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Napleton's Valley Hyundai
Aurora, IL
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,584 reviews
August 31, 2018
Great People to work with! Jon Smith is great Thanks for helping me today! Overall great experience, I would definitely send friends and family there to purchase future cars.. Jon Smith is great Thanks for helping me today! Overall great experience, I would definitely send friends and family there to purchase future cars... Thanks Again More
by New car
Employees Worked With
Jon Smith, Michael Hall
August 31, 2018
Good experience Completely met my expectations. I left with what I wanted to leave with. They were great on follow up and very informative. Thank you guys!!! Completely met my expectations. I left with what I wanted to leave with. They were great on follow up and very informative. Thank you guys!!! More
by MikeyV
August 31, 2018
New car purchase My husband and I had a great experience buying a new car at Napleton's. Nizar Assria was our salesman and we're glad we had him! He was helpful, pe My husband and I had a great experience buying a new car at Napleton's. Nizar Assria was our salesman and we're glad we had him! He was helpful, personable and made the process a snap. We didn't expect to buy a car that day but knew what we wanted. Amazingly, Napleton's just happened to have the EXACT car in stock that we wanted (it was delivered just hours before we walked in!!!). Who knew? We're really happy campers now! Nizar also introduced us to manager Michael Hall who was very nice and it became evident to us what a great, friendly family atmosphere exists here. We felt welcomed, appreciated and there was no pressure. P.S. Nizar also offered to introduce us to the service department while we were there! We were getting to know everyone that we might need to contact in the future. Wonderful! More
by morauto2931
Employees Worked With
Nizar Assria, Michael Hall
August 31, 2018
Very good car-buying experience Bill and Pedro are very nice sales persons. They take time to explain the car to me, completely honer with about the car features, the price structure Bill and Pedro are very nice sales persons. They take time to explain the car to me, completely honer with about the car features, the price structure, what they can do and can not do for me, etc. make the purchase becomes so easy and pleasant to me. Thanks to Bill and Pedro! More
by JimChao
Employees Worked With
Pedro Rodriguez, Bill McWade
August 30, 2018
2016 Subaru Outback Limited Marco's was helpful by not being too pushy and being personable. When it came to more info and details on the vehicle, he didnt hesitate to have the Marco's was helpful by not being too pushy and being personable. When it came to more info and details on the vehicle, he didnt hesitate to have their Subaru Guru come over to speak with me (Manager Mike). Very informative and was helpful on me making my decision. More
by NuSubaru
August 30, 2018
Best care buying experience! I was recommended to Steve by a friend of mine who previously purchased from him. He made the entire process simple and transparent. I will highly rec I was recommended to Steve by a friend of mine who previously purchased from him. He made the entire process simple and transparent. I will highly recommend him to everyone I know! More
by Happy customer
Employees Worked With
Steven Hall
August 30, 2018
The best I had the pleasure with working with Brittany McClellan. Very nice and professional. I drove out of my way to come to Napletons all thanks to her. I w I had the pleasure with working with Brittany McClellan. Very nice and professional. I drove out of my way to come to Napletons all thanks to her. I will be back to buy another car soon. I will make sure to tell friends and family about my experience. Thanks brittany More
by Chicago86
Employees Worked With
Brittany McClellan
August 29, 2018
Friendly Very thankful for all your help thank you very much! Definitely recommend this dealerdhip to all my family and friends and for the bilingual assisstan Very thankful for all your help thank you very much! Definitely recommend this dealerdhip to all my family and friends and for the bilingual assisstance from Marcos. More
by rosaaleman
Employees Worked With
Other Employees :
Marcos Navarrete, Keayana Gaona, Michael Hall
August 28, 2018
Best Car Buying Experience Nizar was absolutely excellent! He was patient, knowledgeable, honest and very efficient! Nizar and the team made me welcomed throughout the whole pro Nizar was absolutely excellent! He was patient, knowledgeable, honest and very efficient! Nizar and the team made me welcomed throughout the whole process! This was my 4th time purchasing a car, my first new, and by far has been the best experience. Everyone at Napleton was very understanding and attentive to my needs which made for an amazing experience! More
by Jessica
August 27, 2018
Perfect I wish this dealership was closer. They were a great a example of what a top tier dealership is. and every other dealership should look to see how the I wish this dealership was closer. They were a great a example of what a top tier dealership is. and every other dealership should look to see how they operate. Steve H. Was definitely helpful, if it wasn't for him, I wouldn't have driven my new car home today, we finished our paperwork so quick and he did awesome from a personal and sales consultant perspective. More
by Subarus
Employees Worked With
Steven Hall
