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Napleton's Valley Hyundai
Aurora, IL
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,584 reviews
November 28, 2018
The experience was great the people were ben,kyle,and al Great place to come to and they are very helpful to get the job done are very friendly people to work with and talk to Great place to come to and they are very helpful to get the job done are very friendly people to work with and talk to More
by Eddieolson1977
November 28, 2018
Thank you Selby I want to thank Robert and Selby for going out and beyond to get me into my new 2018 Elantra. I gave them a challenge because of my poor credit. And t I want to thank Robert and Selby for going out and beyond to get me into my new 2018 Elantra. I gave them a challenge because of my poor credit. And they proved they can you into a new car. I love it More
by Mari82
Employees Worked With
Selby Wilson and Robert
November 27, 2018
Ryan puts customers first What I liked most about Ryan is that he actually listened to my needs and did not try to sell me another vehicle or pressure me to buy the car. He was What I liked most about Ryan is that he actually listened to my needs and did not try to sell me another vehicle or pressure me to buy the car. He was patient with me and made sure he answered all my questions. He also gave me advice on financing since it was my first time buying a car. He put himself in my shoes and it showed he truly cared. I recommend asking for Ryan on your next visit. He's knowledgeable and will put you first before anything. Thank you Ryan! More
by Eduardo
Employees Worked With
November 27, 2018
Great job! Everyone was friendly, professional, and answered all of my questions. Nizar was outstanding he really worked with getting me in a car within the bud Everyone was friendly, professional, and answered all of my questions. Nizar was outstanding he really worked with getting me in a car within the budget I wanted. More
by Rs090882
Employees Worked With
Nizar Assria
November 24, 2018
John Smith is the greatest! John Smith was easy to work with and got me a great car!! Make sure you ask for John!!! We pretty much spent the day together and I truly liked him!! John Smith was easy to work with and got me a great car!! Make sure you ask for John!!! We pretty much spent the day together and I truly liked him!! More
by Josh11matt
Employees Worked With
Jon Smith
November 21, 2018
Great experience Jordan was very friendly and helpful. Thanks for your help too Rich and Steve F! It was a pleasure working with you. I would definitely buy from you a Jordan was very friendly and helpful. Thanks for your help too Rich and Steve F! It was a pleasure working with you. I would definitely buy from you again! More
by Kristin S.
November 21, 2018
Horrible Service Experience I had a horrible experience at the service center. I had an appointment on Saturday to fix my door. They claimed to have fixed it on Saturday so I too I had a horrible experience at the service center. I had an appointment on Saturday to fix my door. They claimed to have fixed it on Saturday so I took it home. I get home and it's not fixed... I call on Saturday night to make an appointment on Tuesday to get it resolved for 6pm and i got there early at 5pm. I never received a call on Tuesday night about my car, so I had to call them on Wednesday morning about my car. They hadn't even started or looked at my car when i had an appointment! Dont schedule appointments if you are not going to have time to look at the cars or even bother to call... Then because of the inconvenience they did not charge me for the labor, but I still had to pay for the part. I appreciate not having to pay for the labor, but i know for a fact that the labor is cheaper than the part and the one part was almost $300... I am very disappointed at the experience I had with the service department and i wont be coming back for any service at this dealership. Dan was an excellent service representative, so i thank him for that, but otherwise I was not pleased or impressed. More
by Ashleyrg97
Employees Worked With
Dan Shultz
November 21, 2018
2019 Santa Fe I did some preliminary research on the 2019 Santa Fe online. I then went to Napleton Valley Hyundai to see the car for myself and do a test drive. My I did some preliminary research on the 2019 Santa Fe online. I then went to Napleton Valley Hyundai to see the car for myself and do a test drive. My sales rep was Nizar. He provided me with all the information about the vehicle that I needed. After some financial discussions, I purchased the Santa Fe. Nizar went over every aspect of the new car with me and it was a good experience. More
by RDEMA
Employees Worked With
Nizar Assria
November 19, 2018
Misslead Before you buy a car from them, ask if they have a second key for it, bad customer service, was planning to buy another car for my wife but I wouldn’t Before you buy a car from them, ask if they have a second key for it, bad customer service, was planning to buy another car for my wife but I wouldn’t go back again!!!!!!!! More
by Matito07
November 18, 2018
Wonderful dealership! My plan on the day I walked in to Napleton’s Valley Hyundai was to look at their Santa Fe and Tucson models before I turned in my Ford lease. I liked My plan on the day I walked in to Napleton’s Valley Hyundai was to look at their Santa Fe and Tucson models before I turned in my Ford lease. I liked the Tucson and Nizar’s salesmanship so much I leased the Tucson before turning in my other lease. Thank you Nizar for making the process painless. More
by So long Ford
Employees Worked With
Nizar Assria
