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Napleton's Valley Hyundai
Aurora, IL
2,571 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,571 reviews
March 29, 2019
Kevin Kuhrt my service advisor was great Kevin my service advisor was great he understands all my service needs for my vehicle and got them taken care of in a timely fashion I would highly r Kevin my service advisor was great he understands all my service needs for my vehicle and got them taken care of in a timely fashion I would highly recommend Napleton Valley Hyundai and Kevin my service advisor when servicing your vehicle. More
by CAR
Employees Worked With
Kevin Kuhrt
Helpful March 29, 2019
Dan was professional as always! Will not go anywhere else for service, every advisor is amazing and professional. 5 star service. This is the reason i will buy my next car here! Will not go anywhere else for service, every advisor is amazing and professional. 5 star service. This is the reason i will buy my next car here! More
by BedlemMike
March 28, 2019
Back to Hyundai I have owned a Hyundai before and I moved to Honda and immidiatly regretted it right after the purchase. Now I am back to Hyundai and I am very happy I have owned a Hyundai before and I moved to Honda and immidiatly regretted it right after the purchase. Now I am back to Hyundai and I am very happy again. Nizar did a great job. Very straight forward and professional. More
by Nancy tucson
Employees Worked With
Other Employees :
Nizar Assria, Aneisha Landrum, Keayana Gaona
March 26, 2019
Incredible customer service! Nizar went out of his way to make us comfortable, get us exactly what we were looking for, and was extremely personable and a pleasure to work with! H Nizar went out of his way to make us comfortable, get us exactly what we were looking for, and was extremely personable and a pleasure to work with! He was very knowledgeable and his customer service was incredibly genuine and helpful and so not salesy at all! More
by Michele29
Employees Worked With
Nizar Assria
March 25, 2019
Happy with car and service Nizar was very helpful in the car buying experience and explained everything thing about the car in detail, I would recommend him and purchase again t Nizar was very helpful in the car buying experience and explained everything thing about the car in detail, I would recommend him and purchase again thanks More
by Ted443
Employees Worked With
Nizar Assria
March 18, 2019
I’m happy! Nizar was the gentleman that sold me a new Kona. He was professional and knowledgeable while not being pushy. This dealership is modern, clean and has Nizar was the gentleman that sold me a new Kona. He was professional and knowledgeable while not being pushy. This dealership is modern, clean and has a good selection. More
by DonnaBreck
Employees Worked With
Nizar Assria
March 06, 2019
Amazing service and very Flexible Went in for sevice on a car i wasnt happy leasing and Selby did all he could and managed to get me into my dream car. Im truly thankful for his assist Went in for sevice on a car i wasnt happy leasing and Selby did all he could and managed to get me into my dream car. Im truly thankful for his assistance! More
by mpannelljr
Employees Worked With
Selby Oliver
March 06, 2019
Great experience Nizar was very pleasant. Very well informed about the car I was interested and gave me options on other cars. I left Napleton's Valley Hyundai very co Nizar was very pleasant. Very well informed about the car I was interested and gave me options on other cars. I left Napleton's Valley Hyundai very confident I bought the right car for me. Thanks Nizar More
by Lydia
Employees Worked With
Nizar Assria
March 06, 2019
Great time at Napleton's Valley Hyundai with Selby Oliver The man that helped me out alot. He was very professional and made my shopping experience comfortable. I did not have to walk around and find anyone f The man that helped me out alot. He was very professional and made my shopping experience comfortable. I did not have to walk around and find anyone for help. This you g gentleman was right there ready to provide service. I wanted a car that had all the fixing from heated seats , push start and sunroof. He was able to talk the finance people Into getting me a more affordable car note. You guys did not have him listed on her. He is good at what he does. recommend me More
by Mikeg10
Employees Worked With
Selby Oliver
March 06, 2019
Appreciating the Napleton Experience Extremely happy with my new Santa Fe thanks to the salesperson that assisted me. Arvin was knowlegable, personable, and helped me get to the price I w Extremely happy with my new Santa Fe thanks to the salesperson that assisted me. Arvin was knowlegable, personable, and helped me get to the price I wanted. Thanks to him, what I expected to be a long and frustrating experience was smooth sailing all the way through without wasting time. Definitely would recommend him to anyone! More
by Jinxylo
Employees Worked With
Arvin Sarathy
