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Napleton's Valley Hyundai
Aurora, IL
2,585 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,585 reviews
August 16, 2018
Great Service! An enjoyable car buying experience! The team at Napleton’s were personable & professional. They took the time to listen to what we were after as they An enjoyable car buying experience! The team at Napleton’s were personable & professional. They took the time to listen to what we were after as they guided us through our options. Nothing was too much trouble. Very helpful and accommodating. Would definitely use them again. More
by The Martin’s
Employees Worked With
Steven Hall, Michael Hall
August 16, 2018
Great experience buying a Genesis. I cant say enough good things about Jon Smith our sales consultant. He was very professional and very courteous. He answered all of our questions and I cant say enough good things about Jon Smith our sales consultant. He was very professional and very courteous. He answered all of our questions and concerns. Also Our negotiations were also very easy going and not high pressure. More
by Tmanikas
Employees Worked With
Jon Smith
August 16, 2018
New car purchase I was greeted exiting my vehicle. By a friendly face asking I he could help me with anything. I explained to him Iwhat I was looking fo. He pulled my I was greeted exiting my vehicle. By a friendly face asking I he could help me with anything. I explained to him Iwhat I was looking fo. He pulled my first choice up on computer got pull it to front for test drive. He explained all features to me ( even though I already owned Santa Fe) somethings were new to me. I bought my first choice and I love it. Thank You for make this a hassle free experience. More
by Twin01
August 15, 2018
Outstanding experience!! I purchased a Hyundai from Napletons before and had a really good experience so I went back and kinda thought it couldn't be topped. I am telling you I purchased a Hyundai from Napletons before and had a really good experience so I went back and kinda thought it couldn't be topped. I am telling you I was wrong. The sales staff from the intern all the way up to the GM we're outstanding! I was properly redirected to a car that made sense to our needs versus buying a car that would have cost more in the long run. They were all very friendly and so helpful. I highly recommend you consider giving them a chance. Outstanding experience!! More
by tony_timmons
Employees Worked With
Tony in Fiancé , Michael Hall
August 15, 2018
Great Service! Steve Hall and the team were very fun (and hot!) My family and I highly recommend this place - pricing was more than fair! Thank you! Steve Hall and the team were very fun (and hot!) My family and I highly recommend this place - pricing was more than fair! Thank you! More
by HappyCamper17
August 14, 2018
Best experience Staff made this the best experience EVER!! Truly amazing experience . 5 Stars very knowledgeable, gave me all the options possible . Staff made this Staff made this the best experience EVER!! Truly amazing experience . 5 Stars very knowledgeable, gave me all the options possible . Staff made this a very easy purchase and great purchase . More
by mariah9
August 14, 2018
Taking it Home. Big Thanks to Nizar Assria ,and the whole crew at Valley Hyundai for putting me in a 2017 Tacoma .this truck is everything I was looking for and plus Big Thanks to Nizar Assria ,and the whole crew at Valley Hyundai for putting me in a 2017 Tacoma .this truck is everything I was looking for and plus .I spent eight months on internet looking at trucks , then just happened to drive by your dealership. fell in love with truck. your whole team made this purchase a simple process .you Guys are AWESOME!!! Thank much ,Tom and Julie More
by Tacoguy101
Employees Worked With
Nizar Assria
August 13, 2018
It was great! I definitely had a great experience here with Marcos he is excellent. Definitely knows what he’s doing and the atmosphere was just great. Will be back I definitely had a great experience here with Marcos he is excellent. Definitely knows what he’s doing and the atmosphere was just great. Will be back! More
by Michael
Employees Worked With
Marcos Navarrete
August 13, 2018
Purchase of car I was looking to buy a new car was not sure of the make but I New that I wanted a car and not a SUV . My search was over once I walked into Hyundai an I was looking to buy a new car was not sure of the make but I New that I wanted a car and not a SUV . My search was over once I walked into Hyundai and was greeted by a sales man Name John Smith . He was a very nice person to talk to and not pushy like all other sales men . I and very pleased with the service I received and as long as Hyundai keep making good quality cars and have nice sales men to sale them I will keep coming back . More
by Football01
Employees Worked With
Jon Smith
August 12, 2018
Great experience with Nizar and Brian. Great experience with Nizar, he was friendly, helpful and knowledgeable. Brian was great, once I got to him (very long wait to get through the financi Great experience with Nizar, he was friendly, helpful and knowledgeable. Brian was great, once I got to him (very long wait to get through the financing line/wait.) More
by Used car buyer
