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Napleton's Valley Hyundai
Aurora, IL
2,585 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,585 reviews
August 01, 2018
Car Purchase Kyle and everyone else at Napleton’s Valley Hyundai were great. A truly pleasurable buying experience from beginning to end and beyond. Thanks to Kyle Kyle and everyone else at Napleton’s Valley Hyundai were great. A truly pleasurable buying experience from beginning to end and beyond. Thanks to Kyle. More
by Peter123
Employees Worked With
Kyle Ryder, Michael Hall
July 29, 2018
best experience auto purchase i can say without a doubt that napletons aurora hyundai is top notch is selection, customer service, and consideration. ryan, ann and bill were on our i can say without a doubt that napletons aurora hyundai is top notch is selection, customer service, and consideration. ryan, ann and bill were on our side, i live 5 miles away from one hyundai dealer,20 miles away from another, and napleton was 40 miles away and well worth the time and trip. hyundai sells cars because they take care of the people, edmunds referred us to several dealers and as mentioned previously no need to go anywhere else More
by JEFFREY L CARLSON
July 25, 2018
Excellent Experience This is a unique car dealership in that they truly care about your needs and financial parameters. This is the second Hyundai that I have purchased fr This is a unique car dealership in that they truly care about your needs and financial parameters. This is the second Hyundai that I have purchased from them - keeping with that make because of the people who work at this dealership. Ben Marlowe and Michael Hall could not have been more respectful, helpful, and accommodating. Matt Murphy in the Service Department is a man of integrity and cares about customer needs as well. More
by DL
Employees Worked With
Benjamin Marlowe, Michael Hall
July 11, 2018
Highly recommend I purchased my Hyundai a year ago. I was treated with nothing but respect and no pressure or fast talking so I made another purchase today with my hu I purchased my Hyundai a year ago. I was treated with nothing but respect and no pressure or fast talking so I made another purchase today with my husband and guess what? Infinite service again. More
by Evet1975
April 05, 2018
New car Got a new car for my father. Goran was extremely helpful and caring. He mad sure that all of my questions were answered and I got what I wanted and ne Got a new car for my father. Goran was extremely helpful and caring. He mad sure that all of my questions were answered and I got what I wanted and needed. The entire experience went smoothly. I would highly recommend this dealership. More
by JelenaL
Employees Worked With
Goran Milidrag
December 17, 2017
Didn’t have time for me Stopped in a month or two ago. They helped 2 people before me that came in after me. Was told they didn’t have time to do my oil change. Had to leave Stopped in a month or two ago. They helped 2 people before me that came in after me. Was told they didn’t have time to do my oil change. Had to leave and drive all the way to downers grove for service even though I live in the apartments behind the Honda and could’ve just walked back to my apartment while waiting. Your loss More
by JG Andersen
Employees Worked With
Matthew Murphy
December 14, 2017
Good experience My experience when buying our Hyundai was great. We had already chosen the vehicle before we arrived so the process was easy. Everything went how we My experience when buying our Hyundai was great. We had already chosen the vehicle before we arrived so the process was easy. Everything went how we expected. More
by tkamleiter78
Verified CustomerEmployees Worked With
I don’t remember
December 13, 2017
Experiance Jordan was very helpful with explaining all features of the car, maintenance and warranty. He introduced me to the service manager, and I took him inf Jordan was very helpful with explaining all features of the car, maintenance and warranty. He introduced me to the service manager, and I took him information to schedule future maintenance. More
by matt.plemm
Employees Worked With
December 12, 2017
Awesome buying experience Derrick Duff was Awesome to work with! He helped me get just what I needed. Derrick was very attentive and helpful! I had a wonderful buying experienc Derrick Duff was Awesome to work with! He helped me get just what I needed. Derrick was very attentive and helpful! I had a wonderful buying experience! More
by izzynate
Employees Worked With
Derrick Duff
December 12, 2017
New car Working with Derek made my Car buying experience at Napelton easy and confident that I was getting a good deal. I was on a tile straight and the fi Working with Derek made my Car buying experience at Napelton easy and confident that I was getting a good deal. I was on a tile straight and the financial officer, did his best to expedite my departure. The car was presented to me with a full tank of gas, washed and vacuumed. More
by dathomasjr
Employees Worked With
Derrick
