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Napleton's Valley Hyundai
Aurora, IL
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,584 reviews
December 03, 2018
great experience I can't thank enough to this guys nizar and Jon thank so much.. we fit so much more.. we are so happy with my 2019 santa fe. I can't thank enough to this guys nizar and Jon thank so much.. we fit so much more.. we are so happy with my 2019 santa fe. More
by 1747aldama
Employees Worked With
Jon Smith, Nizar Assria
December 03, 2018
Best car buying experience ever!! I love my new Hyundai Tucson! Goran was my Sales Professional and he did an awesome job getting me the right car at the right price. He was very knowl I love my new Hyundai Tucson! Goran was my Sales Professional and he did an awesome job getting me the right car at the right price. He was very knowledgeable and took the time to answer all my questions. I will be a returning customer and I would recommend Goran to my family and friends for their car buying needs. Excellent customer service! More
by Linda 9/5
Employees Worked With
Goran Milidrag
December 03, 2018
Hands down the BEST car buying experience!! Goran provided outstanding service and got me into my most favorite car I have ever owned! Great price, too! I love my Kona so much! Goran made the e Goran provided outstanding service and got me into my most favorite car I have ever owned! Great price, too! I love my Kona so much! Goran made the experience exceptional. He is caring, professional and so knowledgeable! I recommend Goran and Napleton to everyone! More
by Sharon331
Employees Worked With
Goran Milidrag
December 01, 2018
Best experience! I went to a few dealerships looking to get a car loan and everyone kept telling me what I wanted to hear. I really was looking for a dealership I coul I went to a few dealerships looking to get a car loan and everyone kept telling me what I wanted to hear. I really was looking for a dealership I could trust. I am rebuilding my credit so Car buying has not been pleasant until I arrived at Napleton I ran into Derek Urban and Nizar Assria and they told me not to worry they would be able to help me out. I really challenged these guys and they were beyond AMAZING. I drove off in my new Elantra! I definitely will be referring everyone to Napleton. Thank you so much!! More
by Alisha H
December 01, 2018
Great experience Ben was an informed & helpful salesman. He was patient and knew plenty of information about all makes and models that we were looking into. Overall gr Ben was an informed & helpful salesman. He was patient and knew plenty of information about all makes and models that we were looking into. Overall great customer service. More
by Katiemcn
November 30, 2018
My first new car buying experience at Napleton Hyundai After visiting the dealership several times, I finally decided on a new car purchase. As a previous owner of a Hyundai vehicle, I was pretty sure of w After visiting the dealership several times, I finally decided on a new car purchase. As a previous owner of a Hyundai vehicle, I was pretty sure of what I was after when walking in the door. Our salesperson, Derrick, listed to what I was looking for and helped us get right to business. He knew I was serious about getting a good deal and offered me his best. After a bit of negotiation, we arrived at an acceptable price and I became the owner of a new Elantra. I was satisfied with the car and Derrick’s professional demeanor. I would recommend Napleton Hyundai to others looking for a new car. More
by Nathan Beitler
November 30, 2018
Amazing Service My cousin and I visited Hyundai on 11/28/18 to trade in her money pit Cadillac. Dee Zavala was so helpful that she talked me into trading my 2011 Son My cousin and I visited Hyundai on 11/28/18 to trade in her money pit Cadillac. Dee Zavala was so helpful that she talked me into trading my 2011 Sonata . I can't express how great she and the staff were, especially since we didn't have the best credit. They made it happen for my cousin and I. I walked out with a 2018 Hyundai Sonata SEL and my cousin a 2018 Elantra loaded. FYI this is my 3rd Sonata from Napleton. More
by gelicae.82
Employees Worked With
Dee Zavala
November 28, 2018
Satwant Had a very nice time at the dealership they made it very comfortable environment to think in and come to a deal. I would recommend them to anyone for Had a very nice time at the dealership they made it very comfortable environment to think in and come to a deal. I would recommend them to anyone for a great deal More
by Satwant44
Employees Worked With
Nizar Assria
November 28, 2018
Good Experience! From the moment we entered the Dealership, we were greeted with friendly, attentive customer service by every member of the Napleton Valley team. St From the moment we entered the Dealership, we were greeted with friendly, attentive customer service by every member of the Napleton Valley team. Steven Hall listened carefully to our requests and requirements for a new car and was able to present us with the exact vehicle, that met all of our needs, with the first test drive. We are extremely happy with our new Santa Fe! More
by Satisfied Client
Employees Worked With
Steven Hall
November 28, 2018
Excellent customer service Excellent customer satisfaction and service. They are friendly and very helpful. Definitely a place to shop for your next vehicle. I am Very very sati Excellent customer satisfaction and service. They are friendly and very helpful. Definitely a place to shop for your next vehicle. I am Very very satisfied. More
by UNICORN1971
