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Napleton's Valley Hyundai
Aurora, IL
2,585 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,585 reviews
December 12, 2017
Excellent experience The service, staff, and facility was very welcoming and helpful!! Napleton’s Hyundai made the car buying process fast and easy. There was no pressure The service, staff, and facility was very welcoming and helpful!! Napleton’s Hyundai made the car buying process fast and easy. There was no pressure to purchase or confusion when making my purchase! More
by sarahaaugustine
Verified CustomerEmployees Worked With
Ryan Augustine, Steve Cree
December 05, 2017
Too many problems with my car after each visit Took my car in for Bluetooth update (?) and phone was still paired I just had to re-connect every time I got into my car. Told the warranty expired bu Took my car in for Bluetooth update (?) and phone was still paired I just had to re-connect every time I got into my car. Told the warranty expired but would replace the entire radio if I pay labor ($140.00) Bluetooth worked fine before this update. Told my phone was not compatible with the Santa Fe Bluetooth. What? It worked fine before I took it in. Took my car back, for another recall, metal shavings check, and my car runs rough now. Told by Sam there are no error codes. I've driven my car for 4 years I KNOW when something is different with my car. NOW, since having the car in for the Bluetooth, the 3rd time for service, I hear a rattle in my drivers side front suspension. Too many issues when I leave this dealships service. More
by Tiltman
Employees Worked With
Sam Zayed
December 02, 2017
Good experience Other than only having the vehicle I wanted in ONLY white, pretty good experience. Only real issue was the TINY amount of gas for the test ride. Only Other than only having the vehicle I wanted in ONLY white, pretty good experience. Only real issue was the TINY amount of gas for the test ride. Only enough to go 2 or 3 miles. Could have been a bit more generous. More
by chuck.kampschoer
Employees Worked With
Nick Marsili
November 29, 2017
Professional Salesman I want to thank Jordan for his professional expertise and advises he gave me during choosing the right vehicle and the purchase process. He walked me I want to thank Jordan for his professional expertise and advises he gave me during choosing the right vehicle and the purchase process. He walked me thru the car's options and features. More
by raul.guzz
Employees Worked With
November 28, 2017
Fine transaction I like the car. It meets my needs. I liked the salesman. Very low key and easy to work with. Just a fine experience buying a car. Fast and efficien I like the car. It meets my needs. I liked the salesman. Very low key and easy to work with. Just a fine experience buying a car. Fast and efficient. More
by mzarnott
Employees Worked With
Chris, Rich Marsili
November 21, 2017
A pleasure to do business with! Our salesperson, Steve Cree, was very professional, personable and extremely knowledgeable. He made us feel very comfortable and confident in our pur Our salesperson, Steve Cree, was very professional, personable and extremely knowledgeable. He made us feel very comfortable and confident in our purchase. We are a Hyundai family of vehicle owners and as a result of the great service we received from Steve we will be sure to make Napleton's Hyundai our go-to dealership from now on. Thank you to Steve Cree and the staff at Napleton's. We love our Sante Fe! More
by ckrage
Employees Worked With
Steve Cree
November 19, 2017
Very satisfied My daughter just turned 18 and we were looking to get a car for her, something small but safe and efficient. My wife suggested Napletons Valley Hyunda My daughter just turned 18 and we were looking to get a car for her, something small but safe and efficient. My wife suggested Napletons Valley Hyundai and I have to say it was the right place.We found the best car for her for the best price. My daughter was very happy. Jordan help us out a lot to find the best car for my daughter. More
by rob_cool
Employees Worked With
November 17, 2017
Glad to deal with you It was a very good experience and I'm so happy to deal with you the only thing that I have problem with that no one had connected my blue link or show It was a very good experience and I'm so happy to deal with you the only thing that I have problem with that no one had connected my blue link or show me what to do. More
by racy2007
Employees Worked With
Yasinya
November 16, 2017
Diva Jon R Smith was friendly and encouraging, patient and long suffering, I was extremely satisfied as a customer, and I plan to refer several friends and Jon R Smith was friendly and encouraging, patient and long suffering, I was extremely satisfied as a customer, and I plan to refer several friends and family members, he needs to feed his dog. More
by lightdiva
Employees Worked With
Jon R. Smith
November 16, 2017
No hassle Came to look at new Santa Fe 2018, I was looking to buy a new USV for a while.I really like the santa fe, the price was great the staff was friendly. Came to look at new Santa Fe 2018, I was looking to buy a new USV for a while.I really like the santa fe, the price was great the staff was friendly. It was fast and pleasant process.I did not feel preasured at all to make a purches, leke other places.Jordan was very helpfull and polite. More
by s.wood40
Employees Worked With
