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Napleton's Valley Hyundai
Aurora, IL
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,584 reviews
August 27, 2018
Amazing Staff & Place A great place with amazing staff members! Everyone was very friendly and helpful. Nobody was too pushy and the whole experience felt very natural. Wou A great place with amazing staff members! Everyone was very friendly and helpful. Nobody was too pushy and the whole experience felt very natural. Would definitely come back to this dealership in the future! More
by ag11
August 27, 2018
Excellent customer service I visited Napletons valley Hyundai to see a Toyota Prius they had in stock. I was greeted by Nizar who answered all my questions from beginning to en I visited Napletons valley Hyundai to see a Toyota Prius they had in stock. I was greeted by Nizar who answered all my questions from beginning to end. I loved the car. The transaction was very pleasant and painless. Nizar and his general manager Al Abbas made the process as painless as possible. Best experience ever. Thank you More
by Sam
August 24, 2018
Professional and efficient We located our car via the internet. Spoke to Nizar Assyria who arranged a test drive and handled a somewhat complicated sale via overnight mail for t We located our car via the internet. Spoke to Nizar Assyria who arranged a test drive and handled a somewhat complicated sale via overnight mail for the out of market buyer. All was handled efficiently and professionally in just a few days. Highly recommend you buy your next car from Nizar! More
by Cubs
August 24, 2018
AMAZING DEALERSHIP WITH AN AMAZING TEAM This dealership was nothing short than amazing. The new guys who took over know exactly what they are doing, they were able to get me in a 2018 hyun This dealership was nothing short than amazing. The new guys who took over know exactly what they are doing, they were able to get me in a 2018 hyundai Elantra with less than what I was originally quoted with complimentary coffee and snacks while they got me the best deal. Noel and Bill were an amazing team, I will never go to another dealership. They've got my business. More
by Krissy2
August 24, 2018
Fast, friendly & hot! I walked in looking for a lease and Nizar killed it! He was honest and straightforward...he knew his stuff & had good stories! Richard put a fantastic I walked in looking for a lease and Nizar killed it! He was honest and straightforward...he knew his stuff & had good stories! Richard put a fantastic lease deal together for me. He general manager, Al Abbas, made it happen! I am a thrilled & satisfied customer! More
by Amy321
August 23, 2018
Great service. Jon was professional,courteous. Great service. Jon was professional,courteous and helpful. I would recommend to a friend or relative. I was just looking at the time but would visit a Great service. Jon was professional,courteous and helpful. I would recommend to a friend or relative. I was just looking at the time but would visit again. Thanks More
by Besjam
Employees Worked With
Jon Smith
August 23, 2018
Amazing Dealership Amazing service, great staff, quick process and wonderful price!! Al and Noel were great in helping me find the perfect suv. In under 2 hours I was ou Amazing service, great staff, quick process and wonderful price!! Al and Noel were great in helping me find the perfect suv. In under 2 hours I was out the door with my new whip. More
by Sercho
August 20, 2018
Wonderful staff to work with. My wife and I had wonderful experience in your dealership. Nizar Assria, Richard Cunningham and Bill from fiance are great people to work with. No pre My wife and I had wonderful experience in your dealership. Nizar Assria, Richard Cunningham and Bill from fiance are great people to work with. No pressure and understand our needs. Nizar was so helpful took time to answer our question, accommodate and updated us, respectful and polite. Richard made sure that we will not leave empty handed. He made sure that I'll get the vehicle I wanted and gave a pretty good deal. Bill was informative explaining every detail in the contract and that helped me understand clearly. And finally I've been a die hard customer of toyota for a long time and I guess I found a dealership I can trust and deal with in the future. I'll make sure I'll refer this dealership yo my family and friends. More
by Reddie
August 19, 2018
New Elantra Nizar, Brittany, and the whole crew at Napleton’s we’re great to work with!! Very happy with the price and buying experience. We will look to Napleton Nizar, Brittany, and the whole crew at Napleton’s we’re great to work with!! Very happy with the price and buying experience. We will look to Napleton’s in the future. More
by edentada
Employees Worked With
Brittany McClellan, Nizar Assria
August 18, 2018
Professional and Informative Sales Rep was very professional, answered all questions and enligthen my awareness about other vehicles in comparison with the Tucson and other Hyunda Sales Rep was very professional, answered all questions and enligthen my awareness about other vehicles in comparison with the Tucson and other Hyundai vehicles. He was not overwhelming nor was he hovering around me (as I have experienced at other dealerships). Mr. Smith made this car shopping experience "good business" - Thank you! More
by NuCar 2son
Employees Worked With
Jon Smith
