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Napleton's Valley Hyundai
Aurora, IL
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,584 reviews
October 12, 2018
awesome customer service Derrick was really wonderful very patient thru our buying process he went the exta mile to get me the nest deal ppssible I would highly recommend him Derrick was really wonderful very patient thru our buying process he went the exta mile to get me the nest deal ppssible I would highly recommend him and give him a 5 star rating I will tell my friends to see him for a pleasnt experience. He is not pushy at all and is great More
by sue m
Employees Worked With
Derrick Duff, Nizar Assria
October 12, 2018
BEST EXPERIENCE EVER!!!! Where do I begin besides saying Derrick Duff is THE MAN. He definitely went above and beyond and made my day. He made me into a believer that anything Where do I begin besides saying Derrick Duff is THE MAN. He definitely went above and beyond and made my day. He made me into a believer that anything can be done. He made sure that I was well taken care of when I walked in and out the door. He made my buying experience one to remember. I couldn’t thank him enough for the time and effort that he put into helping me. I would recommend him to anybody that I come across that needs a new car. Thank you again Derrick for your all your help and dedication. More
by Megpie90
October 12, 2018
Fast and Professional! I came by this Hyundai Dealer just to browse because it’s literally 10 minutes from my house. This place was pretty busy ! I was lucky enough to deal I came by this Hyundai Dealer just to browse because it’s literally 10 minutes from my house. This place was pretty busy ! I was lucky enough to deal with a professional salesman Nizar who was pretty knowledgeable on Hyundai’s lol I’ve always been a Honda or Toyota kind of guy but the Hyundai warranty caught my eye . 10 year power train or 100k miles. Solddddd baby! Haha this was my wife’s new Santa Fe and she hardly drives so it worked out perfect . Nizar was a pleasure to deal with and his managers AL and Rich gave me a great price and low apr so i didn’t even have to get my own financing . I’ll definitely be back in 10 years lol ! More
by Abeybaby
October 12, 2018
Great place to deal with Great place to work with and to purchase a new car from. Very easy and smooth process and the people there really work with you. Great place to work with and to purchase a new car from. Very easy and smooth process and the people there really work with you. More
by Ed99
Employees Worked With
Other Employees :
Brittany McClellan, Keayana Gaona
October 10, 2018
1 hr and 45 mins and No Oil Change !! Came in for Oil Change at 5:20pm and was told by the service representative that it will take about 45 minutes for Oil Change. Unfortunately it’s been Came in for Oil Change at 5:20pm and was told by the service representative that it will take about 45 minutes for Oil Change. Unfortunately it’s been 1 hour and 45 minutes and my car was standing in the same area as I brought in for Oil Change. No mechanics have worked on it for Oil Change. I happened to talk Service Manager and explained the incompetence of Service Representative not being able to handle a simple Oil Change in a timely manner (45mins). I am told and given assurance by Service Manager that my car will be ready in 25 minutes. It’s very strange that the 25 minutes work didn’t get accomplished in 1 hour and 45 minutes. More
by samneri33
Employees Worked With
Service Representative
October 10, 2018
All around helpful and fun Ben was awesome, relaxed and very easy to talk to, helped make a stressful situation better. Both Derrick and Ben were very helpful and calm when I st Ben was awesome, relaxed and very easy to talk to, helped make a stressful situation better. Both Derrick and Ben were very helpful and calm when I started stressing out about leasing a vehicle rather than buying. Banging the gong and having the whole staff honk horns after buying my car was fun and took away the nerves of making a big purchase! Drove out a happy customer! More
by Sineado711
Employees Worked With
Benjamin Marlowe, Derrick Duff
October 09, 2018
Steve Hall If you're at this dealer looking for a vehicle, go straight to Steve Hall! He will take care of you and help you with everything. If you're at this dealer looking for a vehicle, go straight to Steve Hall! He will take care of you and help you with everything. More
by lv920
October 09, 2018
2018 Sparkling Santa Fe I came in for a car repair with no intention of trading in the Santa Fe I already owned. Then I met Derrick and he and Rick worked out a package on a I came in for a car repair with no intention of trading in the Santa Fe I already owned. Then I met Derrick and he and Rick worked out a package on a new Santa Fe too good to pass up. Thanks so much for your willingness to work with me to get me into a new Santa Fe, my FOURTH one I’ve purchased from this dealership. More
by Traeshiek
October 09, 2018
2nd car purchase thru Napleton Hyundai Best salesman ever. 2 new Hyundai purchases in 1 month. Love our new Santa Fe and Tucson. Derrick Duff is great to deal with. Great deals on both purc Best salesman ever. 2 new Hyundai purchases in 1 month. Love our new Santa Fe and Tucson. Derrick Duff is great to deal with. Great deals on both purchases! More
by SCHERIBEL
October 08, 2018
Impressive sales staff found us the right car for the $$$ Sales staff Jordan Kabranov found us the right car for our needs. He asked us many questions about our family, driving needs and budget. After test Sales staff Jordan Kabranov found us the right car for our needs. He asked us many questions about our family, driving needs and budget. After test driving a car we saw online, he suggested another car that was the perfect fit for us. He truly did work hard to get us the best financing and a great deal on our trade-in. Finally, he did not rush us as the process pushed past closing time. More
by Hac123
