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Napleton's Valley Hyundai

Aurora, IL

4.7
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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4333 Ogden Ave.

Aurora, IL

60504

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Showing 2,584 reviews

February 02, 2019

Outstanding! I came in with high expectations and I was not disappointed. Goran was patient and professional and accommodating. He made it a great experience. Even More

by LindaLou 723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Milidrag
Feb 06, 2019 -

Napleton's Valley Hyundai responded

Hello, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! We hope you have a great day!

February 02, 2019

Job Rick and Roxanne. Oh , And Steve😁 It was the most pleasant car buying experience I’ve ever had. I am so appreciative of everyone’s patience with me. They were absolutely awesome!!! Tha More

by Sugarmamma7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : And Roxanne was a delightful breath of fresh air!!?? Thank you ????, Jon Smith
Feb 06, 2019 -

Napleton's Valley Hyundai responded

Hello, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know! We hope you have a great day!

February 02, 2019

SELBY OLIVER IS THE BEST!!! Omg!! He walked to us so nice and very professional!! My mom and I was only coming in response of a prequalified letter but SELBY made sure we left wi More

by Jalvis84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SELBY OLIVER , Brittany McClellan
Feb 06, 2019 -

Napleton's Valley Hyundai responded

Hello, thank you for your kind words and congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a great day!

January 31, 2019

Amazing service! It was our third dealership of the day and we had a set budget that no one would work with. Nizar worked well with us, and fought for us to get the ri More

by Gymkin17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nizar Assria, Aneisha Landrum
Feb 06, 2019 -

Napleton's Valley Hyundai responded

Here at Napleton's Valley Hyundai, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

January 31, 2019

Spectacular service! I’ve leased a 2015 Hyundai Elantra back in 2015, came back 3 years later right when the lease was over to sign for the car because I wanted to keep it More

by Nessa93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Milidrag
Feb 06, 2019 -

Napleton's Valley Hyundai responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

January 30, 2019

Used car Ann Smith was the first person to call me from the internet when I seen a vehicle that I interested in. Ann was very nice on the phone, so I went into More

by P.theo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kabranov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John, finance manager, 5 star as well !
Feb 06, 2019 -

Napleton's Valley Hyundai responded

We're glad to hear that everything was completed to your satisfaction, P.theo! Please let us know if there is ever anything else we can assist you with.

January 28, 2019

Second car purchase in 2 years This is the second sonata I bought in two years and yet another great experience. I service my car here all the time. Nizar and Al did a great job More

by Brad Rodez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Klecka, Brittany McClellan, Nizar Assria, Aneisha Landrum, Keayana Gaona
Feb 01, 2019 -

Napleton's Valley Hyundai responded

Brad, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know! We hope you have a great day!

January 28, 2019

Friendly, helpful and great selection of cars! Jordan was friendly and quick to find cars to test drive. Lots of great cars to choose from. They were very very reasonable with pricing. Jordan staye More

by jonl123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kabranov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2019 -

Napleton's Valley Hyundai responded

Hello, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know! We hope you have a wonderful day!

January 28, 2019

Helped son purchase first used car I helped my son purchase his first used car- 2013 Camry. My son lives downstate and wanted to purchase vehicle on Saturday, 1/26. After researching se More

by Dave L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kabranov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
Feb 01, 2019 -

Napleton's Valley Hyundai responded

Dave, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! We hope you have a great day!

January 26, 2019

A very enjoyable and respectful experience My salesperson was very knowledgeable of the products and features. He explained in detail all the features and the benefits associated with them. I n More

by patb831
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Assria, Keayana Gaona
Jan 30, 2019 -

Napleton's Valley Hyundai responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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