Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,584 reviews
January 09, 2019
Awesome Honest Deal I found the car advertised online and on their website, and when I called, Jackie assured me that I would get all the incentives I qualified for. I dr I found the car advertised online and on their website, and when I called, Jackie assured me that I would get all the incentives I qualified for. I drove to the dealership to see the car and was assigned Nizar. He was very friendly, very professional, and very knowledgeable about the Sonata. I did not feel pressured in any way, and he and Rick worked on financial numbers. I felt very confident that I was receiving the best price and great service. Kevin the finance manager was great as well. This is my fourth Hyundai, and the second from this dealership. I would definitely return when looking for a new car. More
by Sonata Mike
January 09, 2019
Great car buying experience! Nizar was open and honest right from the start. I couldn’t be happier with my purchase or the process. I would highly recommend him to anyone. I will Nizar was open and honest right from the start. I couldn’t be happier with my purchase or the process. I would highly recommend him to anyone. I will be looking for another car this summer for my son, so I plan on seeing him again. More
by ds8271
Employees Worked With
Nizar Assria, Aneisha Landrum
January 07, 2019
Great Car Buying Experience I would highly recommend Napleton’s Valley Hyundai. Ben Marlowe was the agent I worked with. He was easy and transparent to do business with. Had a g I would highly recommend Napleton’s Valley Hyundai. Ben Marlowe was the agent I worked with. He was easy and transparent to do business with. Had a great all around experience with everyone who was involved in the transaction. More
by Sonata2018
Employees Worked With
Derek Urban, Kevin Bombeck, Benjamin Marlowe
January 06, 2019
Service Experts I have had many struggles with my used Hyundai purchased from carmax. These guys were able to get my major issues fixed within hours, all while taking I have had many struggles with my used Hyundai purchased from carmax. These guys were able to get my major issues fixed within hours, all while taking the time to ensure I knew exactly what was going on. I will definitely be back if I ever need service done again. There is a reason they are rated so highly! More
by Rlarsen
Employees Worked With
Dan Schultz
January 05, 2019
Great Customer Service My experience was great! Keayana is the reason I chose Napleton Hyundai to purchase my car, and Nizar was the reason I selected a great car. Thank you My experience was great! Keayana is the reason I chose Napleton Hyundai to purchase my car, and Nizar was the reason I selected a great car. Thank you both for your time and help. Very professional and awesome customer service. Great team work, because of you both I have a great durable car for my family. I am so Happy! More
by Quality
Employees Worked With
Dion and Roxann, Nizar Assria, Keayana Gaona
January 04, 2019
EXCELLENT service Amazing experience I highly recommend this dealership the staff is very welcoming and I couldn't be any happier. My deal went well and I was in and ou Amazing experience I highly recommend this dealership the staff is very welcoming and I couldn't be any happier. My deal went well and I was in and out! More
by Kyle qqq
January 03, 2019
2-for-2 buying cars here I have bought two cars here--in 2013 a new car and in late in 2018, a used car. My first trip, in 2013, came following bad experience at a Hyundai dea I have bought two cars here--in 2013 a new car and in late in 2018, a used car. My first trip, in 2013, came following bad experience at a Hyundai dealership in Chicago. The experience here was 100 percent different and when I had a car crisis Christmas week, I returned. They worked with me to work a deal. My experience has been A-plus both times I have been there, and I have already told friends and family members to consider this dealership -- including people I know who are actively searching for a car. When my current vehicle's life is over, I'll head to this dealership again. More
by DarrylM
January 03, 2019
8 CARS ALREADY JORDAN AS ALWAYS WAS VERY PATIENT WITH US AND AS ALWAYS FOUND US WHAT WE WERE LOOKING FOR.THIS TIME WE ONLY PURCHASE TWO ,BUT TOTAL BOUGHT FROM HIM IS JORDAN AS ALWAYS WAS VERY PATIENT WITH US AND AS ALWAYS FOUND US WHAT WE WERE LOOKING FOR.THIS TIME WE ONLY PURCHASE TWO ,BUT TOTAL BOUGHT FROM HIM IS 8!!!!!!! More
by park
January 03, 2019
Awesome experience I would love to thank this Hyundai team and family , I have bought my first car here and amazing experience I came back today 2019 and walked out supe I would love to thank this Hyundai team and family , I have bought my first car here and amazing experience I came back today 2019 and walked out super shocked and surprised with a new car , the way this team worked with me and made it happen like no other team will work hard like this team , if you think there is no way trust me they will make it happen and make you walk out feeling great with a new car you loved from the start. Thank you Hyundai team I wouldn’t think of any other place to shop for any vehicle !! Start your 2019 as a Hyundai family ! More
by Jayboss1
Employees Worked With
Other Employees :
Brittany McClellan, Nizar Assria, Aneisha Landrum, Keayana Gaona
January 02, 2019
Excellence It was a great car shopping experience. Best salesman ever he was very patient and very professional.He made my car shopping experience very pleasant It was a great car shopping experience. Best salesman ever he was very patient and very professional.He made my car shopping experience very pleasant abs stress free I would highly recommend him. More
by BrendaG
Employees Worked With
Nizar Assria
