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Napleton's Valley Hyundai
Aurora, IL
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,584 reviews
December 15, 2018
Outstanding service by Jordan. Jordan has helped us several times at Napleton. He is an outstanding salesman. We have bought 6 total vehicles from him, we will for sure be back anot Jordan has helped us several times at Napleton. He is an outstanding salesman. We have bought 6 total vehicles from him, we will for sure be back another time. More
by stmsoccerman
December 15, 2018
Always easy working with Jordon. It’s always a pleasure working with Jordon, this is the sixth vehicle we have purchased from the dealership. I’ll be back again for my next vehicle It’s always a pleasure working with Jordon, this is the sixth vehicle we have purchased from the dealership. I’ll be back again for my next vehicle More
by Moriarty1902
December 12, 2018
Best By Far I have always been a FORD person but it has gotten to the point in my life that I really needed a doable car pmt. So I gave Napleton a chance. And let I have always been a FORD person but it has gotten to the point in my life that I really needed a doable car pmt. So I gave Napleton a chance. And let me tell you, it was the best choice I made. Jprdan Kabranov will go above and beyond to make that happen. I didn't think it was possible but he made it possible. I know where I will be going when I need another car. Thank you Napelton Valley. You have gained another customer. More
by Laura
December 11, 2018
Brian Anderson: An Outstanding 2019 Santa Fe Orientation I had my new car orientation for my 2019 Santa Fe Ultimate with Brian Anderson and he was outstanding. He covered everything I could have needed on o I had my new car orientation for my 2019 Santa Fe Ultimate with Brian Anderson and he was outstanding. He covered everything I could have needed on our new SUV. I was amazed at everything that this 2019 Santa Fe can do regarding safety, comfort and ease of use. He was patient and went over everything until I understood. There were even items that I was completely unaware that this vehicle had. I will not hold it against him that he is a Clemson Football fan and will certainly feel bad for him when his Tigers fall to ND!!!! Thanks for everything! More
by JKBOPB
Employees Worked With
December 08, 2018
Napleton’s Valley Hyundai #1- Goran Milidrag is Awesome We spent a great day at Napleton’s Valley Hyundai with Goran Milidrag who was an outstanding salesperson and a really nice person too! And that is imp We spent a great day at Napleton’s Valley Hyundai with Goran Milidrag who was an outstanding salesperson and a really nice person too! And that is important in car purchases as they are few and far between! He was very very patient with our purchase of a 2019 Hyundai Santa Fe Limited! We changed our minds many times during the purchase process and he had every reason to be frustrated with us and he never ever was and he seemed as happy as we were with the purchase! We will definitely be back again when my son is ready to buy! More
by JKBOPB
Employees Worked With
Derrick Urban , Goran Milidrag
December 08, 2018
Helpful and patient Derrick and Ben were very helpful answering my endless questions. I appreciate the hard work and dedication, staying up late answering texts to make s Derrick and Ben were very helpful answering my endless questions. I appreciate the hard work and dedication, staying up late answering texts to make sure we got the right car for us! - Dave and Tammy More
by Happy customer
Employees Worked With
Benjamin Marlowe, Derrick Duff
December 06, 2018
Excellent management Love visiting this dealership! Everyone is so friendly and truly make you feel at home. You walk in and are met with smiling faces, as well as employe Love visiting this dealership! Everyone is so friendly and truly make you feel at home. You walk in and are met with smiling faces, as well as employees focused on helping us, the customers!! More
by DanielleLee95
Employees Worked With
December 05, 2018
Great Experience GORAN Milidrag! He was absolutely amazing! Extremely helpful and friendly! His diligence and eagerness to help was beyond impeccable!!! Thank you so GORAN Milidrag! He was absolutely amazing! Extremely helpful and friendly! His diligence and eagerness to help was beyond impeccable!!! Thank you so much..great experience! More
by Shakira33
Employees Worked With
Goran Milidrag
December 03, 2018
GREAT EXPERIENCE Don't know how you could have a better salesman than Nazir. Very knowledgeable on the new Sonata we bought. No high pressure and negotiated a good pr Don't know how you could have a better salesman than Nazir. Very knowledgeable on the new Sonata we bought. No high pressure and negotiated a good price for us. HE IS VERY CARING. This dealership in my opinion is about as good as it gets. More
by Terry 85
Employees Worked With
Other Employees :
Nizar Assria, Aneisha Landrum, Michael Hall
December 03, 2018
Great experience!!!! Great buying experience. I have bought 3 cars from Goran and every buying experience is better than the privious one, great job keep up the good work! Great buying experience. I have bought 3 cars from Goran and every buying experience is better than the privious one, great job keep up the good work!!! More
by Murat A
Employees Worked With
Goran Milidrag
