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Napleton's Valley Hyundai
Aurora, IL
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,584 reviews
January 01, 2019
Best Hyundai Dealership! I visited a few Hyundai dealerships in the Chicagoland. This dealership was the best! Excellent customer service. Adrian Alvarez and Derek Urban were I visited a few Hyundai dealerships in the Chicagoland. This dealership was the best! Excellent customer service. Adrian Alvarez and Derek Urban were excellent. They were personable and attentive to my car needs and provided great service. This dealership is a one stop shop. Extensive inventory! If you are looking for a Hyundai, you will find it here. Thank you! More
by Happy Customer
December 31, 2018
So helpful! Although they were short-staffed every person took the time to provide great customer service. Nizar explained the differences and benefits of each ca Although they were short-staffed every person took the time to provide great customer service. Nizar explained the differences and benefits of each car and really worked with our budget. More
by Mal_co14
Employees Worked With
Roxanna, Nizar Assria
December 31, 2018
Excellent experience at Napleton’s! Nizar was extremely patient and helpful from the second we met with him! He sold us a Tucson and made sure we got exactly what we needed, and did not Nizar was extremely patient and helpful from the second we met with him! He sold us a Tucson and made sure we got exactly what we needed, and did not try to take us outside of our comfort zone at any point. Some salesmen try to upsell and drift from what their customer is looking for, and Nizar did the opposite of that. We felt comfortable being honest with him about any concerns we had with our purchase and he addressed all of them respectfully. It was a pleasant experience and we would gladly choose him as our sales rep in the future. More
by johnbhoffman
Employees Worked With
Nizar Assria
December 30, 2018
New car Ben Marlowe went above and beyond to do everything him and the dealership could do to put me in a new vehicle. They came through with a good deal, and Ben Marlowe went above and beyond to do everything him and the dealership could do to put me in a new vehicle. They came through with a good deal, and now I get to drive out of the dealership with a new vehicle. I will definitely come back More
by Cbowden10612
Employees Worked With
Benjamin Marlowe, Keayana Gaona
December 29, 2018
Great experience Very good experience purchasing a vehicle. Enjoyed the employees and the car selection. Nizar was a huge help and was interested in our well-being. Very good experience purchasing a vehicle. Enjoyed the employees and the car selection. Nizar was a huge help and was interested in our well-being. More
by cgentry45
Employees Worked With
Nizar Assria
December 29, 2018
Awesome! Nizar Assria helped me purchase a 2018 Hyundai sonata sport, and was very helpful and nice! Painless and had a really great experience overall :D Nizar Assria helped me purchase a 2018 Hyundai sonata sport, and was very helpful and nice! Painless and had a really great experience overall :D More
by Adina1992
Employees Worked With
Nizar Assria
December 29, 2018
Smooth process, great price, excellent car! I took weeks to decide on what car I wanted. Dealt with Steve F. I also had correspondences with Derek and Jordan, they were all great. Very patien I took weeks to decide on what car I wanted. Dealt with Steve F. I also had correspondences with Derek and Jordan, they were all great. Very patient and professional. I even had e-mail contact with Al the GM. This is not the stereotypical pushy dealership. If you want to be treated fairly and with respect, this is the place to come! I had a very smooth, quick purchasing experience, (finance gentleman was also great), walked away with a very good deal and great vehicle. What the heck else can one ask of a car dealer!! PS this is the 3rd car I've purchased from Napleton's Hyundai and never disappointed. More
by Anthony S.
December 28, 2018
Great experience, not pushy sales at all! Everything was done to work with my situation. Great service and walked out with a new vehicle! Highly recommend coming here when in search of new veh Everything was done to work with my situation. Great service and walked out with a new vehicle! Highly recommend coming here when in search of new vehicle! More
by Jamie M
December 24, 2018
Professionalism Napleton’s Valley Hyundai is the only place I’d recommend purchasing a vehicle in the western suburbs. Ask for Nizar.. He did a great job Napleton’s Valley Hyundai is the only place I’d recommend purchasing a vehicle in the western suburbs. Ask for Nizar.. He did a great job More
by Roger_That
Employees Worked With
Other Employees :
Brittany McClellan, Nizar Assria, Aneisha Landrum, Keayana Gaona
December 21, 2018
Excellent customer service I have purxhaswd many cars in my lifetime and nizar by far has provided the best expereince I have ver had. Thank you so much for a job well done. I have purxhaswd many cars in my lifetime and nizar by far has provided the best expereince I have ver had. Thank you so much for a job well done. More
by Roger sch
Employees Worked With
Other Employees :
Danielle Lee, Nizar Assria, Aneisha Landrum, Keayana Gaona
