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Napleton's Valley Hyundai
Aurora, IL
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,584 reviews
December 21, 2018
My daughters new car Came in and spoke with Nizar Assria and he was very professional and answered every question we asked. He got us into the car of my daughters dream an Came in and spoke with Nizar Assria and he was very professional and answered every question we asked. He got us into the car of my daughters dream and I’d highly recommend him to everyone I know. We are very happy because he went above and beyond to get us into what she wanted. So thank you Nizar for doing what you do best. Richard Hines. More
by Richard1
Employees Worked With
Other Employees :
Brittany McClellan, Nizar Assria
December 20, 2018
Excellent customer service Jordan was outstanding. He was easy to work with and did his best to help us acciwve our goal. I would highly recommend Jordan! Brian Anderson was als Jordan was outstanding. He was easy to work with and did his best to help us acciwve our goal. I would highly recommend Jordan! Brian Anderson was also outstanding. He made the finance process quick and simple and was VERY helpful. They both did a great job! More
by TZombolas
December 20, 2018
Good horse trading, but process way too long. Process of negotiating price is too much back and forth with too many I have to check with manager up the food chain. With today's technology it is e Process of negotiating price is too much back and forth with too many I have to check with manager up the food chain. With today's technology it is easy to shop prices and fair ranges of price. Incentive offer was more of a bait and switch - eligible for $2500 but if I take 0% financing then only can have $1500. However, in signing finace paperwork dealer took $2500 cridit pzyable to dealer. Wht didn't I get that credit? More
by Bill123
Employees Worked With
Rick ( finance), Nizar Assria, Bill McWade
December 17, 2018
Nizar Assria Nizar was paitient and very informative. He treated me with respect, something I do not usually get due to being young at a dealership. Excellent serv Nizar was paitient and very informative. He treated me with respect, something I do not usually get due to being young at a dealership. Excellent service from the other two that helped over the phone. More
by Brandon182
Employees Worked With
Brittany McClellan, Nizar Assria, Aneisha Landrum
December 17, 2018
Excellent Experience Nizar was great to work with. He had the car ready for a test drive when we got there and helped us work out the details on purchasing it. We did no Nizar was great to work with. He had the car ready for a test drive when we got there and helped us work out the details on purchasing it. We did not think we would be buying that day, so were surprised that everything worked out and we completed the trade-in and purchase. Would recommend Nizar and Napleton's Valley Hyundai to anyone. More
by redlad
Employees Worked With
Roxanne - Finance, Nizar Assria, Keayana Gaona
December 16, 2018
The greatest car purchase experience The dealership and salesman were great. Jordan showed me all car specs, introduced me to service department. Jordan was compitent and understood all m The dealership and salesman were great. Jordan showed me all car specs, introduced me to service department. Jordan was compitent and understood all my car needs. More
by Sophia
December 15, 2018
Incredible Customer Service With me being a full-time college student my budget was very tight. I appreciate how Jordan took this into consideration when looking at vehicles. We With me being a full-time college student my budget was very tight. I appreciate how Jordan took this into consideration when looking at vehicles. We looked for a few hours before we found my car. Best decision I ever made. I will definitely be coming back again in the future. Would recommend this dealership to anyone. More
by taylor.cunz
Employees Worked With
December 15, 2018
Great Experience from the time you walk in Very friendly from the time you walk in. They were very helpful and able to work with us. It didn’t take that long and the whole experience from begin Very friendly from the time you walk in. They were very helpful and able to work with us. It didn’t take that long and the whole experience from beginning to end was great. Thanks to Al the GM & Goran the Sales Consultant for everything! More
by restojj99
December 15, 2018
Excellent They were so busy and full of energy giving great deals not just to me to everyone!! Go see these guys they have super low prices compared to other de They were so busy and full of energy giving great deals not just to me to everyone!! Go see these guys they have super low prices compared to other dealerships!!! More
by Alonso
Employees Worked With
Oscar Hurtado is the most honest person we met in any dealership!!!, Goran Milidrag
December 15, 2018
Great service! I'd just like to say that this was a best car buying experience I've ever had! Goran made it so easy to purchase my vehicle! I will definitely come ba I'd just like to say that this was a best car buying experience I've ever had! Goran made it so easy to purchase my vehicle! I will definitely come back and send anyone who is interested in buying a car! Thank you again! More
by Love bug
Employees Worked With
Goran Milidrag
