Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Valley Hyundai
Aurora, IL
2,584 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,584 reviews
February 20, 2019
Fast and easy! Awesome experience with Napleton Valley and with Nizar and Bryan. We came in and told them what we were looking for and they found the best car for us Awesome experience with Napleton Valley and with Nizar and Bryan. We came in and told them what we were looking for and they found the best car for us. We test drove a couple cars and found the best fit and then they worked out the best price. In and out as well! Highly recommend if you are casually looking or know what you want to see. More
by Teej8287
Employees Worked With
Bryan Waggoner , Nizar Assria
February 15, 2019
Customer satisfaction is at the very top. Customer satisfaction and attention to my wants were met. My sales rep bent over backwards to get me what I wanted and was successful. I drove out a Customer satisfaction and attention to my wants were met. My sales rep bent over backwards to get me what I wanted and was successful. I drove out a happy customer. Thanks! More
by Happycustomer.2019
Employees Worked With
Nizar Assria
February 15, 2019
It was great! Napleton was so friendly and easy to navigate. The car buying experience was painless! Nizar was a pleasure to meet with and his whole team was specta Napleton was so friendly and easy to navigate. The car buying experience was painless! Nizar was a pleasure to meet with and his whole team was spectacular. More
by JaclynF
Employees Worked With
Other Employees :
Steve Cree, Brittany McClellan, Nizar Assria
February 12, 2019
Buying a car Liked the dealership very clean, very helpful and very accommodating. I salesman was not pushy at all and wanted to help me find the car I wanted not Liked the dealership very clean, very helpful and very accommodating. I salesman was not pushy at all and wanted to help me find the car I wanted not the car he wanted to sell me. More
by ZechPalm
Employees Worked With
February 08, 2019
Great experience at Napleton Worked with Dion Allen to purchase a new Hyundai.I needed a deal which which would be competitive with a business lease. Dion made it Happen!...Very Worked with Dion Allen to purchase a new Hyundai.I needed a deal which which would be competitive with a business lease. Dion made it Happen!...Very pleaSed with the experience! More
by jcwdutch26
Employees Worked With
Dion Allen
February 07, 2019
Great experience! I went in to the dealership, it was a super easy no hassle experience! I would recommend Nizar Assyria to any of my friends and family in need of purc I went in to the dealership, it was a super easy no hassle experience! I would recommend Nizar Assyria to any of my friends and family in need of purchasing a new or used vehicle. Everything was explained well with no hidden fees! More
by Matthew4
February 04, 2019
Selby Oliver was great- Patricia Eggers-brady Selby was great. Awesome experience. Explained everything in detail. I love the car. Meets my expectations. Drives like a dream. Would highly recomme Selby was great. Awesome experience. Explained everything in detail. I love the car. Meets my expectations. Drives like a dream. Would highly recommend this dealership and Selby Oliver. More
by Patricia
Employees Worked With
Selby Oliver
February 04, 2019
Back Rolling Again These guys turned lemons into lemonade! I’m sure I gave them a run for their money but nevertheless they remained respectful and never gave up on me! These guys turned lemons into lemonade! I’m sure I gave them a run for their money but nevertheless they remained respectful and never gave up on me! Very grateful for these guys! More
by Rolling
February 03, 2019
Good experience with fabulous car Thank you Nizar for your help today! Showed me a wonderful 2015 Toyota Corolla after an Internet search and walked me and my dad through the process. Thank you Nizar for your help today! Showed me a wonderful 2015 Toyota Corolla after an Internet search and walked me and my dad through the process. There were fees that weren't mentioned on the Internet, but Nizar did his best to get those waived and we only had to pay for security thingy. Awesome job! More
by riley.r.brown
February 03, 2019
Selby Oliver- Great experience, very friendly and professio. The customer experience was excellent, salesman was friendly and knowledgeable of the cars. Extremely patient and always smiling. Selby make coming The customer experience was excellent, salesman was friendly and knowledgeable of the cars. Extremely patient and always smiling. Selby make coming into the dealership an exciting experience. More
by Allen725
Employees Worked With
Brittany McClellan
