in winter time for the first time More
by jessefernaranjo
Employees Worked With
Boris Cvijetic, Mike Terzo
September 09, 2017
amazing I had amazing experiences with my sale man Anthony Price i will be referring friends and faimly to this dealer ship!!! And also i would like to thanks I had amazing experiences with my sale man Anthony Price i will be referring friends and faimly to this dealer ship!!! And also i would like to thanks Sean Mckane for every thing he did for me to what a great sales manger wouldn't want to deal with any one else More
by sandyconrad18
Employees Worked With
Anthony Price, Sean McKane
September 07, 2017
My 2017 Hyundai Sonata Sport I am happy with my vehicle purchase Mr Duff helped me choose the color I am satisfied. Great customer service representative very professional great s I am happy with my vehicle purchase Mr Duff helped me choose the color I am satisfied. Great customer service representative very professional great smile More
by patricesutters1
Employees Worked With
Derrick Duff Sr
September 05, 2017
Genesis G90 Purchase The management at Napleton made my purchase of the new G90 the greatest car purchasing experience ever. So very thorough and understanding of my needs The management at Napleton made my purchase of the new G90 the greatest car purchasing experience ever. So very thorough and understanding of my needs and preferences. Highly recommend for anyone considering a new or used car purchase. More
by alfred1
Employees Worked With
Steve Cree, Mike Terzo, Sean McKane
August 26, 2017
Great My salesman was extremely personable and was very helpful with finding me a car with the pricing and features I was looking for. I'm very happy with m My salesman was extremely personable and was very helpful with finding me a car with the pricing and features I was looking for. I'm very happy with my car. More
by rachel.regan42
Employees Worked With
Derrick Duff
August 26, 2017
Satisfied Salesperson was knowledgeable, transparent, direct, and helpful. I was impressed with the overall experience. I presented my situation and expectati Salesperson was knowledgeable, transparent, direct, and helpful. I was impressed with the overall experience. I presented my situation and expectations and Derrick met those expectations. The car met all of my requirements as did the transaction. More
by chrissy_garcia
Employees Worked With
Derrick Duff Sr
